Krell Industries DVD Player manual Return Authorization Procedure

Return Authorization

Procedure

HOW TO EXPEDITE	If you believe there is a problem with your component, please con-
SERVICE	tact your dealer, distributor, or the Krell factory to discuss the problem
	before you return the component for repair. To expedite service, you
	may wish to complete and e-mail the Service Request Form in the
	Service section of our website at:
		http://www.krellonline.com
	To contact the Krell Service Department:
	TEL	203-799-9954
		Monday-Friday, 9:00 AM to 5:00 PM EST
	FAX	203-799-9796
	E-MAIL	service@krellonline.com
	WEB SITE	http://www.krellonline.com
HOW TO RETURN	To return a product to Krell, please follow this procedure so that we
A PRODUCT	may serve you better:
	1. Obtain a Return Authorization Number (R/A number) and ship-
	ping address from the Krell Service Department.
	2. Insure and accept all liability for loss or damage to the product
	during shipment to the Krell factory and ensure all freight (ship-
	ping) charges are prepaid.
	The product may also be hand delivered if arrangements with the
	Service Department have been made in advance. Proof of purchase
	will be required for warranty validation at the time of hand delivery.
IMPORTANT	Use the original packaging to ensure the safe transit of the product to
	the factory, dealer, or distributor. Krell may, at its discretion, return a
	product in new packaging and bill the owner for such packaging if the
	product received by Krell was boxed in nonstandard packaging or if
	the original packaging was so damaged that it was unusable. If Krell
	determines that new packaging is required, the owner will be notified
	before the product is returned.
HOW TO PURCHASE	To purchase additional packaging, please contact your authorized
ADDITIONAL PACKING	Krell dealer, distributor, or the Krell Service Department for assis-
	tance.
SERIAL NUMBER	Your Showcase DVD product serial number is:

56 Krell Showcase DVD