Cisco Systems UBR7100E manual Troubleshooting Strategy for Startup Problems

Page 73

Chapter 5 Troubleshooting the Installation

Troubleshooting Overview

Figure 5-2 Troubleshooting Strategy for Startup Problems

Turn on system power

PWR

No

Troubleshoot

PWR

No

power

LED on

 

LED on

 

 

subsystem

 

?

 

?

 

 

 

 

Yes

 

 

 

 

Fans

No

Troubleshoot

Fans

No

operating

 

cooling

operating

 

 

subsystem

 

?

 

?

 

 

 

 

Yes

 

 

Yes

 

SYS

No

 

 

 

RDY

 

 

 

 

 

 

 

LEDs

 

 

 

 

OK

 

 

 

 

Yes

 

 

 

 

Check port

 

 

 

 

adapter and ISM

 

 

 

LEDs

 

 

 

 

Port

No

Reseat port

Port

No

adapter and

adapter and

 

ISM enabled

 

adapter or ISM

ISM enabled

 

LEDs on

 

and restart

LEDs on

 

?

 

 

?

 

Yes

 

 

Yes

37633

 

 

 

 

 

 

Obtain

System

 

 

 

 

 

 

technical

startup

 

 

 

 

 

 

assistance

successful

 

 

 

 

 

 

 

When you start up the system by turning the power supply switch to the ON () position, the following should occur:

You should immediately hear the fans operating.

If not, proceed to the “Troubleshooting the Cooling Subsystem” section on page 5-6. If you determine that the power supply is functioning normally and that a fan is faulty, contact a customer service representative. If a fan does not function properly at initial startup, there are no installation adjustments that you should make.

The LEDs on the router should come on as follows:

The power LED (PWR) comes on immediately and indicates that the router is receiving power. This LED comes on during a successful router boot and remains on during normal operation of the router.

If this LED remains off when you start the router, either there is a problem with the power supply (it is damaged or not connected correctly), or the network processing card is not connected properly. Proceed to the “Troubleshooting the Power Subsystem” section on page 5-4.

Cisco uBR7100 Series and Cisco uBR7100E Series Universal Broadband Router Hardware Installation Guide

 

OL-5916-01

5-3

 

 

 

Image 73
Contents Text Part Number OL-5916-01 Corporate HeadquartersCopyright 2004 Cisco Systems, Inc. All rights reserved Iii N T E N T SPreparing for Installation Maintenance EuroDOCSIS Upstream and Downstream Specifications A-5 Purpose PrefaceAudience ViiRelated Documentation OrganizationChapter Description ViiiConventions Bewaar Deze Instructies Safety WarningAvvertenza Importanti Istruzioni Sulla Sicurezza Warnung Wichtige SicherheitshinweiseAviso Instruções Importantes DE Segurança Xii Spara Dessa AnvisningarXiii GEM Disse AnvisningerXiv Terms and Acronyms Xvi Cisco.com Obtaining DocumentationOrdering Documentation XviiDocumentation Feedback Submitting a Service RequestObtaining Technical Assistance Cisco Technical Support WebsiteObtaining Additional Publications and Information Definitions of Service Request SeverityXix Preface Obtaining Additional Publications and Information Product Description Product OverviewCisco uBR7100 Series Models Cisco uBR7100 Series Router Operational FeaturesCisco uBR7111 and Cisco uBR7111E Cisco uBR7114 and Cisco uBR7114ECisco uBR7100 Series Routers Physical Description DS0 RF Cisco uBR7100 Series Front Panel Ethernet/Fast Ethernet LAN Interface Fixed Interface UnitsRF Cable Interface Port Adapters Field-Replaceable UnitsWAN Technology Product Description End of Life Memory Size Product Number Spare Product Number Flash DisksSdram Memory Total Sdram Memory Configuration Product NumberRack-Mount and Cable-Management Kit Functional OverviewChassis Slot and Logical Interface Numbering Router# show interfaces Indentifing Interface Information in the SoftwareMAC Addresses Peripheral Component Interconnect Buses Online Insertion and RemovalNetwork Processor Card Memory Type Size Quantity Description Location FrontRouter# show version Other InterfacesDS0 RF System LEDs and Reset ButtonSYS RDY LED Label Color State FunctionOL-5916-01 Tools and Parts Required Preparing for InstallationShipping Container Contents Electrical Equipment Guidelines Safety GuidelinesPreparing for Installation Safety Guidelines Chassis Lifting Guidelines Electrostatic Discharge PreventionRack-Mounting Guidelines Site Requirement GuidelinesCisco uBR7114 Router Footprint and Outer Dimensions Temperature and Humidity Requirements Specification Minimum Maximum Power Connection GuidelinesInterference Considerations Plant Wiring GuidelinesEthernet Connections Distance Limitations and Interface SpecificationsPort Adapter WAN Connections Console Port Connections Console and Auxiliary Port ConsiderationsAuxiliary Port Connections OL-5916-01 Physical Placement Installing Cisco uBR7100 Series Universal Broadband RoutersCisco uBR7100 series router Chassis bottom Mounting the Chassis on a TabletopAttaching the Brackets Rack-Mounting the ChassisBrackets can also be installed with the front panel forward Installing the Chassis in a RackAttaching the System Ground Connection Attaching the Ground WireAttaching the Ground Wire to the Grounding Lug Attaching the Cable-Management Bracket Connecting Upstream and Downstream Ports Connecting to the Network10 Connecting the LAN Port to an Ethernet Hub Connecting the Fast Ethernet PortsConnecting to the Console Port Connecting the Console Port and Auxiliary Port12 Connecting a Modem to the Auxiliary Port Connecting a Modem to the Auxiliary Port13 Connecting the AC Power Cord Connecting the PowerChecking Conditions Prior to System Startup System StartupRestricted Rights Legend Starting the SystemSystem LEDs These LEDs remain off during normal operation of the router Troubleshooting Overview Troubleshooting the InstallationBefore You Call for Technical Assistance Identifying Startup Problems Problem Solving Using a Subsystems ApproachLocating the Serial Number on Your Router Troubleshooting Strategy for Startup Problems Troubleshooting the Processor Subsystem Troubleshooting the Power SubsystemTroubleshooting the Port Adapter and Fixed RF Ports Troubleshooting the Network Processor CardQueued messages Troubleshooting the Cooling SubsystemOnline Insertion and Removal MaintenanceEnvironmental Monitoring Environmental Monitoring and Reporting FunctionsParameter High Warning High Critical Displaying Environmental Status ReportsRouter# show environment last Inserting a Flash Memory Card Flash Memory Card UsageFan Failures Front Back Inserting and Ejecting a Flash Disk Memory Card Formatting a Flash Memory Card Removing a Flash Memory CardMemory Card section on page 6-8. Then proceed to Step Copying a Bootable Image onto a Flash Memory CardInsert the new flash memory card into slot Copying Bootable Images Between Flash Memory CardsUpgrading the Sdram Memory Modules Cover screws Removing the Chassis CoverRemoving the Cover Removing the Sdram DimmBack Front 10 Handling the Dimm Replacing the Sdram Dimm11 Inserting the Dimm Replacing the Chassis Cover12 Replacing the Chassis Cover Powering On the RouterOL-5916-01 Physical Specifications System SpecificationsDescription Specification Upstream Modulation If Output Router ModelDocsis Upstream and Downstream Specifications RF SpecificationsSpecification Docsis Specifications1 Minimum Settings2 Upstream Bandwidth Qpsk Data Throughput QAM Data ThroughputTable A-6 Docsis Cable Downstream RF Specifications Minimum Settings2 Your Headend Settings EuroDOCSIS Upstream and Downstream SpecificationsTable A-8 EuroDOCSIS Cable Downstream RF Specifications Integrated Upconverter Specifications OL-5916-01 North American Channel Plans Manufacturers for Headend Provisioning RequirementsManufacturer1 Website or Phone Number Products/Model Agilent Agilent 89411A Manufacturer Website or Phone Number Products/ModelEuropean Channel Plans Agilent Agilent 8591C Tektronix 2715 Sunrise Telecom AT2000R Coaxial Cables Cable SpecificationsIdentifying an RJ-45 Rollover Cable Console and Auxiliary Port Cables and PinoutsRJ-45-to-DB-9 Console Port Cables and PinoutsAuxiliary Port Cables and Pinouts Fast Ethernet Port Cables and PinoutsIdentifying an RJ-45 Crossover Cable RJ-45 Pin Description Identifying an RJ-45 Straight-Through CableFigure C-5 Duplex SC Cable Connector Fiber-Optic Cables and ConnectorsFigure C-8 Laser Caution Label Laser Classification LabelsOL-5916-01 Frequency Allocation Tables B1, G D1, K Standards ComparisonsNtsc Cable Television Channels and Relative Frequencies Freq MHz Carrier Visual Aural Channel Bandwidth Visual Center Freq MHz Carrier Visual Aural Channel Bandwidth Visual Center Ntsc M Cable Television Frequencies for Japan Table D-5 Japanese Channel Assignments Channel Bandwidth Visual Carrier Aural Carrier Number MHz PAL/SECAM Cable Television Channels and Relative FrequenciesChannel Bandwidth Visual Carrier Aural Carrier Number MHz Channel Bandwidth Visual Carrier Aural Carrier Number MHz Channel Bandwidth Visual Carrier Aural Carrier Number MHz OL-5916-01 Site Log Initials DateIN-1 D EIN-2 CPU reset buttonIN-3 PcmciaIN-4 HFC C-1IN-5 Location Memory options Memory types PCI busIN-6 SnmpIN-7 Tap manufacturersIN-8 Wrist straps, attaching
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