Dell 2300C manual Other technical problems, General hardware problems

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Other technical problems

GO T O T H E DE L L S U P P O R T W E B S I T E — Go to support.dell.com for help with general usage, installation, and troubleshooting questions.The support website offers several different tools to help you, such as Dell Forum—a chat room where you can communicate with other Dell customers about their computers and gain access to technical support through e-mail. See "Dell Support website" on page 14 for more information about the website. See the Service and Support Guide that came with your computer for a description of the hardware and software support provided by Dell.

CA L L DE L L — If you cannot solve your problem using the Dell Support website or e-mail service, call Dell for technical assistance (see psge 93). See the Service and Support Guide that came with your computer for a description of the hardware and software support provided by Dell.

General hardware problems

If your computer exhibits one or more of the following symptoms, a device conflict may exist:

•Your computer locks up, particularly while using a specific device.

•A recently added device does not work.

•A sound card emits noise or demonstrates other problems.

•Unintelligible characters print from the printer.

•The mouse pointer does not move or "stutters" when it moves.

•Messages appear stating that the computer is not operating at maximum performance.

•Errors occur and programs crash for no apparent reason.

•Nothing displays on the monitor.

RE M O V E A N Y R E C E N T L Y A D D E D H A R D W A R E T O S E E I F I T R E S O L V E S T H E C O N F L I C T — If removing the hardware resolves the conflict, see the hardware documentation for configuration and troubleshooting instructions. If the problem persists, contact the hardware manufacturer for technical assistance.

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Solving Problems

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Contents Dell Dimension 2300C Hints, Notices, and Cautions Abbreviations and AcronymsContents Solving Problems Mail, Modem, and Internet ProblemsDiagnostic Lights Using System RestoreIf the screen is difficult to read Front and Back View of the ComputerAppendix General W . d e l l . c o m s u p p o r t . d e l l . c o m When Using Your Computer When Working Inside Your Computer Protecting Against Electrostatic Discharge Ergonomic Computing HabitsBattery Disposal Finding Information for Your Computer What Are You Looking For? Find it HereP r e s s S e r v i c e code a n d P r o d u c t Ke y T u p D i a g r a m Finding Information for Your Computer Setting Up and Using Your Computer Connecting the AC Adapter Attaching and Removing the Computer Stand Setting Up and Using Your Computer Printer Cable Setting Up a PrinterConnecting a Parallel Printer Connecting a USB Printer Connecting an Ieee 1394 Device Optional Ieee 1394 connector Ieee 1394 cable Transferring Information to a New ComputerNetwork Setup Wizard Setting Up a Home and Office NetworkConnecting to a Network Adapter Connecting to the Internet Setting Up Your Internet ConnectionClick Set up or change your Internet connection Copying CDsUsing Easy CD Creator Basic Using Blank CD-R Discs or Blank CD-RW Discs Helpful TipsHow to Copy a CD Support.roxio.comTurning Off the Computer Click Turn offSetting Up and Using Your Computer Solving Problems Finding Solutions SeeSolving Problems Battery Problems Finding Help InformationProblems writing to a CD-RW drive Drive ProblemsCD drive problems DVD drive problems Hard drive problemsMail, Modem, and Internet Problems Click Phone and Modem OptionsClick the Start button, and then click Control Panel Error Messages Click the Change or Remove Program iconGeneral Problems Program stops respondingProgram crashes repeatedly Program is designed for an earlier Windows operating systemOther software problems Solid blue screen appearsOther technical problems General hardware problemsIeee 1394 Problems Keyboard ProblemsMouse Problems CH E C K T H E M O U S E C a B L E Network Problems LightlightPC Card Problems Power ProblemsSolving Problems Printer Problems Scanner Problems Click Control Panel Click Printers and Other HardwareSound and Speaker Problems Video and Monitor Problems If the screen is blankIf the screen is difficult to read Solving Problems Advanced Troubleshooting Diagnostic Lights Diagnostic Code Definition Corrective ActionY Y Identifying Drivers What Is a Driver?Drivers Reinstalling Drivers Using Windows XP Device Driver RollbackUsing System Restore Using the Dell Dimension ResourceCDCreating a Restore Point Restoring the Computer to an Earlier Operating StateUndoing the Last System Restore Resolving Software and Hardware IncompatibilitiesReinstalling Windows XP Reinstalling Microsoft Windows XPBefore You Reinstall Preparing to Boot From the Operating System CD Completing the GUI Setup Completing the Operating System Setup Adding Parts Front and Back View of the Computer Front ViewComputer to unexpectedly restart Back View Reattaching the Front Door Opening the Computer Cover Cable security tab Release buttons One on each side Back of computerCard slots Looking Inside Your ComputerCD or DVD drive Hard drive System board System Board PC Card Types Installing a PC CardAdding PC Cards Optional Removing a PC Card Press the eject button, and gently remove the cardAdding Other Cards Adding Parts Adding Memory To microprocessor Closing the Computer Cover P e n d i Specifications MicroprocessorSystem Information Expansion BusDrives Ports and ConnectorsMemory Controls and Lights PowerAudio Physical EnvironmentalStandard Settings Viewing Settings System Setup Program ScreensClearing Forgotten Passwords Replacing the Battery Battery Dell Technical Support PolicyContacting Dell Japan Kawasaki Website support.jp.dell.comRegulatory Information D ex Index Index 100