Dell 2300C manual Advanced Troubleshooting

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3

S E C T I O N 3

Advanced

Troubleshooting

Diagnostic Lights

Drivers

Using System Restore

Resolving Software and Hardware Incompatibilities

Reinstalling Microsoft® Windows® XP

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Contents Dell Dimension 2300C Abbreviations and Acronyms Hints, Notices, and CautionsContents Mail, Modem, and Internet Problems Solving ProblemsUsing System Restore Diagnostic LightsIf the screen is difficult to read Front and Back View of the ComputerAppendix General W . d e l l . c o m s u p p o r t . d e l l . c o m When Using Your Computer When Working Inside Your Computer Ergonomic Computing Habits Protecting Against Electrostatic DischargeBattery Disposal What Are You Looking For? Find it Here Finding Information for Your ComputerP r e s s S e r v i c e code a n d P r o d u c t Ke y T u p D i a g r a m Finding Information for Your Computer Setting Up and Using Your Computer Connecting the AC Adapter Attaching and Removing the Computer Stand Setting Up and Using Your Computer Setting Up a Printer Connecting a Parallel PrinterPrinter Cable Connecting a USB Printer Connecting an Ieee 1394 Device Optional Transferring Information to a New Computer Ieee 1394 connector Ieee 1394 cableSetting Up a Home and Office Network Connecting to a Network AdapterNetwork Setup Wizard Setting Up Your Internet Connection Connecting to the InternetCopying CDs Click Set up or change your Internet connectionUsing Easy CD Creator Basic Helpful Tips Using Blank CD-R Discs or Blank CD-RW DiscsSupport.roxio.com How to Copy a CDClick Turn off Turning Off the ComputerSetting Up and Using Your Computer Solving Problems See Finding SolutionsSolving Problems Finding Help Information Battery ProblemsDrive Problems CD drive problemsProblems writing to a CD-RW drive Hard drive problems DVD drive problemsClick Phone and Modem Options Mail, Modem, and Internet ProblemsClick the Start button, and then click Control Panel Click the Change or Remove Program icon Error MessagesProgram stops responding General ProblemsProgram crashes repeatedly Program is designed for an earlier Windows operating systemSolid blue screen appears Other software problemsGeneral hardware problems Other technical problemsKeyboard Problems Ieee 1394 ProblemsMouse Problems CH E C K T H E M O U S E C a B L E Lightlight Network ProblemsPower Problems PC Card ProblemsSolving Problems Printer Problems Click Control Panel Click Printers and Other Hardware Scanner ProblemsSound and Speaker Problems If the screen is blank Video and Monitor ProblemsIf the screen is difficult to read Solving Problems Advanced Troubleshooting Diagnostic Code Definition Corrective Action Diagnostic LightsY Y What Is a Driver? DriversIdentifying Drivers Using Windows XP Device Driver Rollback Reinstalling DriversUsing the Dell Dimension ResourceCD Using System RestoreRestoring the Computer to an Earlier Operating State Creating a Restore PointResolving Software and Hardware Incompatibilities Undoing the Last System RestoreReinstalling Microsoft Windows XP Before You ReinstallReinstalling Windows XP Preparing to Boot From the Operating System CD Completing the GUI Setup Completing the Operating System Setup Adding Parts Front View Front and Back View of the ComputerComputer to unexpectedly restart Back View Reattaching the Front Door Opening the Computer Cover Release buttons One on each side Back of computer Cable security tabLooking Inside Your Computer CD or DVD drive Hard drive System boardCard slots System Board Installing a PC Card Adding PC Cards OptionalPC Card Types Press the eject button, and gently remove the card Removing a PC CardAdding Other Cards Adding Parts Adding Memory To microprocessor Closing the Computer Cover P e n d i Microprocessor SpecificationsSystem Information Expansion BusPorts and Connectors MemoryDrives Power AudioControls and Lights Environmental PhysicalStandard Settings System Setup Program Screens Viewing SettingsClearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy BatteryJapan Kawasaki Website support.jp.dell.com Contacting DellRegulatory Information D ex Index Index 100