Tandberg Data VXA-320 (VXA-3) manual Service and Maintenance, Returning the Tape Drive for Service

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RETURNING THE TAPE DRIVE FOR SERVICE

5

SERVICE AND MAINTENANCE

This chapter provides information about service and maintenance for the tape drive, including:

Returning the tape drive for service

Upgrading firmware

Obtaining a diagnostic listing

RETURNING THE TAPE DRIVE FOR SERVICE

If you need to return the tape drive to the factory for service, follow these steps:

1.Before returning a tape drive for service, contact Tandberg Data Service (see page iv) or your Tandberg Data authorized service provider for return authorization and shipping instructions. If your service provider instructs you to return the tape drive directly to Tandberg Data, contact Tandberg Data Service to obtain a Return Materials Authorization (RMA) number and the shipping address.

2.Remove and keep all cartridges, cables, and terminators.

Caution

If a cartridge is stuck in the tape drive, do not attempt to manually extract it.You

 

could damage the cartridge or tape drive. An FAQ (#282) at Tandberg Data’s web

 

site atvprovides more information.

 

If necessary, contact Tandberg Data Technical Support for assistance.

 

 

 

 

3.When repacking and shipping a tape drive, use the original shipping carton and packing materials (or replacement packaging obtained from Tandberg Data) to avoid damaging the tape drive. The shipping and packaging materials are not intended for shipping items other than VXA-320 tape drives.

Caution Tandberg Data is not responsible for shipping damage caused by an improperly packaged tape drive.

To avoid damaging the tape drive and voiding your warranty, use the original shipping materials (or replacement materials from your vendor).

OCTOBER 2006

VXA-320 TAPE DRIVE

 

 

 

 

 

 

 

 

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Contents VXA-320 VXA-3 Tape Drive Product Manual433689-01 III To return equipment for service RMA Request To order supplies and accessoriesTo obtain general information To obtain technical supportFirst-time installation HOW to USE this ManualOperation, troubleshooting, maintenance, and service Specifications, standards, and termsStandards Publications VXA-320 PublicationsRelated Publications Conventions Used in this ManualContents Service and Maintenance Glossary Index 433689-01 Figures Xii 21Shipping carton weights and dimensions 1Service Notification error recovery procedures1LED states Xiv Tape Drive Models and Interfaces FeaturesData storage Front Panel Components ComponentsScsi ID Jumper Block Scsi model only Used to set the Scsi ID Back Panel Components Internal Tape Drive5External tape drive back-panel components Back Panel Components External Tape Drive6Top-panel label Scsi tape drive Tape Drive Labels433689-01 Installing the Tape Drive InstallationUnpacking the Tape Drive Before You Begin Installing the Internal Scsi Tape DriveTape drive Set the Scsi ID and connect the Scsi cable2SCSI ID settings Pin 433689-01 Side mounting 5Screw mounting configurations internal model6External Scsi tape drive back-panel components Installing the External Scsi Tape DriveInstall the Tape Drive 7Terminating the Scsi bus external model Checking the Installation Application instructs you to do so Integrating the Tape Drive1Internal tape drive front-panel components OperationMonitoring the Leds Service NotificationBoot Block Modeg Format recoverye OffBroken tape Flashing Off Green Tape pathfSetting the WRITE-PROTECT Switch Using Vxatape CartridgesLoading a Cartridge Unloading a CartridgeDetermining When to Clean the Tape Drive Cleaning the Tape DriveStoring the Cartridges Using a Cleaning Cartridge Resetting the Tape DriveOther cleaning methods may void the tape drive’s warranty LED 2 flashes green and amberResolving Problems TroubleshootingTape Drive will not Accept a Cartridge LED 4 is Flashing Orange Tape Drive will not Eject a Cartridge Suggested Recovery Procedure Service Notification LED Code AppearsFailure to communicate with the tape drive Backup Application is Reporting AN ErrorFailure by the tape drive to write or read data Backup Application configuration issuesUpdating Firmware Capturing a Diagnostic LOG Troubleshooting with VxatoolGetting Started Important First Step Performing a WRITE/READ TestVXA-320 Tape Drive Information Gathering Troubleshooting Information for Technical SupportScsi BUS Information Tape Drive Diagnostic Information Backup Application InformationOperating System Information 433689-01 Returning the Tape Drive for Service Service and MaintenanceSite atvprovides more information Upgrading Firmware Obtaining a Diagnostic ListingCommunication Interface Versus Command Protocol Communication Interface Command ProtocolScsi Communication Interface Scsi BUS PhasesMessage Hex Description Scsi Message SystemScsi Interface Requirements Terminator power Specification RequirementScsi Cable Requirements Internal Tape Drive+ATN Scsi Connector Requirements+ACK +MSGScsi Terminator Requirements Connector typeExternal Tape Drive Maximum length a Meters 39 feet bCommand SET Scsi Command ProtocolReceive Status byte Hex Description Status BytesSense Keys Sense key Hex DescriptionData cartridge. The write operation is not performed Drive during Command or Data Out phaseBlank tape during a read, space, or locate operation Aborted433689-01 Data Capacities SpecificationsRead and Write Specifications Performance SpecificationsData Transfer Rates Tape Speed and Access Time Reliability SpecificationsSpecification Internal Tape Drive External Tape Drive Size and WeightPower Connector Pin Assignments Power SpecificationsPin Assignment Power +5 Volts +12 Volts Power ConsumptionPower Consumption Power average DC VoltagesAcoustic Noise Power SupplyInternal Tape Drive Operating Temperature and Humidity Environmental SpecificationsEnvironmental Conditions for the Tape Drive Point Temperatures Humidity External Tape Drive Operating Temperature and Humidity Air Flow/Cooling Requirements Shock SpecificationsParticulate Contamination Limits Particle Size Number of ParticlesSpecification Vibration SpecificationsVibration applied during shipping in original packaging Swept sine applied during non-operationcand operatingdCarton Weight Dimensions Single Pack Packaging and Shipping SpecificationsShipping Cartons Multipack 10 Internal Tape DrivesTUV Product Service Safety and Regulatory CompliancePackaging Materials Underwriters LaboratoryCanadian Verification United States FCC Declaration of ConformityJapan European CommunityAustralia and NEW Zealand TaiwanGlossary 433689-01 Glossary 433689-01 Glossary 433689-01 FCC Index52 to 56 to Scsi ID 56 to Index Product Manual

VXA-320 (VXA-3) specifications

Tandberg Data VXA-320 (VXA-3) is a sophisticated backup solution designed for businesses seeking reliable data storage and backup capabilities. It is part of the renowned VXA series, heralded for its innovative approach to data archiving and its robust performance in diverse operating environments.

One of the standout features of the VXA-320 is its impressive data transfer rate, which reaches up to 36 GB per hour. This capability significantly enhances backup speed, making it a suitable choice for organizations with extensive data storage needs. The device supports a native capacity of 160 GB per cartridge, which can be expanded to 320 GB when data is compressed. This dual-layer cartridge system ensures that users can efficiently manage large volumes of data without constantly needing to interchange tapes.

The VXA-320 employs the unique VXA tape format, characterized by its advanced error correction and data integrity features. This format minimizes data loss risks and ensures reliable restoration of information. Additionally, the VXA-3 incorporates a one-inch data path, allowing it to handle higher track counts and thereby achieve better storage density. This design improves the efficiency of data retrieval and archiving processes.

Another significant aspect of the VXA-320 is its compatibility with a myriad of operating systems and backup applications, making it a versatile addition to various IT infrastructures. Businesses can integrate the VXA-3 into existing systems without the need for extensive reconfiguration. This flexibility enhances its appeal to organizations looking for a straightforward backup solution.

The device also includes an intelligent tape management system that tracks the status of backup jobs and the usage of tapes. This feature facilitates easier management of the backup process and ensures users remain informed about the condition of their storage media.

Tandberg Data offers extensive support documentation and tools that facilitate straightforward operation of the VXA-320. Combined with reliable performance and innovative storage technologies, the VXA-320 (VXA-3) stands out as a robust solution for data protection needs. Overall, it represents an effective investment for businesses seeking dependable data backup and archiving solutions.