RuncoCare Claim Procedure
In the event of a product defect, please follow the warranty claim procedure provided below:
1.The Customer is required to contact a Runco dealer or Runco Technical Support via email at support@runco.com or via phone at (toll free)
2.Be prepared to provide the date of purchase, the place of purchase, serial number, product model number, description of the problem and troubleshooting steps already attempted.
3.Runco Technical Support staff will attempt to correct any minor issues that may be causing the problem. If Runco is unable to fix the problem to the customer’s satisfaction, Runco will issue a Return Material Authorization (RMA) if it is determined that the claim was made within the coverage period of the Standard Limited Warranty.
4.The customer will need to return the defective product to the Runco repair depot location specified by the Runco technical support representative. The customer will need to properly package the defective product, consisting of the product only, and not include any accessories (e.g., cables, remotes, carrying cases, lens, lens cap and other peripherals) and return it to the Runco repair depot specified by the technical support representative. It is the customer’s responsibility to properly package the hardware, include all appropriate materials, and return it to the location specified by the Runco technical support department. The customer will need to address and resolve any shipping damage claims directly with the shipping company.
5.The customer is responsible for providing a suitable box to ship the defective product to an authorized Runco repair depot. Boxes may be purchased from a Runco technical support representative.
6.The customer is responsible for paying freight charges to ship the defective product to an authorized Runco repair depot.
7.Runco will pay freight charges to return the repaired/replacement product to the customer from the Runco repair depot.
8.Once an RMA has been created, the customer may contact serviceorders@runco.com for followup questions or confirmation status of the claim process.
Warranty Exclusions
This RuncoCare Standard Limited Warranty does not include or is limited by the following:
1.Products not purchased from an authorized Runco dealer
2.Rental costs incurred by the customer in the event of product defect or failure
3.Any product with a defaced, modified, or removed serial number
4.Damage, deterioration, or malfunction resulting from:
a Accident, abuse, misuse, neglect, improper ventilation, fire, water, disaster, lightning, or other acts of nature, smoke exposure (cigarette or otherwise), unauthorized product modification (including use of an unauthorized mount), or failure to follow instructions supplied with the product
b Repair or attempted repair by anyone not authorized by Runco c Any damage to the product due to shipment
d Removal or installation of the product
e Causes external to the product, such as electric power fluctuations or failure f Use of supplies or parts not meeting Runco’s specifications
g Normal wear and tear
h Expected lamp degradation and normal decrease in lamp output over a period of time or as the lamp is consumed i Customer caused defects, including but not limited to, scratched/defaced/altered plastics
iv