a different subnet than your workstation, you will not be able to set the IP address
from this workstation. To verify make sure the first 3 sections of the IP address of the (Wireless) Internet Camera corresponds to the first 3 sections of the workstation. Therefore the IP address of the (Wireless) Internet Camera must be set from a workstation on the same subnet.
A3: Other possible problems might be due to the network cable. Try replacing your network cable. Test the network interface of the product by connecting a local computer to the unit, utilizing a standard Crossover (hub to hub) Cable. If the problem is not solved the (Wireless) Internet Camera might be faulty.
Q:Why does the Power LED not light up constantly?
A:The power supply used might be at fault. Confirm that you are using the provided power supply DC 5V for the (Wireless) Internet Camera and verify that the power supply is well connected.
Q:Why does the Link LED not light up properly?
A1: | There might be a problem with the network cable. To confirm that the cables |
| are working, PING the address of a know device on the network. If the |
| cabling is OK and your network is reachable, you should receive a reply |
| similar to the following |
A2: | (…bytes = 32 time = 2 ms). |
The network device utilized by the (Wireless) Internet Camera is not | |
| functioning properly such as hubs or switches. Confirm the power for the |
A3: | devices are well connected and functioning. |
The wireless connection might be at fault. In | |
| (Wireless) Internet Camera wireless channel and SSID is set to match the |
| PC/Notebook wireless channel and SSID for direct communication. |
| Under infrastructure mode make sure the SSID on the PC/Notebook and the |
| (Wireless) Internet Camera must match with the access point’s SSID. |
Q:Why does the (Wireless) Internet Camera work locally but not externally?
A1: | Might be caused from the firewall protection. Need to check the Internet |
A2: | firewall with your system administrator. |
The default router setting might be a possible reason. Need to double check if | |
| the configuration of the default router settings is required. |
Q:Why does a series of broad vertical white line appears through out the
image?
A:A likely issue is that the CMOS sensor becomes overloaded when the light source is too bright such as direct exposure to sunlight or halogen light. You need to reposition the (Wireless) Internet Camera into a more shaded area immediately as this will damage the CMOS sensor.
Q:There is bad focus on the Wireless Internet Camera, what should be done?
A:The focus might not be correctly adjusted for the line of sight. You need to adjust the Wireless Internet Camera focus manually as described in Adjust Internet Camera Focus.
Q:Noisy images occur how can I solve the problem?
A1: | The video images might be noisy if the (Wireless) Internet Camera is used is |
A2: | a very low light environment. To solve this issue you need more lighting. |
There might be wireless transmission interference make sure there are no | |
| other wireless devices on the network that will affect the wireless |
| transmission. |
Q:There is poor image quality, how can I improve the image?
A1: | A probable cause might be the incorrect display properties configuration for |
| your desktop. You need to open the Display Properties on your desktop and |