Tandberg Data VXA-320 (VXA-3) Service Notification LED Code Appears, Suggested Recovery Procedure

Page 42

CHAPTER 4 TROUBLESHOOTING

Check that the SCSI controller and the most recent drivers available for it are installed according to the manufacturer’s instructions.

Check that the SCSI controller is fully seated in its slot. You can also try

2.Make sure the tape drive is installed properly on the bus, described in Chapter 2. In particular, check the following:

Is the tape drive set to a unique SCSI ID?

Is a terminator installed at the physical end of the SCSI bus? Try another terminator.

Is there a broken cable or defective connector? Try another, known-good cable.

Is the cable correctly oriented and firmly seated on the tape drive connector?

3.Check that the tape drive is powered-on and that its LEDs are not indicating an error state. See Table 3-1 on page 20 for a complete list of LED states.

4.Reboot your system.

5.Try using VXATool to communicate with the tape drive. Before running VXATool, stop all services for your backup application. If VXATool can detect and communicate with the tape drive, but your backup application cannot, contact the application provider for software support.

6.Verify that the tape drive is supported by your operating system and backup application. Refer to “Integrating the Tape Drive” on page 18 for details on how to confirm this information.

ASERVICE NOTIFICATION LED CODE APPEARS

If one of the Service Notification LED codes appears (see Table 3-1 on page 20), refer to Table 4-1for error recovery procedures.

Table 4-1Service Notification error recovery procedures

Service Notification

Suggested Recovery Procedure

 

 

Cleaning Required

Clean the tape drive. See page 23 for cleaning instructions; LED 2 flashes amber

 

when the tape drive needs to be cleaned. Use only an Tandberg Data approved

 

VXAtape Cleaning Cartridge.

 

 

Cleaning Tape used

Discard the cartridge and use a new cleaning cartridge. Do not rewind and reuse

up

the material in a cleaning cartridge. Reuse may redistribute contaminants

 

previously removed from the tape path.

 

 

28

 

PRODUCT MANUAL

433689-01

 

 

 

 

 

 

 

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Contents Product Manual VXA-320 VXA-3 Tape Drive433689-01 III To obtain general information To order supplies and accessoriesTo return equipment for service RMA Request To obtain technical supportOperation, troubleshooting, maintenance, and service HOW to USE this ManualFirst-time installation Specifications, standards, and termsRelated Publications VXA-320 PublicationsStandards Publications Conventions Used in this ManualContents Service and Maintenance Glossary Index 433689-01 Figures Xii 1Service Notification error recovery procedures 21Shipping carton weights and dimensions1LED states Xiv Features Tape Drive Models and InterfacesData storage Components Front Panel ComponentsBack Panel Components Internal Tape Drive Scsi ID Jumper Block Scsi model only Used to set the Scsi IDBack Panel Components External Tape Drive 5External tape drive back-panel componentsTape Drive Labels 6Top-panel label Scsi tape drive433689-01 Installation Installing the Tape DriveUnpacking the Tape Drive Installing the Internal Scsi Tape Drive Before You BeginSet the Scsi ID and connect the Scsi cable Tape drive2SCSI ID settings Pin 433689-01 5Screw mounting configurations internal model Side mountingInstalling the External Scsi Tape Drive 6External Scsi tape drive back-panel componentsInstall the Tape Drive 7Terminating the Scsi bus external model Checking the Installation Integrating the Tape Drive Application instructs you to do soOperation 1Internal tape drive front-panel componentsService Notification Monitoring the LedsBroken tape Flashing Off Green Format recoverye OffBoot Block Modeg Tape pathfLoading a Cartridge Using Vxatape CartridgesSetting the WRITE-PROTECT Switch Unloading a CartridgeCleaning the Tape Drive Determining When to Clean the Tape DriveStoring the Cartridges Other cleaning methods may void the tape drive’s warranty Resetting the Tape DriveUsing a Cleaning Cartridge LED 2 flashes green and amberTroubleshooting Resolving ProblemsTape Drive will not Accept a Cartridge LED 4 is Flashing Orange Tape Drive will not Eject a Cartridge Service Notification LED Code Appears Suggested Recovery ProcedureBackup Application is Reporting AN Error Failure to communicate with the tape driveBackup Application configuration issues Failure by the tape drive to write or read dataGetting Started Important First Step Troubleshooting with VxatoolUpdating Firmware Capturing a Diagnostic LOG Performing a WRITE/READ TestGathering Troubleshooting Information for Technical Support VXA-320 Tape Drive InformationScsi BUS Information Backup Application Information Tape Drive Diagnostic InformationOperating System Information 433689-01 Service and Maintenance Returning the Tape Drive for ServiceSite atvprovides more information Obtaining a Diagnostic Listing Upgrading FirmwareCommunication Interface Command Protocol Communication Interface Versus Command ProtocolScsi BUS Phases Scsi Communication InterfaceScsi Message System Message Hex DescriptionScsi Interface Requirements Scsi Cable Requirements Specification RequirementTerminator power Internal Tape Drive+ACK Scsi Connector Requirements+ATN +MSGExternal Tape Drive Connector typeScsi Terminator Requirements Maximum length a Meters 39 feet bScsi Command Protocol Command SETReceive Sense Keys Status BytesStatus byte Hex Description Sense key Hex DescriptionBlank tape during a read, space, or locate operation Drive during Command or Data Out phaseData cartridge. The write operation is not performed Aborted433689-01 Specifications Data CapacitiesPerformance Specifications Read and Write SpecificationsData Transfer Rates Reliability Specifications Tape Speed and Access TimeSize and Weight Specification Internal Tape Drive External Tape DrivePower Specifications Power Connector Pin AssignmentsPin Assignment Power Consumption Power average Power ConsumptionPower +5 Volts +12 Volts DC VoltagesPower Supply Acoustic NoiseEnvironmental Specifications Internal Tape Drive Operating Temperature and HumidityEnvironmental Conditions for the Tape Drive Point Temperatures Humidity External Tape Drive Operating Temperature and Humidity Particulate Contamination Limits Shock SpecificationsAir Flow/Cooling Requirements Particle Size Number of ParticlesVibration applied during shipping in original packaging Vibration SpecificationsSpecification Swept sine applied during non-operationcand operatingdShipping Cartons Packaging and Shipping SpecificationsCarton Weight Dimensions Single Pack Multipack 10 Internal Tape DrivesPackaging Materials Safety and Regulatory ComplianceTUV Product Service Underwriters LaboratoryUnited States FCC Declaration of Conformity Canadian VerificationAustralia and NEW Zealand European CommunityJapan TaiwanGlossary 433689-01 Glossary 433689-01 Glossary 433689-01 Index FCC52 to 56 to Scsi ID 56 to Index Product Manual

VXA-320 (VXA-3) specifications

Tandberg Data VXA-320 (VXA-3) is a sophisticated backup solution designed for businesses seeking reliable data storage and backup capabilities. It is part of the renowned VXA series, heralded for its innovative approach to data archiving and its robust performance in diverse operating environments.

One of the standout features of the VXA-320 is its impressive data transfer rate, which reaches up to 36 GB per hour. This capability significantly enhances backup speed, making it a suitable choice for organizations with extensive data storage needs. The device supports a native capacity of 160 GB per cartridge, which can be expanded to 320 GB when data is compressed. This dual-layer cartridge system ensures that users can efficiently manage large volumes of data without constantly needing to interchange tapes.

The VXA-320 employs the unique VXA tape format, characterized by its advanced error correction and data integrity features. This format minimizes data loss risks and ensures reliable restoration of information. Additionally, the VXA-3 incorporates a one-inch data path, allowing it to handle higher track counts and thereby achieve better storage density. This design improves the efficiency of data retrieval and archiving processes.

Another significant aspect of the VXA-320 is its compatibility with a myriad of operating systems and backup applications, making it a versatile addition to various IT infrastructures. Businesses can integrate the VXA-3 into existing systems without the need for extensive reconfiguration. This flexibility enhances its appeal to organizations looking for a straightforward backup solution.

The device also includes an intelligent tape management system that tracks the status of backup jobs and the usage of tapes. This feature facilitates easier management of the backup process and ensures users remain informed about the condition of their storage media.

Tandberg Data offers extensive support documentation and tools that facilitate straightforward operation of the VXA-320. Combined with reliable performance and innovative storage technologies, the VXA-320 (VXA-3) stands out as a robust solution for data protection needs. Overall, it represents an effective investment for businesses seeking dependable data backup and archiving solutions.
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