Troubleshooting
You can solve many common cooktop problems easily, saving you the cost of a possible service call. Try the suggestions below to see if you can solve your problem without outside help. If the suggestions do not work, see “Requesting Assistance or Service” on page 13 (in the U.S.A.), or on page 14 (in Canada).
PROBLEM | POSSIBLE CAUSE | SOLUTION | |
Nothing will | The unit is not wired into | Wire the unit into a live circuit with | |
operate | a live circuit with proper | proper voltage. (See Installation | |
| voltage. | Instructions.) | |
| A household fuse has blown | Replace household fuse or reset | |
| or a circuit breaker has | circuit breaker. | |
| tripped. |
| |
|
|
| |
The surface | A household fuse has blown | Replace household fuse or reset | |
cooking areas | or a circuit breaker has | circuit breaker. | |
will not operate | tripped. |
| |
| You are not setting the control | Push control knobs in before turning | |
| knobs correctly. | to a setting. | |
|
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| |
Control knob(s) | You are not pushing in before | Push control knob(s) in before turning | |
will not turn | turning. | to a setting. | |
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| |
Cooking | The cooktop is not level. | Level cooktop. (See Installation | |
results are |
| Instructions.) | |
not what | The pan used is not the | Refer to a reliable cookbook for | |
you expected | |||
correct type or size. | recommended pan type and size. | ||
| |||
| Cookware does not fit | Pan should be the same size or | |
| the surface cooking area | slightly larger than surface cooking | |
| being used. | area being used. | |
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