Dell 2300C manual Contacting Dell, Japan Kawasaki Website support.jp.dell.com

Page 95

Contacting Dell

When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.

See the Service and Support Guide supplied with your computer for a description of the hardware and software support provided by Dell.

HINT: Toll-free numbers are for use within the country for which they are listed.

Country (City)

Department Name or Service Area,

Area Codes,

International Access Code

Website and E-Mail Address

Local Numbers, and

Country Code

 

Toll-Free Numbers

City Code

 

 

 

 

 

Japan (Kawasaki)

Website: support.jp.dell.com

 

International Access Code: 001

Technical Support (servers)

toll-free: 0120-1984-98

Country Code: 81

Technical Support outside of Japan (servers)

81-44-556-4162

City Code: 44

Technical Support (Dimension™ and Inspiron™)

toll-free: 0120-1982-26

 

Technical Support outside of Japan (Dimension and

81-44-520-1435

 

Inspiron)

 

 

Technical Support (Dell Precision™, OptiPlex™,

toll-free: 0120-1984-33

 

and Latitude™)

 

 

Technical Support outside of Japan (Dell Precision,

81-44-556-3894

 

OptiPlex, and Latitude)

 

 

24-Hour Automated Order Service

044 556-3801

 

Customer Care

044 556-4240

 

Business Sales Division (up to 400 employees)

044 556-1465

 

Preferred Accounts Division Sales (over 400

044 556-3433

 

employees)

 

 

Large Corporate Accounts Sales (over 3500

044 556-3430

 

employees)

 

 

Public Sales (government agencies, educational

044 556-1469

 

institutions, and medical institutions)

 

 

Global Segment Japan

044 556-3469

 

Individual User

044 556-1760

 

Faxbox Service

044 556-3490

 

Switchboard

044 556-4300

 

 

 

Appendix

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Contents Dell Dimension 2300C Abbreviations and Acronyms Hints, Notices, and CautionsContents Mail, Modem, and Internet Problems Solving ProblemsFront and Back View of the Computer Diagnostic LightsUsing System Restore If the screen is difficult to readAppendix General W . d e l l . c o m s u p p o r t . d e l l . c o m When Using Your Computer When Working Inside Your Computer Ergonomic Computing Habits Protecting Against Electrostatic DischargeBattery Disposal What Are You Looking For? Find it Here Finding Information for Your ComputerP r e s s S e r v i c e code a n d P r o d u c t Ke y T u p D i a g r a m Finding Information for Your Computer Setting Up and Using Your Computer Connecting the AC Adapter Attaching and Removing the Computer Stand Setting Up and Using Your Computer Printer Cable Setting Up a PrinterConnecting a Parallel Printer Connecting a USB Printer Connecting an Ieee 1394 Device Optional Transferring Information to a New Computer Ieee 1394 connector Ieee 1394 cableNetwork Setup Wizard Setting Up a Home and Office NetworkConnecting to a Network Adapter Setting Up Your Internet Connection Connecting to the InternetCopying CDs Click Set up or change your Internet connectionUsing Easy CD Creator Basic Helpful Tips Using Blank CD-R Discs or Blank CD-RW DiscsSupport.roxio.com How to Copy a CDClick Turn off Turning Off the ComputerSetting Up and Using Your Computer Solving Problems See Finding SolutionsSolving Problems Finding Help Information Battery ProblemsProblems writing to a CD-RW drive Drive ProblemsCD drive problems Hard drive problems DVD drive problemsClick Phone and Modem Options Mail, Modem, and Internet ProblemsClick the Start button, and then click Control Panel Click the Change or Remove Program icon Error MessagesProgram is designed for an earlier Windows operating system General ProblemsProgram stops responding Program crashes repeatedlySolid blue screen appears Other software problemsGeneral hardware problems Other technical problemsKeyboard Problems Ieee 1394 ProblemsMouse Problems CH E C K T H E M O U S E C a B L E Lightlight Network ProblemsPower Problems PC Card ProblemsSolving Problems Printer Problems Click Control Panel Click Printers and Other Hardware Scanner ProblemsSound and Speaker Problems If the screen is blank Video and Monitor ProblemsIf the screen is difficult to read Solving Problems Advanced Troubleshooting Diagnostic Code Definition Corrective Action Diagnostic LightsY Y Identifying Drivers What Is a Driver?Drivers Using Windows XP Device Driver Rollback Reinstalling DriversUsing the Dell Dimension ResourceCD Using System RestoreRestoring the Computer to an Earlier Operating State Creating a Restore PointResolving Software and Hardware Incompatibilities Undoing the Last System RestoreReinstalling Windows XP Reinstalling Microsoft Windows XPBefore You Reinstall Preparing to Boot From the Operating System CD Completing the GUI Setup Completing the Operating System Setup Adding Parts Front View Front and Back View of the ComputerComputer to unexpectedly restart Back View Reattaching the Front Door Opening the Computer Cover Release buttons One on each side Back of computer Cable security tabCard slots Looking Inside Your ComputerCD or DVD drive Hard drive System board System Board PC Card Types Installing a PC CardAdding PC Cards Optional Press the eject button, and gently remove the card Removing a PC CardAdding Other Cards Adding Parts Adding Memory To microprocessor Closing the Computer Cover P e n d i Expansion Bus SpecificationsMicroprocessor System InformationDrives Ports and ConnectorsMemory Controls and Lights PowerAudio Environmental PhysicalStandard Settings System Setup Program Screens Viewing SettingsClearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy BatteryJapan Kawasaki Website support.jp.dell.com Contacting DellRegulatory Information D ex Index Index 100
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