Ricoh A741 manual Trouble-shooting, General, Signs of problems, Problem listing

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4 Trouble-shooting

4.1General

No two problems are the same, however for frequently appearing problems this document will contain information how to correct or find the source of the problem.

General procedure to follow:

•Analyze the type of problem, is it related to the operation of the program, a program crash or problems with the communication with the A741.

•From this analysis determine the best way to resolve the problem. Communication problems can best be checked by using the LBTEST program (see chapter: 4.9)

•The manual for this program (M_LBTEST.TXT) in the A741 Repro System contains full information how to operate this program and a comprehensive diagnostic procedure.

4.2Signs of problems

This section focuses on the Server PC only, problems with network clients are mainly related to network connections or incorrect use of the client program.

A main sign of problems is the absence of the scan button when the Client program is started on the Server PC.

In this case check the operation of the network and try to restart the Server program (see chapter 4.4, Detailed corrective actions

Check the operation of the network and 4.5, Starting (stopping) Littlebear driver and rfxServer)

Another major problem is the printing of white pages, or pages with a few centimeters of information followed by lines in the length of the page. Please see chapter 4.4.3, Select the correct PCI slot for the A741 Repro System card for a possible fix of the problem.

4.3Problem listing

The Scan button is missing on the Local client

•Check the operation of the network, see chapter 4.4.1, Check the operation of the network

•See if the rfxServer is started, chapter 4.5, Starting (stopping) Littlebear driver and rfxServer

The Client program crashes when importing a document or when printing

•Check the size of the paging file, see chapter 2.6, Size of paging file

Print Server Manual

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A741

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Contents A741 Controller Print Server Manual Page Introduction Page Table of Contents Direct Printing from Autocad A741 Repro Program Installing / Using Network ClientsFrequently Asked Questions General Frequently Asked Questions A741 Repro System OverviewFrequently Asked Questions Scanning Frequently Asked Questions PRINTING/PLOTTINGFrequently Asked Questions Image VIEWING/HANDLING Frequently Asked Questions NetworkGlossary Description of Lbtest Program File Formats SpecificationsA741 specifications basic A741 Repro SpecificationsA741 Repro functions Management Printer DriversA741 Repro functions Printing A741 Repro functions ScanningOptions Minimum PC specifications Server onlyA741 SIM InstallationEprom replacement New SIMulationsA741 internal cabling PC SpecificationsPCI card installation Size of paging file PC bios settingVarious hints & Tips on installation A741 Repro Software installation1 A741 Repro System Software installation Upgrading an existing installationPrint Server Manual A741 How do I de-install the A741 Repro System program? PC networking With a previous network installation Print Server PC Functional block diagram of A741 Repro SystemA741 General Trouble-shootingSigns of problems Problem listingSelect the correct PCI slot for the A741 Repro System card A741 produces blank pages when printingDetailed corrective actions Starting stopping Littlebear driver and rfxServer Each time I re-boot the Server PC, rfxServer will not startRfxServer will not start Cannot maximize Client window Use of the Event logA741 Press button on card Lbtest Commands Lbtest Version x.x, OptionsStarting the Lbtest program Print, Scan, test Button, or Fifo testsRe-starting or stopping the Littlebear driver and rfxServer Test command PrintTest command Fifo Test SelectionA741 Repro Server preparation Installing / Using Network ClientsInstalling the Repro Sytem from CD-ROM Installing Xi Repro Server/ Local Client system SystemMultiple Remote Clients Installing the Remote Client system on remote PC’sView the status of a remote A741 printer A741 Direct printing from AutoCAD A741 A741 Repro Program Introduction Setting program optionsImporting documents, how are they processed? Setting program defaultsUse of stamps Use of pensetsA741 Can I use an existing PC from the customer? Frequently Asked Questions GeneralWhat is the purpose of the Xi Repro System Print Server? Can I use the A741 Print Server for other jobs as well?Vector What is the difference between printing and plotting?What is rasterising? RasterWhat is vectorising? A741 Network block diagram Frequently Asked Questions A741 Repro System overviewA741 Frequently Asked Questions Printing/Plotting Can we print multiple documents? HP-GL & HP-GL/2Can we define custom pen sets? What is a penset?Can we do group or set printing? Can we add information text to each printed document?A741 Which image handling options does A741 Repro have? Frequently Asked Questions Image Viewing/HandlingCan we preview the document before plotting/printing? Can we modify the image before it will be printed?A741 Can we submit print jobs via e-mail? Frequently Asked Questions NetworkCan we print via a network? Which networks & protocols can we use?What protocols are compatible with the A741 Print Server? How are licenses configured for the A741 Print Server?Print Server Manual A741 A741 Frequently Asked Questions Scanning What is de-skew? Can we scan at a lower resolution to reduce the filesize?What is de-speckle? Do we provide any kind of accounting? Frequently Asked Questions Project ManagementWhat is the purpose of a project? A741 APS GlossaryAMS AsciiDPI FAQDOS Html GDIGUI HP-GLOCR IPX/SPXLAN PPM OSDPCL PDLTCP/IP ROMScsi SohoWysiwig TwainWPS A741 Purpose Of Document Lbtest CommandsCommand Command c Command s Command rCommand d Command wCommand t Command fCommand q Exit Lbtest Troubleshooting Print Server Manual A741 A741