
Return Authorization
Procedure
HOW TO EXPEDITE | If you believe there is a problem with your component, please con- | ||
SERVICE | tact your dealer, distributor, or the Krell factory to discuss the problem | ||
| before you return the component for repair. To expedite service, you | ||
| may wish to complete and | ||
| Service section of our website at: | ||
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| http://www.krellonline.com | |
| To contact the Krell Service Department: | ||
| TEL |
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| FAX |
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| service@krellonline.com | ||
| WEB SITE | http://www.krellonline.com | |
HOW TO RETURN | To return a product to Krell, please follow this procedure so that we | ||
A PRODUCT | may serve you better: | ||
| 1. Obtain a Return Authorization Number (R/A number) and ship- | ||
| ping address from the Krell Service Department. | ||
| 2. Insure and accept all liability for loss or damage to the product | ||
| during shipment to the Krell factory and ensure all freight (ship- | ||
| ping) charges are prepaid. | ||
| The product may also be hand delivered if arrangements with the | ||
| Service Department have been made in advance. Proof of purchase | ||
| will be required for warranty validation at the time of hand delivery. | ||
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IMPORTANT | Use the original packaging to ensure the safe transit of the product to | ||
| the factory, dealer, or distributor. Krell may, at its discretion, return a | ||
| product in new packaging and bill the owner for such packaging if the | ||
| product received by Krell was boxed in nonstandard packaging or if | ||
| the original packaging was so damaged that it was unusable. If Krell | ||
| determines that new packaging is required, the owner will be notified | ||
| before the product is returned. | ||
HOW TO PURCHASE | To purchase additional packaging, please contact your authorized | ||
ADDITIONAL PACKING | Krell dealer, distributor, or the Krell Service Department for assis- | ||
| tance. |
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SERIAL NUMBER | Your Showcase DVD product serial number is: |
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56 | Krell Showcase DVD |