Black Box ACUREMSW, ACU1028A, ACU1022A manual Appendix E Calling Black Box, Shipping and Packaging

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APPENDIX E: CALLING BLACK BOX

APPENDIX E: CALLING BLACK BOX

Appendix E: Calling Black Box

If you determine that your ServSwitch™ Brand CAT5 KVM Extender is malfunctioning, do not attempt to alter or repair it. It contains no user-serviceable parts. Contact Black Box Technical Support at 724-746-5500.

Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if you have a complete description, including:

•The firmware-revision level printed on the bottom of the Extender (very important, especially for keyboard and mouse problems); The KVM extender’s firmware revision level:

Version Number Format: xxSyy/zz

xxis the hardware revision number

yyis the firmware revision number

zzis the auxiliary revision number.

•The nature and duration of the problem.

•When the problem occurs.

•The components involved in the problem—that is, what type of computers, what type of keyboard, brand of mouse, make and model of monitor, type and make of CAT5 cable, etc.

•Any particular application that, when used, appears to create the problem or make it worse.

•The results of any testing you’ve already done.

To solve some problems, it might be necessary to upgrade the Extender’s firmware. If this turns out to be the case for your difficulty, our Technical Support technicians will arrange for you to receive the new firmware and will tell you how to install it.

Shipping and Packaging

If you need to transport or ship your ServSwitch™ Brand CAT5 KVM Extender:

•Package it carefully. We recommend that you use the original container.

•If you are shipping it for repair, please include the Remote Unit’s external power supply. If you are returning it, please include everything you received with it. Before you ship the Extender back to Black Box for repair or return, contact us to get a Return Authorization (RA) number.

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Contents CAT5 KVM Extender ACU1022A ACU1028A ACU1049A ACUVREM ACUREMSWNovember Page User Guide Revision 2.0 November THE SERVSWITCH FAMILYWelcome to the ServSwitch Family ACU1022AACU1028A ACU1049A ACUVREMACUREMSWCopyrights and Trademarks DisclaimerCautions and Notes RADIO-FREQUENCY INTERFERENCE STATEMENTS FCC/CDC STATEMENTSFEDERAL COMMUNICATIONS COMMISSION AND CANADIAN DEPARTMENT OF COMMUNICATIONSEUROPEAN UNION COMPLIANCE STATEMENT DECLARATION OF CONFORMITYNORMAS OFICIALES MEXICANAS NOM ELECTRICAL SAFETY STATEMENT NOM STATEMENTINSTRUCCIONES DE SEGURIDAD 18. Servicio por personal calificado deberá ser provisto cuando Safety Precautions and Installation Guidelines CONTENTSTroubleshooting & FAQ Quick SetupInstallation Remote Unit Configuration & OperationAppendix B Rack Mount Options Appendix C Advanced Cabling Issues SkewAppendix F Specifications Appendix A Example ApplicationsAdjust EQ and Peak controls 1. Quick SetupQUICK SETUP Install systemOVERVIEW 2. Overview2.1 Introduction 2.2 GlossaryRemote Unit ServSwitch Brand CAT5 KVM Extender systemLocal Access KVM Switch2.3 Features Remote Units only 2.4 Product RangeKVM Extension and Remote KVM Switching kits KVM, Audio and Serial Extension kitsFamily 2.5 CompatibilityInterface Compatibility Extender CompatibilityInterconnection Cable 2.6 How to Use This GuideAdjusting Video Connection & CompatibilityOnly included in extender kits 3. Installation3.1 Package Contents INSTALLATIONEIA-568B 3.2 Interconnection Cable RequirementsSignal Colorcircuit board 3.3 Remote Unit InstallationSetting the Cable Length Jumpers Location of cable length jumpers on Remote Unit’s mainInterconnect Cable Jumper PositionLength m 3.4 Connecting the Remote Unit Remote UnitAudio Device ACU1022A and ACU1028A kits- rear view Switching Remote Unit ACUREMSW - also supplied withACU1049A kit - rear view Audio Remote Units ACUVREM - also supplied withBrightness - adjusts image brightness Remote Unit - front viewFocus- compensates video for smearing or over-sharpness 3.5 Local Unit Installation All units Standard Local Unit - rear viewLocal Unit - front view ACU1022A and ACU1028A only3.6 Connection to Local Hubs Remote UnitsCompatible Local Rack Hubs Remote Units to extend audio, serial and KVM for up to six Simple system using ACU1006VRA Hub and ACUVREMDisplacement of 4. Remote Unit Configuration & Operation4.1 Video Configuration Overview REMOTE UNIT CONFIGURATION & OPERATIONftp//ftp.blackbox.com/connectivity/ServSwitch 4.2 Video AdjustmentsOn-line test card available at ftp//ftp.blackbox.com/connectivity/ServSwitchDIP Switch settings 4.3 Other Remote Configuration & Operation OptionsRemote Unit DIP switches on Audio/Serial/Switching SW1 DIP switchesMouse Recovery Hot Key CommandsCommand Reset Keyboard and MouseLOCAL UNIT OPERATION Power Requirements5. Local Unit Operation 5.1 Overview5.2 Operation of Dual Access Local Units Hot Key CommandsChanging the Initial Hot Key Local Console Commands See Appendix C Advanced Cabling Issues Skew, page 6. Troubleshooting & FAQTROUBLESHOOTING & FAQ 6.1 VideoCan the extender be used with RGB video? 6.2 Audio6.3 Serial The PC won’t boot into the correct graphics modeWhen I ‘hot-plug’ the Local Unit, the mouse no longer moves 6.4 Keyboard & MouseWhen I am typing, I get wrong or missing characters on the screen The PC comes up with ‘keyboard error’Which interconnection cable is best? 6.5 General QuestionsIs it possible to use a cable longer than 300m? Can the extender be daisy chained?APPENDIX A EXAMPLE APPLICATIONS Appendix A Example ApplicationsTakes KVM and serial signals from each CPU only two shown Touch screen network with local access to CPUs throughKVM switch KVM Switch5V PSU Information distribution system sharing a single PCACU1049A Kit ACU1049A kit with switching Remote UnitAppendix B Rack Mount Options APPENDIX B RACK MOUNT OPTIONSRMK19U-R2 Mounting Kit APPENDIX C ADVANCED CABLING ISSUES SKEW Appendix C Advanced Cabling Issues SkewWhat is Skew? Correcting SkewPatch Cable Extender with Skew compensationAPPENDIX D AUDIO/SERIAL PORTS Operation & Multi-Port ConfigurationAppendix D Audio/Serial Ports Set up and OperationAudio Interface Set Up and OperationUsing a Microphone Version Number Format xxSyy/zz Appendix E Calling Black BoxShipping and Packaging APPENDIX E CALLING BLACK BOXVideo Input Connectors Appendix F SpecificationsAPPENDIX F SPECIFICATIONS Maximum ResolutionRemote Unit Connector Power RequirementsSignals Transferred Local Unit ConnectorACUVREM Size and Shipping WeightEnvironmental ACUREMSWPage Page Page Copyright 2009. Black Box Corporation. All rights reserved Customer Support InformationOrder toll-free in the U.S. Call 877-877-BBOX outside U.S. call Mailing address Black Box Corporation, 1000 Park Dr., Lawrence, PA