Useful Information

Answering system (KX-TG4391/KX-TG4392)

Problem

Cause/solution

The unit does not record new

L The answering system is turned off. Turn it on

messages.

(page 31).

 

L The message memory is full. Erase

 

unnecessary messages (page 32).

 

L The recording time is set to Greeting

 

only. Change the setting (page 36).

 

L If you subscribe to the voice mail service,

 

messages are recorded by your service

 

provider/telephone company not your

 

telephone. Change the unit’s number of rings

 

setting or contact your service

 

provider/telephone company (page 35).

I cannot operate the answering

L Someone is using the unit. Wait for the other

system.

user to finish.

 

L A caller is leaving a message. Wait for the

 

caller to finish.

 

L The handset is too far from the base unit.

 

Move closer.

I cannot operate the answering

L You are entering the wrong remote access

system remotely.

code. If you forgot the remote access code,

 

store a new remote access code (page 34).

 

L Press each key firmly.

 

L The answering system is turned off. Turn it on

 

(page 35).

 

L You are using a rotary/pulse telephone. Try

 

again using a touch-tone phone.

While recording a greeting

L A call is being received. Answer the call and

message or listening to

try again later.

messages, the unit rings and

 

recording stops.

 

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Panasonic KX-TG4391NZ, KX-TG4382NZ, KX-TG4392NZ, KX-TG4381NZ Answering system KX-TG4391/KX-TG4392 Problem Cause/solution