
| CONDITION | POSSIBLE | SUGGESTED SOLUTIONS | |
| CAUSE | |||
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| A print job is | The job may be very | Reduce the complexity of the | |
| extremely slow. | complex. | page or try adjusting the print | |
| 
 | 
 | quality settings. | |
| Half the page is | The page orientation | Change the page orientation | |
| blank. | setting may be | in your application. See the | |
| 
 | incorrect. | printer driver help screen. | |
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 | 
 | 
 | |
| 
 | The paper size and | Ensure that the paper size in | |
| 
 | the paper size | the printer driver settings | |
| 
 | settings do not | matches the paper in the | |
| 
 | match. | tray. | |
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 | 
 | Or, ensure that the paper | |
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 | 
 | size in the printer driver | |
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 | settings matches the paper | |
| 
 | 
 | selection in the software | |
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 | 
 | application settings you use. | |
| The machine | The printer cable is | Disconnect the printer cable | |
| prints, but the | loose or defective. | and reconnect. Try a print job | |
| text is wrong, | 
 | that you have already printed | |
| garbled, or | 
 | successfully. If possible, | |
| 
 | attach the cable and the | ||
| incomplete. | 
 | ||
| 
 | machine to another computer | ||
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 | 
 | ||
| 
 | 
 | and try a print job that you | |
| 
 | 
 | know works. Finally, try a | |
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 | 
 | new printer cable. | |
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 | 
 | |
| 
 | The wrong printer | Check the application’s | |
| 
 | driver was selected. | printer selection menu to | |
| 
 | 
 | ensure that your machine is | |
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 | 
 | selected. | |
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 | 
 | 
 | |
| 
 | The software | Try printing a job from | |
| 
 | application is | another application. | |
| 
 | malfunctioning. | 
 | |
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 | 
 | 
 | |
| 
 | The operating | Exit Windows and reboot the | |
| 
 | system is | computer. Turn the machine | |
| 
 | malfunctioning. | off and then back on again. | |
| Pages print, but | The toner cartridge | Redistribute the toner, if | |
| are blank. | is defective or out of | necessary. See page 28. | |
| 
 | toner. | If necessary, replace the | |
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 | toner cartridge. | |
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 | 
 | |
| 
 | The file may have | Check the file to ensure that | |
| 
 | blank pages. | it does not contain blank | |
| 
 | 
 | pages. | |
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 | 
 | |
| 
 | Some parts, such as | Contact a service | |
| 
 | the controller or the | representative. | |
| 
 | board, may be | 
 | |
| 
 | defective. | 
 | |
| The machine | Incompatibility | Printing the PDF file as an | |
| does not print | between the PDF | image may solve this | |
| PDF file | file and the Acrobat | problem. Turn on Print As | |
| correctly. Some | products. | Image from the Acrobat | |
| parts of | 
 | printing options. | |
| graphics, text, or | 
 | It will take longer to | |
| illustrations are | 
 | print when you print a | |
| missing. | 
 | PDF file as an image. | |
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| CONDITION | POSSIBLE | SUGGESTED SOLUTIONS | |
| CAUSE | |||
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 | ||
| 
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 | |
| Your machine | The oil used to | It is a temporary issue. | |
| has an odd smell | protect the fuser is | 
 | |
| during initial | evaporating. | 
 | |
| use. | 
 | 
 | |
| The print quality | The resolution of the | Reduce the photo size. If you | |
| of photos is not | photo is very low. | increase the photo size in the | |
| good. Images | 
 | software application, the | |
| are not clear. | 
 | resolution will be reduced. | |
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 | |
| Before printing, | Using damp paper | This is not a problem. Just | |
| the machine | can cause vapor | keep printing. | |
| emits vapor near | during printing. | 
 | |
| the output tray. | 
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