Before you call service
If you are unable to solve printer problems, you may want to call for service. Before you call, however, check the followings:
•Is the power cord plugged into the printer?
•Is the power cord plugged directly into a wall outlet?
•Is your printer connected properly to your computer?
•Are all other devices attached to your printer plugged in and turned on?
•Is the wall outlet live?
•Has a power outage occurred in your area?
•Is a toner cartridge installed in the printer?
•Is the cover closed completely?
Once you have checked all of the above, turn your printer off and back on again. If your printer is still not operating properly, call your point of purchase for service.
If the READY light is on, print out the a test page by pressing the control panel button. See ‘Printing a test page’ on page 1.11.
The test page lists specification of your printer, the user default settings and so on. The service representative will probably ask for this information.
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