AT&T 2.1.1 manual Release R1V1 and R1V2 Software Limitations, Music On Hold

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System 75 and DEFINITY G1 Initial Implementation

Release R1V1 and R1V2 Software Limitations

The R1V1 and R1V2 versions of System 75 have several limitations that affect the operation of AUDIX Voice Power. One of these limitations includes possible effects of the Music On Hold feature for all R1V1 and R1V2 systems.

The other limitations apply only to integrated systems. For R1V1, the limitations include the inability of attendants to access AUDIX Voice Power via the DCP line, the inability of all subscribers to access AUDIX Voice Power via the DCP line to retrieve messages, and a less-reliable interface between the switch and the AUDIX Voice Power system. For R1V2 systems, the limitations are related to the inability of the attendant to access AUDIX Voice Power via the DCP line.

Music On Hold

If your switch is configured for Music On Hold, you must upgrade the switch to R1V3, R1V4, or G1. Otherwise, callers will hear and be confused by several seconds of music prior to hearing the greeting from the AUDIX Voice Power system that they were expecting.

Accessing the DCP Extension (R1V1)

Callers cannot access voice mail by calling the DCP extension. The DCP interface is used only for the Call Answer Service. A hunt group of one or more channels configured for the Voice Mail Service must be set up for access to voice mail. This is non-integrated Voice Mail Service. Subscribers must enter their extension as well as their password to retrieve their messages. The Class of Restriction feature of System 75 must be used to prevent subscriber access to the DCP number. However, subscribers must have access to the Voice Mail hunt group.

AUDIX Voice Power software that interfaces to System 75 R1V1 software transfers calls from the DCP line to one of its analog lines. The System 75 software does not allow calls from an attendant console to be transferred.

Because of this, an attendant cannot transfer a caller to a subscriber and wait for AUDIX Voice Power to provide Call Answer Service for the caller. The attendant must either drop the call after the transfer is performed, or return to the caller when the ringing stops. In addition, if the attendant wants to leave a message for a subscriber, he or she must call a separate group of one or more channels configured for the special service “attendant_ca” which provides non-integrated Call Answer Service. The attendant must enter the extension of the person receiving the message.

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Contents Audix Voice Power 1991 AT&T All Rights Reserved Trademark NoticeContents System 75 and Definity G1 Initial Implementation IndexFigures About This Guide Purpose and ScopeIntended Audience AssistanceHow to Use This Guide Conventions Used in this GuideInformation Conventions Related Documents SystemOverview Integrated SystemsSpeech Hardware ConfigurationNon-Integrated Systems Disk SizeSoftware Configuration Unix Operating SystemTesting Extensions and Connections Channel Assignments Service ExtensionAssigning Information Service for Testing Reaching the Configuration Management MenuContinue with Entering the Channel Assignments for Testing Entering the Channel Assignments for Testing Voice Equipment window appearsCHN CD.PT State Page Placing All Channels In Service for Testing Page Page Verifying Extensions Mapping the Phone Extensions to Channels Integrated Only Voice Equipment and press Enter Page Page Actual Service Assigning Services to ChannelsActual Service Provided on Integrated Systems Assigned Service Direct Call Coverage CallActual Service Provided on Non-Integrated Systems Entering Service Assignments Voice Equipment window appears Press F8 CHG-KEYS Page Audix Voice Power Initial Implementation Press F3 Save Changing Service AssignmentsSwitch Interface Administration Parameters Switch Interface AdministrationChanging Switch Interface Parameters Voice System Administration menu appears Switch Interface Administration form appears Page Verifying System Parameters Verifying Message Waiting Lamp ParametersDisplaying Feature Access Codes System 75/DEFINITY G1 Feature Access Code FormSystem Parameter Administration Entering System ParametersSystem 75 and Definity G1 Initial Implementation Verifying Software ReleaseAccessing the DCP Extension R1V1 Release R1V1 and R1V2 Software LimitationsMusic On Hold Accessing the DCP Extension R1V2 Upgrade InstallationStations Supported R1V1 Audix Voice Power Checklist Integrated Only Assigning Class of Restrictions28? y 36? y 44? y 52? y Class of Restriction Verifying Analog Charnel Administration Enter Type as Configuring DCP Extensions Integrated Only System 75 and Definity G1 Initial Implementation Administering Hunt Groups Non-Integrated ModeIntegrated Mode Creating Hunt Groups Hunt GroupAdministering Call Coverage Creating Coverage PathsPerforming Subscriber Administration Changing Coverage PathsAssign LWC Activation? as y Administering Trunk Names Integrated Only Press Enter Application Package Administration menu appears Press any key to continue Handling Ambiguous Extensions Handling Display PhonesIndex IN-1IN-2 Index
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