Appendices87
Appendix E: Troubleshooting, continued
Reset Name |
| When to Use |
| How to Use | Resulting Action | |||
VUDU |
| You have forgotten |
| Using a computer, go to | Reset your account password | |||
Reset VUDU |
| your account pass- |
| www.VUDU.com. | from the VUDU website (requires | |||
Account Pass- |
| word. |
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| access to | |
word |
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VUDU |
| You have forgotten |
| Call VUDU Customer Care at | VUDU Customer Care will reset | |||
Reset Parental |
| your pass code. |
| your pass code. | ||||
Controls Pass |
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Code |
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General TV Operation |
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1. | The TV remote control does not work. |
| • Check that the batteries are fresh and installed correctly. | |||||
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| • Check that the control mode on the remote is set to TV. | ||
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| • | Be no more than 20 feet from the TV when using the remote control. | |
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| • Program the remote control to operate the TV or other device. | ||
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| • Reset the remote control. See “Resetting the Remote Control,” | ||
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2. | When I try to use the remote control, the POWER | Replace the batteries. |
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| key blinks five times. |
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3. | TV does not respond to the remote control or | • | Unplug the AC power cord for 10 seconds. | |||||
| to | • | Press and hold the POWER button on the control panel to | |||||
| on or off. |
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| perform system reset. |
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4. | When a device is selected from the Input |
| • Make sure the selected device is turned on. | |||||
| Selection menu, the screen is blue or black (no | • Begin play of the device. |
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| signal source). |
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5. | You have forgotten your Lock menu pass code. | See “Bypassing the Parental Lock”, Appendix B. | ||||||
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6. | Rating restrictions are not working. |
| Open the Lock > Parental menu and: | |||||
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| • Verify that the ratings locks are active. | ||
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| • Check the Lock Time/Unlock Time to check if rating restric- | ||
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| tions are disabled. |
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| • Rating restrictions apply only to content on the ANT input. | ||
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7. |
| Normal TV operation. |
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| change a function. |
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8. | A warning message appeared on screen | • | Internal TV temperature has exceeded proper levels. Cool | |||||
| stating, “TV will shut down in a few seconds. |
| the room. |
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| Please check if the air flow is blocked.” |
| • | The TV has overheated. Clear blocked air vents and ensure | ||||
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| at least four inches of clearance on all sides of the TV. | |
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9. | I have turned on CEC for my HDMI devices but | • First turn off the TV’s HDMI control for the specific device. | ||||||
| control is erratic and I wish to disable it. |
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| Open the Inputs > HDMI Control menu, select the device, | ||||
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| select Off. |
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| • | Disable CEC on the device itself. See the device’s instruc- | |
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| • | If the problem persists, do the following: | |
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| 1. Disconnect the device from the TV. | |
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| 2. Open the Inputs > Name menu and select Delete for | |
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| the device. |
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| 3. Reconnect the device to the TV and Auto Input Sensing | |
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| will recognize the device with CEC disabled. | |
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For assistance call 1(800)