Samsung Troubleshooting Guide for ML-3051N and ML-3051ND Printers

Page 47

Troubleshooting checklist

If the printer is not working properly, consult the following checklist. If the printer does not pass a step, follow the corresponding troubleshooting suggestions.

Condition

 

Suggested solutions

 

 

 

Make sure that the

If the Status LED is off, check the power

Status LED on the

 

cord connection. Check the power switch.

control panel lights

 

Check the power source by plugging the

green and Ready is

 

power cord into another outlet.

shown on the

If the Status LED lights red, check the

display.

 

display message. See page 9.7.

 

 

 

Print a demo page

If a demo page does not print, check the

 

paper supply in the tray.

to verify that the

 

If the paper jams in the printer, see

printer is feeding

 

page 9.1.

paper correctly. See

 

If an error message appears on the

page 2.6.

 

display, see page 9.7.

 

 

 

 

 

Check the demo

If there is a print quality problem, see

page to see if it

page 9.11.

printed correctly.

 

 

 

 

 

Print a short

If the page does not print, check the cable

document from a

 

connection between the printer and the

software application

 

computer.

to verify that the

Check the print queue or print spooler to

computer and

 

see if the printer has been paused.

printer are

Check the software application to ensure

connected and are

 

that you are using the proper printer driver

communicating

 

and communication port. If the page is

correctly.

 

interrupted during printing, see page 9.9.

 

 

 

 

“Understanding display messages” on

 

 

page 9.7.

If completing the

“Solving general printing problems” on

checklist does not

 

page 9.9.

resolve the printer

“Common Windows problems” on

problem, check the

 

page 9.13.

following

“Common Macintosh problems” on

troubleshooting

 

page 9.14.

sections.

“Common PostScript problems” on

 

 

page 9.13.

 

“Common Linux problems” on page 9.14.

 

 

 

Understanding the Status LED

Status

 

Description

 

 

 

 

 

 

The printer is off-line and cannot print.

Off

The printer is in power save mode. When

 

data is received, it switches to on-line

 

 

 

 

 

 

automatically.

 

 

 

 

On

The printer is on-line and can receive data

 

from the computer.

 

 

 

 

 

 

Green

 

When the backlight blinks slowly, the printer

 

Blinking

 

is receiving data from the computer.

 

When the backlight blinks quickly, the printer

 

 

 

 

 

is receiving and printing data.

 

 

 

 

 

 

A paper jam has occurred. To solve the

 

 

 

problem, see page 9.1.

 

 

The front cover is open. Close the front

 

 

 

cover.

 

 

There is no paper in the tray. Load paper in

 

 

 

the tray.

 

On

• The toner cartridge installed is not a genuine

 

 

cartridge, and you selected Stop at the

 

 

 

 

 

 

NonGenuine Toner prompt. See page 9.7.

 

 

The lifespan of the toner cartridge is

 

 

 

reached, and you selected Stop at the

 

 

 

Toner Exhausted prompt. See page 9.7.

 

 

The printer has stopped printing due to a

 

 

 

major error.

 

 

 

 

Red

 

A minor error is occurring and the printer is

 

 

waiting for the error to be cleared. When the

 

 

 

 

 

 

problem is cleared, the printer resumes

 

 

 

printing.

 

 

The toner cartridge is totally exhausted.

 

 

 

Remove the old toner cartridge and install a

 

 

 

new one. See page 8.3.

 

Blinking

• The toner cartridge installed is not a genuine

 

 

cartridge, and you selected Continue at the

 

 

 

NonGenuine Toner prompt. See page 9.7.

 

 

The lifespan of the toner cartridge is

 

 

 

reached, and you selected Continue at the

 

 

 

Toner Exhausted prompt. See page 9.7.

 

 

• The toner cartridge is low. Order a new toner

 

 

 

cartridge. You can temporarily improve print

 

 

 

quality by redistributing the toner. See

 

 

 

page 8.3.

 

 

 

 

9.6 <Troubleshooting>

Image 47 Samsung ML-3051ND manual Troubleshooting checklist, Understanding the Status LED, Condition Suggested solutions
Contents Page Page Contact Samsung worldwide Switzerland Contents Specifications MaintenanceTroubleshooting Installing accessoriesImportant Precautions and Safety Information Federal Communications Commission FCC FCC Statement for Wireless LAN useFCC Regulations Canadian Radio Interference RegulationsEuropean States with restrictions on use European States qualified under wireless approvalsWireless Guidance Replacing the Fitted Plug for UK Only You can print in Windows 95/98/Me/NT 4.0/2000/XP/2003 Special featuresSpecial features Printer overview Finding more information IntroductionFront view Features ML-3050 ML-3051N ML-3051NDPrinter overview ML-3051N and ML-3051ND Rear view Control panel overviewFinding more information Menu overview System setupUsing control panel menus ML-3051N,ML-3051NDonly Accessing control panel menusLayout menu Information menuGraphic menu Paper menuEmulation menu System Setup menuPostScript ML-3050, ML-3051N Printing a demoChanging the display language ML-3051N,ML Network menuFrom the software application Changing the font settingUsing toner save mode Using the control panel buttonSupplied software Software overviewWindows Printer driver featuresFeature System requirementsRequirements LinuxMacintosh Supported operating systems Network setupConfiguring TCP/IP Via network administration programsStatic addressing Configuring EtherTalkConfiguring IPX frame types Dynamic addressing BOOTP/DHCPUsing SetIP program Setting Ethernet speedRestoring the network configuration Printing a network configurationSelecting print media Loading print mediaSupported sizes of paper Type Size Dimensions Weighta CapacitybMedia type Guidelines Guidelines for selecting and storing print mediaGuidelines for special print media Loading paper Changing the size of the paper in the tray Using the tray 1 or the optional trayLoad the paper with the side to be printed on facing up Using the multi-purpose trayTips on using the multi-purpose tray Using manual feed modePrinting to the rear cover Face up Selecting an output locationPrinting to the output tray Face down Printing a document Canceling a print jobPrinting a document Canceling a print job Basic printingToner cartridges Ordering supplies and accessoriesAccessories How to purchaseCleaning the inside of the printer MaintenanceCleaning the printer Cleaning the outside of the printerChecking the remaining toner Maintaining the toner cartridgeOpen the front cover Pull the toner cartridge out Redistributing toner cartridgeReplacing the toner cartridge Toner Low appears on the display. ML-3051N,ML-3051ND onlyItems Yield Average Maintenance partsClearing the Toner Low Replace Toner message Tray TroubleshootingClearing paper jams Paper feed areaMulti-purpose tray Optional trayPaper exit area Around the toner cartridgeDuplex jam Duplex unit area ML-3051NDonlyTips for avoiding paper jams Status Description Troubleshooting checklistCondition Suggested solutions Understanding the Status LEDUnderstanding display messages Toner cartridge-related messages Solving general printing problems Series PCL 6 printer icon Settings and Printers. RightSpool Settings button Click the Samsung ML-3050Solving print quality problems Characters Condition Suggested solutions BackScatter MisformedCommon PostScript problems Common Windows problemsCommon Macintosh problems Common Linux problemsDisconnect the power cord Installing accessoriesPrecautions when installing accessories Installing a memory DimmSelect the Samsung ML-3050 Series PS printer Installing a wireless network interface cardSetting the memory in the PostScript printer properties Configuring basic network settings Configuring the wireless network parametersHexadecimal Alphanumeric Selecting the authentication typeSetting Encryption Specifications and Description SpecificationsPrinter specifications Printer specificationsIndex System requirements Linux 3.3 Macintosh 3.3 Windows Software section Contents Using Windows Postscript Driver Using Your Printer with a Macintosh Select Typical installation for a local printer. Click Next Installing Printer SoftwareInstalling Software for Local Printing Typical InstallationCustom Installation Select the components to be installed and click Next Select Custom installation. Click NextInstalling Software for Network Printing Custom Installation Installing Printer Software in Windows Select the components you want to reinstall and click Next Reinstalling Printer SoftwareNext Removing Printer SoftwareSelect your printer driver from the Name drop-down list Printing a DocumentPaper Orientation Printer SettingsLayout Tab Scaling Printing Paper TabSource Graphics Tab Image ModeResolution Toner Save ModePrinter Tab Extras TabAbout Tab Using Help Using a Favorite SettingPrinting Multiple Pages on One Sheet of Paper N-Up Printing Advanced PrintingPrinting Booklets Printing PostersNone Printing on Both Sides of PaperPrinting a Reduced or Enlarged Document Fitting Your Document to a Selected Paper SizeEditing a Watermark Using WatermarksUsing an Existing Watermark Creating a WatermarkCreating a New Page Overlay Using OverlaysWhat is an Overlay? Using a Page OverlayAdvanced Using Windows PostScript DriverSelect Local Port and click New Port Setting Up a Host ComputerSetting Up a Client Computer Check the Share this printer boxToner Level Troubleshooting GuidePrinter Setting Understanding Smart PanelUsing Onscreen Help File Opening the Troubleshooting GuideUsing Printer Settings Utility Changing the Smart Panel Program SettingsGetting Started Installing the Unified Linux DriverInstalling the Unified Linux Driver Click Uninstall Using the Unified Driver ConfiguratorUninstalling the Unified Linux Driver Opening the Unified Driver ConfiguratorClasses Tab Printers ConfigurationPorts Configuration Printers TabPrinting from Applications Configuring Printer PropertiesFollowing four tabs display at the top of the window Printing FilesML-3050 only Installing printer driver for MacintoshInstall the Printer driver Uninstalling the Printer driverSelect Socket/HP Jet Direct in Printer Type Setting Up the PrinterFor a Network-connected Macintosh For a USB-connected MacintoshPrinting a Document Changing Printer SettingsLayout Setting PrintingReverse Duplex Printer Features SettingResolutionQuality Printing Multiple Pages on One Sheet of PaperDuplex Printing Index Windows 15 toner save 15 true-type option Rev