DVD Troubleshooting
Check the following troubleshooting chart for the possible cause of a problem before contacting service.
Problem | Possible Cause | Solution |
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No power. | The power cord is disconnected. | Plug the power cord into the wall power |
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| outlet securely. | REFERENCE |
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The power is on, but the | No disc is inserted. | HDTV Receiver appears on the TV screen. | |
Insert a disc. (Check that the DVD or, |
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DVD/HDTV Receiver |
| audio CD indicator in the display |
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does not work. |
| window lights.) |
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No picture. | The TV is not set to receive DVD signal | Select the appropriate video input source |
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| output. | on the TV so the picture from the DVD/ |
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| The video cable is not connected | Connect the video cable securely. |
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| securely. |
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| The connected TV power is turned off. | Turn on the TV. |
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No sound. | The equipment connected with the | Select the correct input source on the |
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| audio cable is not set to receive DVD | audio receiver so you can listen to the |
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| signal output. | sound from the DVD/HDTV Receiver. |
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| The audio cables are not connected | Connect the audio cable securely. |
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| securely. |
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| The power of the equipment connected | Turn on the equipment connected with |
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| with the audio cable is turned off. | the audio cable. |
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| The Digital Audio Output is set to the | Set the Digital Audio Output to the correct |
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| wrong position. | position, then turn on the DVD/HDTV |
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| Receiver again by pressing POWER. |
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The playback picture is | The disc is dirty. | Clean the disc. |
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poor. |
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The DVD/HDTV | No disc is inserted. | Insert a disc. (Check that the DVD, or |
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Receiver does not start |
| audio CD indicator in the DVD display |
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playback. |
| lights.) |
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| An unplayable disc is inserted. | Insert a playable disc. (Check the disc |
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| type, color system, and Regional Code.) |
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| The disc is placed upside down. | Place the disc with the playback side |
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| down. |
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| The disc is not placed within the guide. | Place the disc on the disc tray correctly |
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| inside the guide. |
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| The disc is dirty. | Clean the disc. |
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| A Lock Rating level is set. | Cancel the Rating function or change |
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| the rating level. |
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