Dell 2300C manual Solving Problems

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IF T H E P O W E R L I G H T I S O F F — The computer is either turned off or is not receiving power.

•Ensure that the power cable is firmly inserted into both the power connector on the back of the computer and the electrical outlet.

•If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on.

•Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

•Ensure that the voltage selection switch is set to match the AC power at your location (see page 9).

•Bypass power protection devices, power strips, and power extension cables to verify that the computer turns on.

•Swap the computer and monitor power cables to determine if the power cable is defective.

•Ensure that the microprocessor power cable is securely connected to the system board (see page 77).

•Ensure that the power supply cables are securely connected to the system board (see page 77).

•If the problem persists, contact Dell (see page 95).

IF T H E P O W E R L I G H T I S S T E A D Y A M B E R — The computer is receiving electrical power, but an internal power problem might exist.

•Ensure that the power cable is firmly inserted into both the power connector on the back of the computer and the electrical outlet.

•Ensure that the voltage selection switch is set to match the AC power at your location (see page 9).

•Ensure that the microprocessor power cable is securely connected to the system board (see page 77).

•Ensure that the power supply cables are securely connected to the system board (see page 77).

•If the problem persists, contact Dell (see page 95).

IF T H E P O W E R L I G H T I S B L I N K I N G A M B E R — A device might be

malfunctioning or incorrectly installed.

•Remove and then reinstall the memory modules (see page 82).

•Remove and then reinstall any cards (see page 80).

•Remove and then reinstall the video card, if applicable (see page 82).

•If the problem persists, contact Dell (see page 95).

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Solving Problems

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Contents Dell Dimension 2300C Hints, Notices, and Cautions Abbreviations and AcronymsContents Solving Problems Mail, Modem, and Internet ProblemsIf the screen is difficult to read Diagnostic LightsUsing System Restore Front and Back View of the ComputerAppendix General W . d e l l . c o m s u p p o r t . d e l l . c o m When Using Your Computer When Working Inside Your Computer Protecting Against Electrostatic Discharge Ergonomic Computing HabitsBattery Disposal Finding Information for Your Computer What Are You Looking For? Find it HereP r e s s S e r v i c e code a n d P r o d u c t Ke y T u p D i a g r a m Finding Information for Your Computer Setting Up and Using Your Computer Connecting the AC Adapter Attaching and Removing the Computer Stand Setting Up and Using Your Computer Printer Cable Setting Up a PrinterConnecting a Parallel Printer Connecting a USB Printer Connecting an Ieee 1394 Device Optional Ieee 1394 connector Ieee 1394 cable Transferring Information to a New ComputerNetwork Setup Wizard Setting Up a Home and Office NetworkConnecting to a Network Adapter Connecting to the Internet Setting Up Your Internet ConnectionClick Set up or change your Internet connection Copying CDsUsing Easy CD Creator Basic Using Blank CD-R Discs or Blank CD-RW Discs Helpful TipsHow to Copy a CD Support.roxio.comTurning Off the Computer Click Turn offSetting Up and Using Your Computer Solving Problems Finding Solutions SeeSolving Problems Battery Problems Finding Help InformationProblems writing to a CD-RW drive Drive ProblemsCD drive problems DVD drive problems Hard drive problemsMail, Modem, and Internet Problems Click Phone and Modem OptionsClick the Start button, and then click Control Panel Error Messages Click the Change or Remove Program iconProgram crashes repeatedly General ProblemsProgram stops responding Program is designed for an earlier Windows operating systemOther software problems Solid blue screen appearsOther technical problems General hardware problemsIeee 1394 Problems Keyboard ProblemsMouse Problems CH E C K T H E M O U S E C a B L E Network Problems LightlightPC Card Problems Power ProblemsSolving Problems Printer Problems Scanner Problems Click Control Panel Click Printers and Other HardwareSound and Speaker Problems Video and Monitor Problems If the screen is blankIf the screen is difficult to read Solving Problems Advanced Troubleshooting Diagnostic Lights Diagnostic Code Definition Corrective ActionY Y Identifying Drivers What Is a Driver?Drivers Reinstalling Drivers Using Windows XP Device Driver RollbackUsing System Restore Using the Dell Dimension ResourceCDCreating a Restore Point Restoring the Computer to an Earlier Operating StateUndoing the Last System Restore Resolving Software and Hardware IncompatibilitiesReinstalling Windows XP Reinstalling Microsoft Windows XPBefore You Reinstall Preparing to Boot From the Operating System CD Completing the GUI Setup Completing the Operating System Setup Adding Parts Front and Back View of the Computer Front ViewComputer to unexpectedly restart Back View Reattaching the Front Door Opening the Computer Cover Cable security tab Release buttons One on each side Back of computerCard slots Looking Inside Your ComputerCD or DVD drive Hard drive System board System Board PC Card Types Installing a PC CardAdding PC Cards Optional Removing a PC Card Press the eject button, and gently remove the cardAdding Other Cards Adding Parts Adding Memory To microprocessor Closing the Computer Cover P e n d i System Information SpecificationsMicroprocessor Expansion BusDrives Ports and ConnectorsMemory Controls and Lights PowerAudio Physical EnvironmentalStandard Settings Viewing Settings System Setup Program ScreensClearing Forgotten Passwords Replacing the Battery Battery Dell Technical Support PolicyContacting Dell Japan Kawasaki Website support.jp.dell.comRegulatory Information D ex Index Index 100