Samsung ML-3470 Series manual Common Windows problems, Common PostScript problems

Condition		Suggested solutions
Curl
	If the printed paper is curled or paper does not
	feed into the printer:
	•	Turn over the stack of paper in the tray. Also try
		rotating the paper 180° in the tray.
	•	Try printing to rear cover.
An unknown
image	Your printer is probably being used at an altitude
repetitively
	of 1,000 m (3,281 ft) or above.
appears on a
	The high altitude may affect the print quality such
next few sheets
	as loose toner or light imaging. You can set this
or loose toner,
	option through Printer Settings Utility or Printer
light print, or
	tab in printer driver's properties. See page 1.5.
contamination
occurs.

Common Windows problems

Condition	Suggested solutions
“File in Use”	Exit all software applications. Remove all
message appears	software from the StartUp Group, then restart
during installation.	Windows. Reinstall the printer driver.
	• Ensure that the cables are connected
“Error Writing to	correctly, the printer is on.
LPTx” message	• If bi-directional communication is not turned
appears.	on in the driver, it will also cause this
	message.
“General Protection
Fault”, “Exception	Close all other applications, reboot Windows
OE”, “Spool32”, or
	and try printing again.
“Illegal Operation”
messages appear.
“Fail To Print,” “A	These messages may appear during printing.
	Just keep waiting until the printer finishes
printer timeout error	printing. If the message appears in standby
occurred,”	mode or after printing has been completed,
messages appear.	check the connection and/or whether an error
	has occurred.

Note

Refer to Microsoft Windows 2000/XP/2003 User’s Guide that came with your PC for further information on Windows error messages.

Common PostScript problems

The following situations are PostScript language specific and may occur when several printer languages are being used.

Note

To receive a printed or screen displayed message when PostScript errors occur, open the Print Options window and click the desired selection next to the PostScript errors section.

Condition	Possible cause		Suggested solutions
		•	Print a configuration page
	The PostScript		and verify that the PostScript
PostScript file			version is available for
	driver may not
can not be			printing.
	be installed
printed.		•	Install the PostScript driver.
	correctly.
		•	If problem consists, contact a
			service representative.
“Limit Check	The print job	You might need to reduce the
Error” message	was too	complexity of the page or install
appears.	complex.	more memory.
		Make sure that the print job is a
A PostScript	Print job may	PostScript job. Check to see
		whether the software
error page	not be
		application expected a setup or
prints.	PostScript.
		PostScript header file to be sent
		to the printer.
The optional	The printer	Open the PostScript driver
tray 2 is not	driver has not	properties, select the Device
selected in the	been	Settings tab, and set the Tray2
driver.	configured to	option of the Installable
	recognize the	Options section to Installed.
	optional tray 2.
When print a	The resolution	Make sure that the resolution
document in	setting in the	setting in your printer driver
Macintosh with	printer driver	matches that in Acrobat
Acrobat Reader	may not be	Reader.
6.0 or higher,	matched with
colors print	that in Acrobat
incorrectly.	Reader.

9.13 <Troubleshooting>