Samsung SCX-4500W manual Scanning problems, Common Windows problems

Page 61

Scanning problems

 

Condition

 

Suggested solutions

 

 

 

The scanner does

Make sure that you place the original to be

not work.

 

scanned face down on the scanner glass,.

 

 

There may not be enough available memory

 

 

 

to hold the document you want to scan. Try

 

 

 

the Prescan function to see if that works. Try

 

 

 

lowering the scan resolution rate.

 

 

Check that the printer cable is connected

 

 

 

properly.

 

 

Make sure that the printer cable is not

 

 

 

defective. Switch the cable with a known

 

 

 

good cable. If necessary, replace the cable.

 

 

Check that the scanner is configured

 

 

 

correctly. Check scan setting in the SmarThru

 

 

 

Configuration or the application you want to

 

 

 

use to make certain that the scanner job is

 

 

 

being sent to the correct port.

 

 

 

The unit scans

Check if the machine is printing received

very slowly.

 

data. If so, scan the document after the

 

 

 

received data has been printed.

 

 

Graphics are scanned more slowly than text.

 

 

 

Message appears

There may be a copying or printing job in

on your computer

 

progress. Try your job again when that job is

screen:

 

finished, try your job again.

“Device can't be

The selected port is currently being used.

 

set to the H/W

 

Restart your computer and try again.

 

mode you want.”

The scanner driver is not installed or the

“Port is being

 

operating environment is not set up properly.

 

used by another

Ensure that the machine is properly

 

program.”

 

connected and the power is on, then restart

“Port is

 

your computer.

 

Disabled.”

The USB cable may be improperly connected

“Scanner is busy

 

or the power may be off.

 

receiving or

 

 

 

printing data.

 

 

 

When the

 

 

 

current job is

 

 

 

completed, try

 

 

 

again.”

 

 

“Invalid handle.”

 

 

“Scanning has

 

 

 

failed.”

 

 

 

 

 

 

Common Windows problems

Condition

Suggested solutions

 

 

“File in Use”

Exit all software applications. Remove all

message appears

software from the StartUp Group, then restart

during installation.

Windows. Reinstall the printer driver.

 

 

“General

Close all other applications, reboot Windows

Protection Fault”,

and try printing again.

“Exception OE”,

 

“Spool32”, or

 

“Illegal Operation”

 

messages appear.

 

 

 

“Fail To Print”, “A

These messages may appear during printing.

machine timeout

Just keep waiting until the machine finishes

error occurred.”

printing. If the message appears in standby

messages appear.

mode or after printing has been completed,

 

check the connection and/or whether an error

 

has occurred.

 

 

Note

Refer to Microsoft Windows 2000/XP/2003/Vista User’s Guide that came with your PC for further information on Windows error messages.

9.13 <Troubleshooting>

Image 61 Samsung SCX-4500W manual Scanning problems, Common Windows problems
Contents User’s Guide Page Country Customer Care Center Web Site Contact Samsung World WideThailand Contents Troubleshooting MaintenanceOrdering supplies and accessories SpecificationsGlossary Index Finding more information About this user’s guideImportant Precautions and Safety Information Safety and Regulatory InformationLaser Safety Statement Power Saver Ozone SafetyCalifornia USA Only RecyclingUnited States of America FCC Statement for Wireless LAN useFax Branding Ringer Equivalence NumberRegulatory Compliance Statements Declaration of Conformity European CountriesEEA/EFTA countries Replacing the Fitted Plug for UK Only Openssl License Viii Special features Machine overview Control panel overview Special featuresIntroduction Front view Machine overviewRear view Display Control panel overviewCopy buttons Supplied software Software overviewSystem requirements Printer driver featuresOperating Requirements recommended System MacintoshGetting Started Setting up the hardwareUsing a wired network Setting up the networkPrinting Configuration report Setting IP addressInstalling the software Network parameter settingOpen Control Panel Open System Preferences CenterChecking your Network Environments Using a wireless networkOpen Control Panel Dhcp IP assignment Connect your machine to the network,Restoring factory default settings Using SyncThru Web Service Configuring the machine’s wireless networkNow go to Installing the software Altitude adjustment Loading originals Loading originals and print mediaGuidelines for selecting and storing print media Selecting print mediaMedia sizes supported in each mode Specifications on print mediaType Size Dimensions Weighta Capacityb Media type Guidelines Guidelines for special print mediaChanging the paper size in the tray Loading paper in the traySelect Printers and Faxes Setting the paper size and typeCopying Changing the settings for each copyCopying originals Scanning Scanning to an application using a local ConnectionScanning basics Press Properties Setting scan information in Samsung Scan ManagerBasic printing Canceling a print jobPrinting a document Double-click the Samsung SCX-4500W Series iconCleaning your machine MaintenanceCleaning the outside Cleaning the insideMaintenance Maintaining the cartridge Cleaning the scan unitRedistributing toner Toner cartridge storageMaintenance Replacing the toner cartridge Maintenance To access SyncThru Web Service Maintenance PartsManaging your machine from the website Items Yield AverageStatus display Explanation Solution TroubleshootingTips for avoiding paper jams Clearing paper jamsTroubleshooting Rear and inside the machine Troubleshooting Exit area Inner cover Open Understanding display messagesPaper feeding problems Solving other problemsPrinting problems Condition Suggested solutionsCondition Possible cause Suggested solutions Printing quality problems Misformed Condition Suggested solutions Curl or waveCharacters SkewCondition Suggested solutions Loose toner Copying problemsCharacter Voids Horizontal stripesCommon Windows problems Scanning problemsProblem Possible cause and solutions Common Linux problemsProblem Suggested solutions Common Macintosh problemsProgram, click File Print Illustrator How to purchase Ordering supplies and accessoriesSupplies How to purchase SuppliesGeneral specifications SpecificationsPrinter specifications Specifications and DescriptionScanner specifications Copier specificationsControl Panel GlossaryIndex Software section Contents Sharing the Printer Locally Using Your Printer in Linux Installing Software for Local Printing Installing Printer SoftwareSelect Typical installation for a local printer. Click Next Custom InstallationSelect the components to be installed and click Next Select Custom installation. Click NextInstalling Software for Network Printing Installing Printer Software in Windows Custom Installation Installing Printer Software in Windows Removing Printer Software Reinstalling Printer SoftwareSelect your printer driver from the Name drop-down list Printing a DocumentPrinting to a file PRN Printer SettingsSelect Printers and Faxes Select your printer driver icon Paper Tab Layout TabToner Save Mode ResolutionGraphics Tab DarknessAbout Tab Extras TabPrinter Tab Using Help Using a Favorite SettingPrinting Multiple Pages on One Sheet of Paper N-Up Printing Advanced PrintingPrinting a Reduced or Enlarged Document Printing PostersFitting Your Document to a Selected Paper Size Using an Existing Watermark Using WatermarksCreating a Watermark Editing a WatermarkWhat is an Overlay? Using OverlaysUsing a Page Overlay Creating a New Page OverlaySetting Up a Client Computer Setting Up a Host ComputerCheck the Share this printer box Double-clickPrinters and FaxesUninstalling Samsung SmarThru Scanning Using Samsung SmarThruUsing Samsung SmarThru Using Onscreen Help File Scanning Process with TWAIN- enabled SoftwareWindows XP Scanning Using the WIA DriverWindows Vista Printer Setting Troubleshooting GuideUnderstanding Smart Panel Buy NowUsing Printer Settings Utility Opening the Troubleshooting GuideChanging the Smart Panel Program Settings Driver Setting Only for WindowsInstalling the Unified Linux Driver Installing the Unified Linux DriverGetting Started Click Uninstall Uninstalling the Unified Linux DriverUsing the Unified Driver Configurator Using SetIP programOpening the Unified Driver Configurator Starting the programScanners Configuration Printers ConfigurationPorts Configuration Configuring Printer PropertiesPrinting Files Printing from ApplicationsClick Properties Scanning a DocumentAdding Job Type Settings Using the Image ManagerUninstalling software Installing SoftwareSelect Uninstall and click Uninstall For a Network-connected Setting Up the PrinterClick Add on the Printer List Select Socket/HP Jet Direct in Printer TypeFor a USB-connected Printing Changing Printer SettingsPrinting a Document GraphicsPrinting Multiple Pages on One Sheet of Paper ScanningScanning with USB PaperScanning with network Setting scan information in Scan ManagerOpen Scan Manager in Smart Panel menu on Status bar Index Favorites 17 image mode 15 resolution Rev.1.05