Tandberg Data VXA-320 (VXA-3) manual Failure to communicate with the tape drive

Page 43

 

RESOLVING PROBLEMS

Table 4-1Service Notification error recovery procedures (continued)

 

 

Service Notification

Suggested Recovery Procedure

 

 

Recoverable Error\

Retry the operation with another tape, making sure that the inserted tape was not

Unrecoverable Error

written in VXA-1 format. If the problem persists, try power cycling the tape drive

 

to clear the error. If you cannot resolve the problem yourself, contact Tandberg

 

Data Technical Support (see “Contacting Tandberg Data” on page iv). To capture

 

a log of a problem, use VXATool, which is available as a free download from

 

www.tandberg.com.

 

 

Factory service

Power cycle the tape drive. If the problem persists, you may need to return the

required

tape drive for service; contact Tandberg Data Technical Support (see “Contacting

 

Tandberg Data” on page iv). To get a log of the problem, use VXATool, which is

 

available as a free download from www.tandberg.com.

 

 

Broken tape

Make sure there is not a source of bright light shining into the tape drive. Check if

 

the medium in the ejected cartridge is broken. If it is, discard the cartridge and

 

use a new cartridge.

 

 

Format recovery

The tape was written without a valid end-of-data mark, which often occurs if you

 

power-down the tape drive while the tape drive was writing. The tape drive will

 

perform a format recovery, which involves reading the data to determine where

 

the end of data is located. This may take as long as 2 to 3 hours. Allow the format

 

recovery operation to complete, and then press the eject button to unload the

 

cartridge. Avoid power-cycling the tape drive while a tape is loaded.

 

 

Temperature too high

Refer to “LED 4 is Flashing Orange” on page 26 for troubleshooting information.

in tape path

 

 

 

Boot block mode

Reload the firmware as described in “Upgrading Firmware” on page 36.

 

 

BACKUP APPLICATION IS REPORTING AN ERROR

Your backup application may report an error as a result of a failure to communicate with the tape drive, a failure by the tape drive to write or read data, or because of a software configuration issue.

Failure to communicate with the tape drive

Communication problems on the SCSI bus may be reported by the backup application as resets, a loss of communication with the tape drive, failure to detect the tape drive, I/O device errors, or parity errors. These types of errors may occur intermittently. Most often, these issues are due to SCSI cabling and termination problems.

Check tape drive installation on the SCSI bus, described in “Installing the

Internal SCSI Tape Drive” on page 8 or “Installing the External SCSI Tape

Drive” on page 14.

Use VXATool to capture the diagnostic log from the tape drive immediately after an error is reported by your backup application. Technical Support can examine the log to determine the nature of the reported error. Refer to “Capturing a Diagnostic Log” on page 31 for instructions.

OCTOBER 2006

VXA-320 TAPE DRIVE

 

 

 

 

 

 

 

 

29

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Contents VXA-320 VXA-3 Tape Drive Product Manual433689-01 III To obtain technical support To order supplies and accessoriesTo return equipment for service RMA Request To obtain general informationSpecifications, standards, and terms HOW to USE this ManualFirst-time installation Operation, troubleshooting, maintenance, and serviceConventions Used in this Manual VXA-320 PublicationsStandards Publications Related PublicationsContents Service and Maintenance Glossary Index 433689-01 Figures Xii 21Shipping carton weights and dimensions 1Service Notification error recovery procedures1LED states Xiv Tape Drive Models and Interfaces FeaturesData storage Front Panel Components ComponentsScsi ID Jumper Block Scsi model only Used to set the Scsi ID Back Panel Components Internal Tape Drive5External tape drive back-panel components Back Panel Components External Tape Drive6Top-panel label Scsi tape drive Tape Drive Labels433689-01 Installing the Tape Drive InstallationUnpacking the Tape Drive Before You Begin Installing the Internal Scsi Tape DriveTape drive Set the Scsi ID and connect the Scsi cable2SCSI ID settings Pin 433689-01 Side mounting 5Screw mounting configurations internal model6External Scsi tape drive back-panel components Installing the External Scsi Tape DriveInstall the Tape Drive 7Terminating the Scsi bus external model Checking the Installation Application instructs you to do so Integrating the Tape Drive1Internal tape drive front-panel components OperationMonitoring the Leds Service NotificationTape pathf Format recoverye OffBoot Block Modeg Broken tape Flashing Off GreenUnloading a Cartridge Using Vxatape CartridgesSetting the WRITE-PROTECT Switch Loading a CartridgeDetermining When to Clean the Tape Drive Cleaning the Tape DriveStoring the Cartridges LED 2 flashes green and amber Resetting the Tape DriveUsing a Cleaning Cartridge Other cleaning methods may void the tape drive’s warrantyResolving Problems TroubleshootingTape Drive will not Accept a Cartridge LED 4 is Flashing Orange Tape Drive will not Eject a Cartridge Suggested Recovery Procedure Service Notification LED Code AppearsFailure to communicate with the tape drive Backup Application is Reporting AN ErrorFailure by the tape drive to write or read data Backup Application configuration issuesPerforming a WRITE/READ Test Troubleshooting with VxatoolUpdating Firmware Capturing a Diagnostic LOG Getting Started Important First StepVXA-320 Tape Drive Information Gathering Troubleshooting Information for Technical SupportScsi BUS Information Tape Drive Diagnostic Information Backup Application InformationOperating System Information 433689-01 Returning the Tape Drive for Service Service and MaintenanceSite atvprovides more information Upgrading Firmware Obtaining a Diagnostic ListingCommunication Interface Versus Command Protocol Communication Interface Command ProtocolScsi Communication Interface Scsi BUS PhasesMessage Hex Description Scsi Message SystemScsi Interface Requirements Internal Tape Drive Specification RequirementTerminator power Scsi Cable Requirements+MSG Scsi Connector Requirements+ATN +ACKMaximum length a Meters 39 feet b Connector typeScsi Terminator Requirements External Tape DriveCommand SET Scsi Command ProtocolReceive Sense key Hex Description Status BytesStatus byte Hex Description Sense KeysAborted Drive during Command or Data Out phaseData cartridge. The write operation is not performed Blank tape during a read, space, or locate operation433689-01 Data Capacities SpecificationsRead and Write Specifications Performance SpecificationsData Transfer Rates Tape Speed and Access Time Reliability SpecificationsSpecification Internal Tape Drive External Tape Drive Size and WeightPower Connector Pin Assignments Power SpecificationsPin Assignment DC Voltages Power ConsumptionPower +5 Volts +12 Volts Power Consumption Power averageAcoustic Noise Power SupplyInternal Tape Drive Operating Temperature and Humidity Environmental SpecificationsEnvironmental Conditions for the Tape Drive Point Temperatures Humidity External Tape Drive Operating Temperature and Humidity Particle Size Number of Particles Shock SpecificationsAir Flow/Cooling Requirements Particulate Contamination LimitsSwept sine applied during non-operationcand operatingd Vibration SpecificationsSpecification Vibration applied during shipping in original packagingMultipack 10 Internal Tape Drives Packaging and Shipping SpecificationsCarton Weight Dimensions Single Pack Shipping CartonsUnderwriters Laboratory Safety and Regulatory ComplianceTUV Product Service Packaging MaterialsCanadian Verification United States FCC Declaration of ConformityTaiwan European CommunityJapan Australia and NEW ZealandGlossary 433689-01 Glossary 433689-01 Glossary 433689-01 FCC Index52 to 56 to Scsi ID 56 to Index Product Manual

VXA-320 (VXA-3) specifications

Tandberg Data VXA-320 (VXA-3) is a sophisticated backup solution designed for businesses seeking reliable data storage and backup capabilities. It is part of the renowned VXA series, heralded for its innovative approach to data archiving and its robust performance in diverse operating environments.

One of the standout features of the VXA-320 is its impressive data transfer rate, which reaches up to 36 GB per hour. This capability significantly enhances backup speed, making it a suitable choice for organizations with extensive data storage needs. The device supports a native capacity of 160 GB per cartridge, which can be expanded to 320 GB when data is compressed. This dual-layer cartridge system ensures that users can efficiently manage large volumes of data without constantly needing to interchange tapes.

The VXA-320 employs the unique VXA tape format, characterized by its advanced error correction and data integrity features. This format minimizes data loss risks and ensures reliable restoration of information. Additionally, the VXA-3 incorporates a one-inch data path, allowing it to handle higher track counts and thereby achieve better storage density. This design improves the efficiency of data retrieval and archiving processes.

Another significant aspect of the VXA-320 is its compatibility with a myriad of operating systems and backup applications, making it a versatile addition to various IT infrastructures. Businesses can integrate the VXA-3 into existing systems without the need for extensive reconfiguration. This flexibility enhances its appeal to organizations looking for a straightforward backup solution.

The device also includes an intelligent tape management system that tracks the status of backup jobs and the usage of tapes. This feature facilitates easier management of the backup process and ensures users remain informed about the condition of their storage media.

Tandberg Data offers extensive support documentation and tools that facilitate straightforward operation of the VXA-320. Combined with reliable performance and innovative storage technologies, the VXA-320 (VXA-3) stands out as a robust solution for data protection needs. Overall, it represents an effective investment for businesses seeking dependable data backup and archiving solutions.
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