Black Box ACUREMSW, ACU1028A, ACU1022A The Servswitch Family, Welcome to the ServSwitch Family

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THE SERVSWITCH™ FAMILY

THE SERVSWITCH™ FAMILY

Welcome to the ServSwitch™ Family!

Thank you for purchasing a BLACK BOX® ServSwitch™ Brand CAT5 KVM Extender model! We appreciate your business, and we think you’ll appreciate the many ways that your enhanced keyboard/video/mouse system will save you money, time, and effort.

That’s because our ServSwitch family is all about breaking away from the traditional, expensive model of computer management. You know, the one-size-fits-all-even-if-it-doesn’t model that says, “One computer gets one user station, no more, no less.” Why not a single user station (monitor, keyboard, and mouse) for multiple computers—even computers of different platforms? Why not a pair of user stations, each of which can control multiple computers? Why not multiple user stations for the same computer?

With our ServSwitch products, there’s no reason why not. We carry a broad line of robust solutions for all these applications. Do you have just two PCs, and need an economical alternative to keeping two monitors, keyboards, and mice on your desk? Or do you need to share dozens of computers, including a mix of IBM® PC, RS/6000®, Apple® Macintosh®, Sun Microsystems®, and SGI™ compatibles among multiple users with different access levels? Does your switch have to sit solidly on a worktable and use regular everyday cables? Or does it have to be mounted in an equipment rack and use convenient many-to-one cables? No matter how large or small your setup is, no matter how simple or how complex, we’re confident we have a ServSwitch system that’s just right for you.

The ServSwitch™ family from Black Box—the one-stop answer for all your KVM-switching needs!

This manual will tell you all about your new ServSwitch™ Brand CAT5 KVM Extender, including how to install, operate, and troubleshoot it. For an introduction to the Extender, see Chapter 2. The Extender product codes covered in this manual are:

ACU1022AACU1028A

ACU1049A

ACUVREMACUREMSW

User Guide Revision: 2.0 (November 2009)

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Contents CAT5 KVM Extender ACU1022A ACU1028A ACU1049A ACUVREM ACUREMSWNovember Page User Guide Revision 2.0 November THE SERVSWITCH FAMILYWelcome to the ServSwitch Family ACU1022AACU1028A ACU1049A ACUVREMACUREMSWCopyrights and Trademarks DisclaimerCautions and Notes RADIO-FREQUENCY INTERFERENCE STATEMENTS FCC/CDC STATEMENTSFEDERAL COMMUNICATIONS COMMISSION AND CANADIAN DEPARTMENT OF COMMUNICATIONSEUROPEAN UNION COMPLIANCE STATEMENT DECLARATION OF CONFORMITYNORMAS OFICIALES MEXICANAS NOM ELECTRICAL SAFETY STATEMENT NOM STATEMENTINSTRUCCIONES DE SEGURIDAD 18. Servicio por personal calificado deberá ser provisto cuando Safety Precautions and Installation Guidelines CONTENTSTroubleshooting & FAQ Quick SetupInstallation Remote Unit Configuration & OperationAppendix B Rack Mount Options Appendix C Advanced Cabling Issues SkewAppendix F Specifications Appendix A Example ApplicationsAdjust EQ and Peak controls 1. Quick SetupQUICK SETUP Install systemOVERVIEW 2. Overview2.1 Introduction 2.2 GlossaryRemote Unit ServSwitch Brand CAT5 KVM Extender systemLocal Access KVM Switch2.3 Features Remote Units only 2.4 Product RangeKVM Extension and Remote KVM Switching kits KVM, Audio and Serial Extension kitsFamily 2.5 CompatibilityInterface Compatibility Extender CompatibilityInterconnection Cable 2.6 How to Use This GuideAdjusting Video Connection & CompatibilityOnly included in extender kits 3. Installation3.1 Package Contents INSTALLATIONEIA-568B 3.2 Interconnection Cable RequirementsSignal Colorcircuit board 3.3 Remote Unit InstallationSetting the Cable Length Jumpers Location of cable length jumpers on Remote Unit’s mainInterconnect Cable Jumper PositionLength m 3.4 Connecting the Remote Unit Remote UnitAudio Device ACU1022A and ACU1028A kits- rear view Switching Remote Unit ACUREMSW - also supplied withACU1049A kit - rear view Audio Remote Units ACUVREM - also supplied withBrightness - adjusts image brightness Remote Unit - front viewFocus- compensates video for smearing or over-sharpness 3.5 Local Unit Installation All units Standard Local Unit - rear viewLocal Unit - front view ACU1022A and ACU1028A only3.6 Connection to Local Hubs Remote UnitsCompatible Local Rack Hubs Remote Units to extend audio, serial and KVM for up to six Simple system using ACU1006VRA Hub and ACUVREMDisplacement of 4. Remote Unit Configuration & Operation4.1 Video Configuration Overview REMOTE UNIT CONFIGURATION & OPERATIONftp//ftp.blackbox.com/connectivity/ServSwitch 4.2 Video AdjustmentsOn-line test card available at ftp//ftp.blackbox.com/connectivity/ServSwitchDIP Switch settings 4.3 Other Remote Configuration & Operation OptionsRemote Unit DIP switches on Audio/Serial/Switching SW1 DIP switchesMouse Recovery Hot Key CommandsCommand Reset Keyboard and MouseLOCAL UNIT OPERATION Power Requirements5. Local Unit Operation 5.1 Overview5.2 Operation of Dual Access Local Units Hot Key CommandsChanging the Initial Hot Key Local Console Commands See Appendix C Advanced Cabling Issues Skew, page 6. Troubleshooting & FAQTROUBLESHOOTING & FAQ 6.1 VideoCan the extender be used with RGB video? 6.2 Audio6.3 Serial The PC won’t boot into the correct graphics modeWhen I ‘hot-plug’ the Local Unit, the mouse no longer moves 6.4 Keyboard & MouseWhen I am typing, I get wrong or missing characters on the screen The PC comes up with ‘keyboard error’Which interconnection cable is best? 6.5 General QuestionsIs it possible to use a cable longer than 300m? Can the extender be daisy chained?APPENDIX A EXAMPLE APPLICATIONS Appendix A Example ApplicationsTakes KVM and serial signals from each CPU only two shown Touch screen network with local access to CPUs throughKVM switch KVM Switch5V PSU Information distribution system sharing a single PCACU1049A Kit ACU1049A kit with switching Remote UnitAppendix B Rack Mount Options APPENDIX B RACK MOUNT OPTIONSRMK19U-R2 Mounting Kit APPENDIX C ADVANCED CABLING ISSUES SKEW Appendix C Advanced Cabling Issues SkewWhat is Skew? Correcting SkewPatch Cable Extender with Skew compensationAPPENDIX D AUDIO/SERIAL PORTS Operation & Multi-Port ConfigurationAppendix D Audio/Serial Ports Set up and OperationAudio Interface Set Up and OperationUsing a Microphone Version Number Format xxSyy/zz Appendix E Calling Black BoxShipping and Packaging APPENDIX E CALLING BLACK BOXVideo Input Connectors Appendix F SpecificationsAPPENDIX F SPECIFICATIONS Maximum ResolutionRemote Unit Connector Power RequirementsSignals Transferred Local Unit ConnectorACUVREM Size and Shipping WeightEnvironmental ACUREMSWPage Page Page Copyright 2009. Black Box Corporation. All rights reserved Customer Support InformationOrder toll-free in the U.S. Call 877-877-BBOX outside U.S. call Mailing address Black Box Corporation, 1000 Park Dr., Lawrence, PA