
Problem | Possible Cause  | Solution  | 
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The printer  | The printer cable is  | Disconnect the printer cable and  | 
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prints, but the  | loose or defective.  | reconnect. Try a print job that you have  | 
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text is wrong, | 
  | already printed successfully. If possible,  | 
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garbled, or | 
  | attach the cable and printer to another  | 
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incomplete.  | 
  | computer and try a print job that you  | 
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  | know works. Finally, try a new printer  | 
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  | cable.  | 
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  | The wrong printer  | Check the application’s printer selection  | 
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  | driver was selected.  | menu to ensure that your printer is  | 
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  | selected.  | 
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  | The software  | Try printing a job from another  | 
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  | application is  | application.  | 
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  | malfunctioning.  | 
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Pages print,  | The toner cartridge is  | Redistribute the toner, if necessary. See  | 
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but are blank. | defective or out of | page 4.3.  | 
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  | toner. | If necessary, replace the toner cartridge.  | 
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  | The file may have  | Check the file to ensure it does not  | 
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  | blank pages.  | contain blank pages.  | 
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  | 5  | 
  | Some parts, such as  | Contact a service representative.  | |
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  | the controller or the  | 
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  | board, may be  | 
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  | defective.  | 
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Internal error  | Memory shortage  | Simplify the page layout and remove  | 
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sheet prints.  | occurs.  | unnecessary graphics from your job.  | 
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ATTENTION:
If you have any printing problem after your printer prints about 50,000 pages, you must contact the customer service to replace the transfer roller.
SOLVING PROBLEMS 5.5