Tandberg Data VXA-320 (VXA-3) manual LED 4 is Flashing Orange

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CHAPTER 4 TROUBLESHOOTING

On power-up, observe the tape drive’s LED code sequence. If the LEDs do not illuminate, check the power supply and power cable connection. If the tape drive is installed internally in a server, try connecting a different power cable to the tape drive.

If power to the tape drive was interrupted when you originally attempted to load a cartridge, the tape drive detects the tape when its power is restored and then rewinds the tape. If this is the case, press the eject button, remove the cartridge, and begin the session again.

6.Push the cartridge straight into the tape drive. If the cartridge is inserted or pushed at an angle, you will feel resistance and will not be able to load the cartridge.

7.Check to see if all four LEDs are flashing (LED 1 is green, LED 2 is amber, LED 3 is orange, LED 4 is green), indicating that the tape drive is in Boot Block Mode.

If a firmware upgrade was interrupted or did not complete successfully, the tape drive powers on in Boot Block Mode. Reload the firmware as described in “Upgrading Firmware” on page 36. The tape drive will not accept a cartridge until the firmware is successfully reloaded.

LED 4 IS FLASHING ORANGE

If LED 4 is flashing orange, the tape drive is over temperature and must cool down before operations can continue. Do the following:

1.Wait for the tape drive to cool.

When the tape drive cools down, LED 4 turns off. Do not attempt to load a cartridge or perform any operations during this time. If there is a tape loaded in the tape drive, press the eject button to unload the tape and move it to a cooler environment.

2.If necessary, power cycle the tape drive.

If the tape drive does not cool down on its own, power down the tape drive. Wait a few minutes, then turn the tape drive back on. If LED 4 is still orange after power-up, the tape drive may be in an environment that is too hot.

If the tape drive is an internal model, check that the ventilation fan on the back of the tape drive is not obstructed and that the tape drive is not located near devices that are emitting excessive heat.

If the tape drive is an external model, check that the ambient temperature is within the specifications noted in Table 7-16 on page 58. If the temperature is within the specifications, the enclosure’s fan may not be working properly and you should return the tape drive for service (see page 35).

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PRODUCT MANUAL

433689-01

 

 

 

 

 

 

 

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Contents Product Manual VXA-320 VXA-3 Tape Drive433689-01 III To order supplies and accessories To return equipment for service RMA RequestTo obtain general information To obtain technical supportHOW to USE this Manual First-time installationOperation, troubleshooting, maintenance, and service Specifications, standards, and termsVXA-320 Publications Standards PublicationsRelated Publications Conventions Used in this ManualContents Service and Maintenance Glossary Index 433689-01 Figures Xii 21Shipping carton weights and dimensions 1Service Notification error recovery procedures1LED states Xiv Tape Drive Models and Interfaces FeaturesData storage Components Front Panel ComponentsBack Panel Components Internal Tape Drive Scsi ID Jumper Block Scsi model only Used to set the Scsi IDBack Panel Components External Tape Drive 5External tape drive back-panel componentsTape Drive Labels 6Top-panel label Scsi tape drive433689-01 Installing the Tape Drive InstallationUnpacking the Tape Drive Installing the Internal Scsi Tape Drive Before You BeginSet the Scsi ID and connect the Scsi cable Tape drive2SCSI ID settings Pin 433689-01 5Screw mounting configurations internal model Side mountingInstalling the External Scsi Tape Drive 6External Scsi tape drive back-panel componentsInstall the Tape Drive 7Terminating the Scsi bus external model Checking the Installation Integrating the Tape Drive Application instructs you to do soOperation 1Internal tape drive front-panel componentsService Notification Monitoring the LedsFormat recoverye Off Boot Block ModegBroken tape Flashing Off Green Tape pathfUsing Vxatape Cartridges Setting the WRITE-PROTECT SwitchLoading a Cartridge Unloading a CartridgeDetermining When to Clean the Tape Drive Cleaning the Tape DriveStoring the Cartridges Resetting the Tape Drive Using a Cleaning CartridgeOther cleaning methods may void the tape drive’s warranty LED 2 flashes green and amberResolving Problems TroubleshootingTape Drive will not Accept a Cartridge LED 4 is Flashing Orange Tape Drive will not Eject a Cartridge Service Notification LED Code Appears Suggested Recovery ProcedureBackup Application is Reporting AN Error Failure to communicate with the tape driveBackup Application configuration issues Failure by the tape drive to write or read dataTroubleshooting with Vxatool Updating Firmware Capturing a Diagnostic LOGGetting Started Important First Step Performing a WRITE/READ TestVXA-320 Tape Drive Information Gathering Troubleshooting Information for Technical SupportScsi BUS Information Tape Drive Diagnostic Information Backup Application InformationOperating System Information 433689-01 Returning the Tape Drive for Service Service and MaintenanceSite atvprovides more information Obtaining a Diagnostic Listing Upgrading FirmwareCommunication Interface Command Protocol Communication Interface Versus Command ProtocolScsi BUS Phases Scsi Communication InterfaceScsi Message System Message Hex DescriptionScsi Interface Requirements Specification Requirement Terminator powerScsi Cable Requirements Internal Tape DriveScsi Connector Requirements +ATN+ACK +MSGConnector type Scsi Terminator RequirementsExternal Tape Drive Maximum length a Meters 39 feet bScsi Command Protocol Command SETReceive Status Bytes Status byte Hex DescriptionSense Keys Sense key Hex DescriptionDrive during Command or Data Out phase Data cartridge. The write operation is not performedBlank tape during a read, space, or locate operation Aborted433689-01 Specifications Data CapacitiesRead and Write Specifications Performance SpecificationsData Transfer Rates Reliability Specifications Tape Speed and Access TimeSize and Weight Specification Internal Tape Drive External Tape DrivePower Connector Pin Assignments Power SpecificationsPin Assignment Power Consumption Power +5 Volts +12 VoltsPower Consumption Power average DC VoltagesPower Supply Acoustic NoiseInternal Tape Drive Operating Temperature and Humidity Environmental SpecificationsEnvironmental Conditions for the Tape Drive Point Temperatures Humidity External Tape Drive Operating Temperature and Humidity Shock Specifications Air Flow/Cooling RequirementsParticulate Contamination Limits Particle Size Number of ParticlesVibration Specifications SpecificationVibration applied during shipping in original packaging Swept sine applied during non-operationcand operatingdPackaging and Shipping Specifications Carton Weight Dimensions Single PackShipping Cartons Multipack 10 Internal Tape DrivesSafety and Regulatory Compliance TUV Product ServicePackaging Materials Underwriters LaboratoryUnited States FCC Declaration of Conformity Canadian VerificationEuropean Community JapanAustralia and NEW Zealand TaiwanGlossary 433689-01 Glossary 433689-01 Glossary 433689-01 Index FCC52 to 56 to Scsi ID 56 to Index Product Manual

VXA-320 (VXA-3) specifications

Tandberg Data VXA-320 (VXA-3) is a sophisticated backup solution designed for businesses seeking reliable data storage and backup capabilities. It is part of the renowned VXA series, heralded for its innovative approach to data archiving and its robust performance in diverse operating environments.

One of the standout features of the VXA-320 is its impressive data transfer rate, which reaches up to 36 GB per hour. This capability significantly enhances backup speed, making it a suitable choice for organizations with extensive data storage needs. The device supports a native capacity of 160 GB per cartridge, which can be expanded to 320 GB when data is compressed. This dual-layer cartridge system ensures that users can efficiently manage large volumes of data without constantly needing to interchange tapes.

The VXA-320 employs the unique VXA tape format, characterized by its advanced error correction and data integrity features. This format minimizes data loss risks and ensures reliable restoration of information. Additionally, the VXA-3 incorporates a one-inch data path, allowing it to handle higher track counts and thereby achieve better storage density. This design improves the efficiency of data retrieval and archiving processes.

Another significant aspect of the VXA-320 is its compatibility with a myriad of operating systems and backup applications, making it a versatile addition to various IT infrastructures. Businesses can integrate the VXA-3 into existing systems without the need for extensive reconfiguration. This flexibility enhances its appeal to organizations looking for a straightforward backup solution.

The device also includes an intelligent tape management system that tracks the status of backup jobs and the usage of tapes. This feature facilitates easier management of the backup process and ensures users remain informed about the condition of their storage media.

Tandberg Data offers extensive support documentation and tools that facilitate straightforward operation of the VXA-320. Combined with reliable performance and innovative storage technologies, the VXA-320 (VXA-3) stands out as a robust solution for data protection needs. Overall, it represents an effective investment for businesses seeking dependable data backup and archiving solutions.
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