Dell 2300C manual General Problems, Program stops responding, Program crashes repeatedly

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HINT: Software usually includes installation instructions in its documentation or on

a CD.

General Problems

A program stops responding

EN D T H E P R O G R A M

1 Press <Ctrl><Shift><Esc> simultaneously.

2Click Applications.

3Click the program that is no longer responding.

4Click End Task.

TU R N T H E C O M P U T E R O F F If your computer locks up and you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then press the power button again to turn on the computer. You might lose data if you are unable to perform an operating system shutdown.

A program crashes repeatedly

CH E C K T H E S O F T W A R E D O C U M E N T A T I O N Many software manufacturers maintain websites with information that may help you solve the problem. Ensure that you properly installed and configured the program. If necessary, uninstall and then reinstall the program.

A program is designed for an earlier Windows operating system

R U N T H E PR O G R A M CO M P A T I B I L I T Y WI Z A R D

Windows XP provides a Program Compatibility Wizard that configures a program so it runs in an environment similar to non-Windows XP operating system environments.

1 Click the Start button, point to All ProgramsAccessories, and then click Program Compatibility Wizard.

2 In the welcome screen, click Next.

3 Follow the instructions on the screen.

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Solving Problems

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Contents Dell Dimension 2300C Hints, Notices, and Cautions Abbreviations and AcronymsContents Solving Problems Mail, Modem, and Internet ProblemsIf the screen is difficult to read Diagnostic LightsUsing System Restore Front and Back View of the ComputerAppendix General W . d e l l . c o m s u p p o r t . d e l l . c o m When Using Your Computer When Working Inside Your Computer Protecting Against Electrostatic Discharge Ergonomic Computing HabitsBattery Disposal Finding Information for Your Computer What Are You Looking For? Find it HereP r e s s S e r v i c e code a n d P r o d u c t Ke y T u p D i a g r a m Finding Information for Your Computer Setting Up and Using Your Computer Connecting the AC Adapter Attaching and Removing the Computer Stand Setting Up and Using Your Computer Setting Up a Printer Connecting a Parallel PrinterPrinter Cable Connecting a USB Printer Connecting an Ieee 1394 Device Optional Ieee 1394 connector Ieee 1394 cable Transferring Information to a New ComputerSetting Up a Home and Office Network Connecting to a Network AdapterNetwork Setup Wizard Connecting to the Internet Setting Up Your Internet ConnectionClick Set up or change your Internet connection Copying CDsUsing Easy CD Creator Basic Using Blank CD-R Discs or Blank CD-RW Discs Helpful TipsHow to Copy a CD Support.roxio.comTurning Off the Computer Click Turn offSetting Up and Using Your Computer Solving Problems Finding Solutions SeeSolving Problems Battery Problems Finding Help InformationDrive Problems CD drive problemsProblems writing to a CD-RW drive DVD drive problems Hard drive problemsMail, Modem, and Internet Problems Click Phone and Modem OptionsClick the Start button, and then click Control Panel Error Messages Click the Change or Remove Program iconProgram crashes repeatedly General ProblemsProgram stops responding Program is designed for an earlier Windows operating systemOther software problems Solid blue screen appearsOther technical problems General hardware problemsIeee 1394 Problems Keyboard ProblemsMouse Problems CH E C K T H E M O U S E C a B L E Network Problems LightlightPC Card Problems Power ProblemsSolving Problems Printer Problems Scanner Problems Click Control Panel Click Printers and Other HardwareSound and Speaker Problems Video and Monitor Problems If the screen is blankIf the screen is difficult to read Solving Problems Advanced Troubleshooting Diagnostic Lights Diagnostic Code Definition Corrective ActionY Y What Is a Driver? DriversIdentifying Drivers Reinstalling Drivers Using Windows XP Device Driver RollbackUsing System Restore Using the Dell Dimension ResourceCDCreating a Restore Point Restoring the Computer to an Earlier Operating StateUndoing the Last System Restore Resolving Software and Hardware IncompatibilitiesReinstalling Microsoft Windows XP Before You ReinstallReinstalling Windows XP Preparing to Boot From the Operating System CD Completing the GUI Setup Completing the Operating System Setup Adding Parts Front and Back View of the Computer Front ViewComputer to unexpectedly restart Back View Reattaching the Front Door Opening the Computer Cover Cable security tab Release buttons One on each side Back of computerLooking Inside Your Computer CD or DVD drive Hard drive System boardCard slots System Board Installing a PC Card Adding PC Cards OptionalPC Card Types Removing a PC Card Press the eject button, and gently remove the cardAdding Other Cards Adding Parts Adding Memory To microprocessor Closing the Computer Cover P e n d i System Information SpecificationsMicroprocessor Expansion BusPorts and Connectors MemoryDrives Power AudioControls and Lights Physical EnvironmentalStandard Settings Viewing Settings System Setup Program ScreensClearing Forgotten Passwords Replacing the Battery Battery Dell Technical Support PolicyContacting Dell Japan Kawasaki Website support.jp.dell.comRegulatory Information D ex Index Index 100