Samsung ML2165WXAA manual Troubleshooting

Page 174

5. Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

Paper feeding problems

175

Power and cable connecting problems

176

Printing problems

177

Printing quality problems

181

Operating system problems

189

Image 174
Contents User’s Guide Basic Introduction Key benefits Environmentally friendly ConvenienceWide range of functionality and application support Features by models SoftwareFeatures ML-216x Series ML-216xW Series Hi-Speed USB Included, Blank Not availableUseful to know Status LED flashes or remains constantly onConventions About this user’s guideGeneral icons ChapterSafety information Important safety symbolsOperating environment Operating method Installation / Moving Maintenance / Checking Supply usage Accessories Machine overviewFront view Rear view Control panel overview Configuration sheetPrints supplies info report / error report StatusPower Prints the screenPrint Screen Turning on the machine Follow the instructions in the installation window Installing the driver locallySelect Install Now WindowsReinstalling the driver Learning the Basic Usage Printing a demo To print a demoTo change the size, you need to adjust the paper guide Media and trayTray overview Loading paper in the tray Open the output trayMedia and tray Printing on special media Tips on using the manual feederManual feeding in the tray Table below shows the special media usable in each trayEnvelope Acceptable Labels Paper around. Note that print quality is not guaranteed Card stock/ Custom-sized paper Preprinted paperSetting the paper size and type Basic printing PrintingCanceling a print job Opening printing preferencesClick Properties or Preferences Eco printing Using a favorite settingUsing help To Eco Printing, click the belowMaintenance Ordering supplies and accessories Available supplies Available maintenance parts Storing the toner cartridge Handling instructions Estimated cartridge lifeToner cartridge usage Redistributing toner Replacing the toner cartridge Replacing the toner cartridge Cleaning the machine Cleaning the outsideCleaning the inside Cleaning the machine Cleaning the pickup roller Tips for moving & storing your machine Troubleshooting Tips for avoiding paper jams Clearing paper jams TrayInside the machine Clearing paper jams Understanding the status LED Color of the LED indicates the machines current statusStatus LED Toner LED/ WPS LED Appendix Specifications General specificationsPower off mode Items Description Power consumption Average operating modePower save mode Wireless d ModulePrint media specifications Thin paper Thick paper Refer to the PlainPaper section ColoredCard stock ISO B5, Executive Labels c US Folio, A4, JIS B5ISO B5, Executive Postcard Bond paper Refer to the PlainWindows XP Operating system Requirement recommendedFree HDD space Windows Windows ServerFree HDD space MacintoshOperating system Requirements Recommended Mac OS XLinux Items RequirementsOperating system Network operating system Wireless securityNetwork environment Network protocolsLaser safety statement Ozone safetyRegulatory information Power saver China only RecyclingUnited States of America only FCC information to the userRadio frequency emissions Canadian radio interference regulations Federal communications commission FCCUnited states of america FCC statement for wireless LAN use Russia only Germany onlyReplacing the fitted plug for UK only Important warningTurkey only Green and Yellow EarthApprovals and Certifications EC CertificationDeclaration of conformity European countries Wireless guidance Regulatory compliance statementsEU countries Israel only China only Copyright REVAdvanced Advanced 181 Software installation Click Continue InstallationOpen the Applications folder Utilities Print Setup Utility Click Continue on the User Options PaneReinstallation for Macintosh Print Setup Utility Or Print & FaxInstalling the Smart Panel Installation for LinuxInstalling the Unified Linux Driver Double click cdroot Linux smartpanel install.shInstalling the Printer Settings Utility Double click cdroot Linux psu install.shReinstallation for Linux Click UninstallClick Next Click Finish Using a network- connected machine SyncThru Web Admin Service SyncThru Web ServiceSetIP Printing a network configuration report Wired network setupIPv4 configuration using SetIP Windows Setting IP addressIPv4 configuration using SetIP Macintosh Assigned by a network manager before proceedingPrinter’s name and IP address information Report IPv4 configuation using SetIP LinuxPreferences or Administrator Open /opt/Samsung/mfp/share/utilsInstalling driver over the network Address onProgram searches for the machine Setup.exe /s Silent installation ModeCommand- line Definition Description L0x0012Printer driver as a default Macintosh Opens PrintersPrinters and Faxes folder Linux Select HP Jetdirect Socket in ProtocolUnix Accept printername Enable printername Installing the Unix printer driver packageFollowing procedures Unpack the Unix printer driver packageUninstalling the printer driver package Setting up the printerIt will open the Uninstall Printer Wizard IPv6 configuration Activating IPv6From the control panel ID admin Password sec00000 From the SyncThru Web ServicePress Network TCP/IP IPv6 DHCPv6 Config SettingsUsing SyncThru Web Service Understanding your network type Wireless network setupWireless network name and network key Getting startedFrom the machine’s Introducing wireless set up methodsSet up method Connecting method Control panelSet up method Connecting method Description & Reference Other set up methodsFrom the computer Items to prepare Using the WPS buttonWireless OK WPS Setting Choosing your typeConnecting in PBC mode Machines with a display screenMachines without a display screen Canceling the connection process Re-connecting to a networkDisconnecting from a network Using the menu buttonAccess point via USB cable Setup using WindowsPress Network Wireless Wlan Settings Configure the wireless settings manually. Go to step Operation Mode Select Infrastructure WEPWi-Fi Direct Option Access point via WPS button without a USB cable connection FinishSelect Using the WPS button and click Next For models with a display screen, follow the steps belowAPress and hold Ad hoc via USB cable Software searches the wireless network Operation Mode Select ad hocFor the Dhcp method For the Static methodSetup using Macintosh Instructions in the windowConfigure the wireless settings manually. Go to step WEP For the Dhcp method For the Static methodCable between the computer and machine Setting the access point using the WPS buttonAccess point or wireless router Network-connected computer Click QuitSelect Using the WPS button and click Next Creating the ad hoc network in Macintosh Read the license agreement and click ContinueFrom the list Settings and click Next Software searches for wireless network devicesSignal is Printer Self Network Machine has searched appearsUsing a network cable Machine when configuring the wireless networkQuit IP setting using SetIP Program Windows Configuring the machine’s wireless networkPrinting a network configuration report Setup is right, click Apply Click Wireless WizardPassword network key and click Next Click NextSetting the Wi-Fi Direct for mobile printing Setting up Wi-Fi DirectTurning the Wi-Fi network on/off Click Wireless CustomEnable Wi-Fi Direct Wi-Fi Direct On/Off Select On to enableSelect Network Wireless Wi-Fi Direct from the control panel Enable or disable Wi-Fi Direct and set other optionsSetting up the mobile device Problems during setup or driver installationTroubleshooting Other problems Connecting Failure Invalid SecurityWireless network setup Samsung MobilePrint Supported Mobile OSSupported devices Special features Altitude adjustment Change the settings on each tab Click OK PreferencesIf Printing preferences Setting your machine as a default machine Click the Windows Start menuFor Windows 7, select Control Panel Devices and Printers Using advanced print features Printing to a file PRNCheck the Print to file box in the Print window Understanding special printer features Multiple Pages per SidePoster Printing Booklet Printinga Description Using advanced print features Creating a watermark Editing a watermarkDeleting a watermark Overlay a OverlayCreating a new Using a page overlay Overlay List boxClick Delete This option is not available when you use XPS driver Using the right-click menu Using Direct Printing Utility Windows onlyWhat is Direct Printing Utility? Customize the machine settings for your needsDeleting the stored job Using memory/hard drive featuresFrom the printer driver Private documentPrinting a document Changing printer settingsMacintosh printing Printing multiple pages on one sheetPrinting on both sides of the paper Printing from applications To abort the current job, click CancelLinux printing Print jobConfiguring Printer Properties Open the Unified Driver ConfiguratorPrinting files General tab Changing the machine settingsUnix printing Proceeding the print jobImage tab Printer-Specific Settings tabMargins tab Text tabUseful management tools Samsung AnyWeb Print How to use Easy Eco DriverUnderstanding Easy Capture Manager Accessing SyncThru Web Service Using SyncThru Web ServiceLogging into SyncThru Web Service SyncThru Web Service overviewMail notification setup Settings tabMaintenance tab Security tabSetting the system administrator’s information Using Samsung Easy Printer Manager Understanding Samsung Easy Printer ManagerPrinter List Device Settings Advanced settings user interface overviewAlert Settings Windows only Job AccountingIcon Mean Description Samsung Printer Status overviewMachine status Toner LevelUsing Samsung Printer Status TroubleshootingClose Smart Panel overview Using Smart PanelPrinter Setting Buy NowChanging Smart Panel ‘s settings Using the Linux Unified Driver Configurator Opening Unified Driver ConfiguratorPrinters configuration Classes tab Switches to Printers configurationPrinters tab Stop/Start Stops/starts the machinePorts configuration Switches to Ports configurationTroubleshooting Paper feeding problems Power and cable connecting problems Printing problems PrintPrint job is extremely Machine selects printPaper source Slow Half the page is blankPages print, but they are Text is wrongGarbled, or incomplete BlankPrinting problems Top half of the paper is Printing quality problemsCondition Suggested Solutions Light or faded print Printed lighter than the restDropouts ConditionToner specks White SpotsCondition Suggested Solutions Vertical lines Black backgroundToner smear Background scatter Characters or picturesCurl or wave Condition Suggested Solutions Wrinkles or creases Back of printouts are dirtySolid color or black pages Condition Suggested Solutions Loose toner Character voidsHorizontal stripes Repetitively appears on a few Condition Suggested Solutions CurlAn unknown image SheetsOperating system problems Common Windows problemsCommon Macintosh problems Condition Suggested solutionsPrint incorrectly Common Linux problems Common PostScript problems Contact Samsung worldwide Country/Region Customer Care Center Web SiteGreece NEW Zealand Ukraine AppleTalk Access point802.11 802.11b/g/nCollation DefaultCoverage Control PanelDuplex Dot Matrix PrinterDuty Cycle Ethernet EtherTalkEmulation Fuser UnitHalftone GatewayGrayscale IeeeITU-T No chart IPMMAC address ModemNetWare OriginalsPrinter Driver ResolutionPostScript Print MediaSubnet Mask Toner CartridgeUNC Path WatermarkWPA-PSK Driver reinstallation for USB cable connected IndexUp printing Print resolution set Problems PIN wireless network Toner cartridge
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ML2165WXAA specifications

Samsung has made a significant impact in the world of printing solutions with its diverse range of printer models, among which the Samsung ML-2165W, SLM-3870FW, ML-2165WXAA, and SCX-4729FD stand out. Each model offers a unique set of features, technologies, and characteristics tailored to meet different printing needs.

The Samsung ML-2165W is a compact monochrome laser printer designed for home and small office use. One of its main features is wireless connectivity, allowing users to print from various devices such as smartphones, tablets, and laptops without needing to be physically connected to the printer. With a print speed of up to 21 pages per minute (ppm) and a print resolution of 1200 x 1200 dpi, it delivers sharp text and graphics. Its energy-saving feature, Easy Eco Driver, helps reduce toner usage and energy consumption, making it a cost-effective option for users.

The Samsung SLM-3870FW is a multifunctional printer that combines printing, scanning, copying, and faxing capabilities. This versatile device is equipped with a robust feature set that includes automatic duplex printing, enhancing efficiency by reducing paper usage. With a print speed of 26 ppm and a first page out time of approximately 8.5 seconds, it's designed for quick performance. The SLM-3870FW also supports NFC (Near Field Communication) technology, enabling users to print directly from their mobile devices with a simple tap.

The Samsung ML-2165WXAA is similar to the ML-2165W but comes with additional features that enhance its usability and efficiency. It is designed for users who appreciate high-performance printing in a compact form factor. With its impressive print quality and mobile printing options, including support for Google Cloud Print, it caters to a wide range of printing demands. The printer's compact design makes it easy to fit in tight spaces, making it an ideal choice for small offices or home environments.

Lastly, the Samsung SCX-4729FD is a multifunction printer that focuses on larger workgroup needs, offering advanced features like a larger paper capacity and fast printing speeds of up to 29 ppm. It supports printing, copying, scanning, and faxing, making it a comprehensive solution for busy offices. The device is equipped with a 4-line LCD display for easy navigation, and its security features ensure that sensitive documents remain protected. With a focus on productivity and efficiency, the SCX-4729FD proves to be a valuable asset in any office setup.

Together, these Samsung printers illustrate the company’s commitment to innovation, quality, and user-friendly design, catering to various printing needs, from home offices to more demanding work environments.