Tandberg Data VXA-320 (VXA-3) manual Gathering Troubleshooting Information for Technical Support

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CHAPTER 4 TROUBLESHOOTING

GATHERING TROUBLESHOOTING INFORMATION FOR TECHNICAL SUPPORT

Before contacting Tandberg Data Technical Support, complete the following steps to gather all of the required information. Having this information available before you call Technical Support will allow your representative to help you as efficiently as possible. When you have all of the required information see “Contacting Tandberg Data” on page iv to contact Technical Support.

VXA-320 TAPE DRIVE INFORMATION

Serial number. What is the tape drive’s serial number? The serial number is located on the label attached to the tape drive (see Figure 1-6 on page 5). Alternatively, you can use VXATool to display the tape drive serial number.

Firmware level. What version of firmware is currently loaded in the tape drive? Use VXATool to display the current version of firmware in your tape drive. Check www.tandberg.com for the latest release of VXA-320 tape drive firmware. If your tape drive is not at the latest firmware level, use VXATool to update the firmware.

Tape drive configuration. Is the tape drive an internal model (installed in a server); external model; or integrated within a library?

LED status. Do the tape drive LEDs indicate an error state? Refer to Table 3-1 on page 20 for a description of the LED states.

SCSI BUS INFORMATION

SCSI host bus adapter make and model. What is the make and model of SCSI host bus adapter connected to the tape drive? Make certain that the LVD SCSI host bus adapter and any necessary drivers installed in the host computer are compatible with the High-density, LVD tape drive. Tandberg Data does not support using the tape drive on a RAID controller.

SCSI bus configuration. What is the configuration of the SCSI bus used by the tape drive?

Are other SCSI devices attached to the SCSI bus?

What are the SCSI IDs of all devices attached to the same bus (both internal and external devices)?

Is the SCSI bus terminated at the physical end of the bus?

What is the total SCSI cable length for all devices (both internal and external devices) on the SCSI bus? See page 9 for information about determining the total SCSI bus length for the internal tape drive and page 15 for information about determining the total SCSI bus length for the external tape drive.

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PRODUCT MANUAL

433689-01

 

 

 

 

 

 

 

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Contents Product Manual VXA-320 VXA-3 Tape Drive433689-01 III To obtain general information To order supplies and accessoriesTo return equipment for service RMA Request To obtain technical supportOperation, troubleshooting, maintenance, and service HOW to USE this ManualFirst-time installation Specifications, standards, and termsRelated Publications VXA-320 PublicationsStandards Publications Conventions Used in this ManualContents Service and Maintenance Glossary Index 433689-01 Figures Xii 21Shipping carton weights and dimensions 1Service Notification error recovery procedures1LED states Xiv Tape Drive Models and Interfaces FeaturesData storage Components Front Panel ComponentsBack Panel Components Internal Tape Drive Scsi ID Jumper Block Scsi model only Used to set the Scsi IDBack Panel Components External Tape Drive 5External tape drive back-panel componentsTape Drive Labels 6Top-panel label Scsi tape drive433689-01 Installing the Tape Drive InstallationUnpacking the Tape Drive Installing the Internal Scsi Tape Drive Before You BeginSet the Scsi ID and connect the Scsi cable Tape drive2SCSI ID settings Pin 433689-01 5Screw mounting configurations internal model Side mountingInstalling the External Scsi Tape Drive 6External Scsi tape drive back-panel componentsInstall the Tape Drive 7Terminating the Scsi bus external model Checking the Installation Integrating the Tape Drive Application instructs you to do soOperation 1Internal tape drive front-panel componentsService Notification Monitoring the LedsBroken tape Flashing Off Green Format recoverye OffBoot Block Modeg Tape pathfLoading a Cartridge Using Vxatape CartridgesSetting the WRITE-PROTECT Switch Unloading a CartridgeDetermining When to Clean the Tape Drive Cleaning the Tape DriveStoring the Cartridges Other cleaning methods may void the tape drive’s warranty Resetting the Tape DriveUsing a Cleaning Cartridge LED 2 flashes green and amberResolving Problems TroubleshootingTape Drive will not Accept a Cartridge LED 4 is Flashing Orange Tape Drive will not Eject a Cartridge Service Notification LED Code Appears Suggested Recovery ProcedureBackup Application is Reporting AN Error Failure to communicate with the tape driveBackup Application configuration issues Failure by the tape drive to write or read dataGetting Started Important First Step Troubleshooting with VxatoolUpdating Firmware Capturing a Diagnostic LOG Performing a WRITE/READ TestVXA-320 Tape Drive Information Gathering Troubleshooting Information for Technical SupportScsi BUS Information Tape Drive Diagnostic Information Backup Application InformationOperating System Information 433689-01 Returning the Tape Drive for Service Service and MaintenanceSite atvprovides more information Obtaining a Diagnostic Listing Upgrading FirmwareCommunication Interface Command Protocol Communication Interface Versus Command ProtocolScsi BUS Phases Scsi Communication InterfaceScsi Message System Message Hex DescriptionScsi Interface Requirements Scsi Cable Requirements Specification RequirementTerminator power Internal Tape Drive+ACK Scsi Connector Requirements+ATN +MSGExternal Tape Drive Connector typeScsi Terminator Requirements Maximum length a Meters 39 feet bScsi Command Protocol Command SETReceive Sense Keys Status BytesStatus byte Hex Description Sense key Hex DescriptionBlank tape during a read, space, or locate operation Drive during Command or Data Out phaseData cartridge. The write operation is not performed Aborted433689-01 Specifications Data CapacitiesRead and Write Specifications Performance SpecificationsData Transfer Rates Reliability Specifications Tape Speed and Access TimeSize and Weight Specification Internal Tape Drive External Tape DrivePower Connector Pin Assignments Power SpecificationsPin Assignment Power Consumption Power average Power ConsumptionPower +5 Volts +12 Volts DC VoltagesPower Supply Acoustic NoiseInternal Tape Drive Operating Temperature and Humidity Environmental SpecificationsEnvironmental Conditions for the Tape Drive Point Temperatures Humidity External Tape Drive Operating Temperature and Humidity Particulate Contamination Limits Shock SpecificationsAir Flow/Cooling Requirements Particle Size Number of ParticlesVibration applied during shipping in original packaging Vibration SpecificationsSpecification Swept sine applied during non-operationcand operatingdShipping Cartons Packaging and Shipping SpecificationsCarton Weight Dimensions Single Pack Multipack 10 Internal Tape DrivesPackaging Materials Safety and Regulatory ComplianceTUV Product Service Underwriters LaboratoryUnited States FCC Declaration of Conformity Canadian VerificationAustralia and NEW Zealand European CommunityJapan TaiwanGlossary 433689-01 Glossary 433689-01 Glossary 433689-01 Index FCC52 to 56 to Scsi ID 56 to Index Product Manual

VXA-320 (VXA-3) specifications

Tandberg Data VXA-320 (VXA-3) is a sophisticated backup solution designed for businesses seeking reliable data storage and backup capabilities. It is part of the renowned VXA series, heralded for its innovative approach to data archiving and its robust performance in diverse operating environments.

One of the standout features of the VXA-320 is its impressive data transfer rate, which reaches up to 36 GB per hour. This capability significantly enhances backup speed, making it a suitable choice for organizations with extensive data storage needs. The device supports a native capacity of 160 GB per cartridge, which can be expanded to 320 GB when data is compressed. This dual-layer cartridge system ensures that users can efficiently manage large volumes of data without constantly needing to interchange tapes.

The VXA-320 employs the unique VXA tape format, characterized by its advanced error correction and data integrity features. This format minimizes data loss risks and ensures reliable restoration of information. Additionally, the VXA-3 incorporates a one-inch data path, allowing it to handle higher track counts and thereby achieve better storage density. This design improves the efficiency of data retrieval and archiving processes.

Another significant aspect of the VXA-320 is its compatibility with a myriad of operating systems and backup applications, making it a versatile addition to various IT infrastructures. Businesses can integrate the VXA-3 into existing systems without the need for extensive reconfiguration. This flexibility enhances its appeal to organizations looking for a straightforward backup solution.

The device also includes an intelligent tape management system that tracks the status of backup jobs and the usage of tapes. This feature facilitates easier management of the backup process and ensures users remain informed about the condition of their storage media.

Tandberg Data offers extensive support documentation and tools that facilitate straightforward operation of the VXA-320. Combined with reliable performance and innovative storage technologies, the VXA-320 (VXA-3) stands out as a robust solution for data protection needs. Overall, it represents an effective investment for businesses seeking dependable data backup and archiving solutions.