Tandberg Data VXA-320 (VXA-3) manual Upgrading Firmware, Obtaining a Diagnostic Listing

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CHAPTER 5 SERVICE AND MAINTENANCE

UPGRADING FIRMWARE

You can obtain firmware for the VXA-320 tape drive from the Tandberg Data web site or from Tandberg Data Technical Support. To upgrade the software, you need to use VXATool, a diagnostic program used on the host computer for configuring, troubleshooting, and upgrading firmware in the VXA-320 tape drive over the tape drive’s SCSI interface. VXATool is available for a variety of operating environments.

Download VXATool free of charge from the Support section of Tandberg Data’s web site at www.tandberg.com. The readme file that accompanies the program (or the online help for the Windows version) provides instructions for using VXATool.

!Important Always check Tandberg Data’s web site to make sure that you have the most current version of VXATool.

OBTAINING A DIAGNOSTIC LISTING

You can obtain a diagnostic listing (dump) from the tape drive using VXATool (described in the previous section). You can download the VXATool program from Tandberg Data’s web site at www.tandberg.com. The readme file that accompanies the program (or the online help for the Windows version) provides instructions for creating a diagnostic listing.

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PRODUCT MANUAL

433689-01

 

 

 

 

 

 

 

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Contents Product Manual VXA-320 VXA-3 Tape Drive433689-01 III To obtain general information To order supplies and accessoriesTo return equipment for service RMA Request To obtain technical supportOperation, troubleshooting, maintenance, and service HOW to USE this ManualFirst-time installation Specifications, standards, and termsRelated Publications VXA-320 PublicationsStandards Publications Conventions Used in this ManualContents Service and Maintenance Glossary Index 433689-01 Figures Xii 1LED states 1Service Notification error recovery procedures21Shipping carton weights and dimensions Xiv Data storage FeaturesTape Drive Models and Interfaces Components Front Panel ComponentsBack Panel Components Internal Tape Drive Scsi ID Jumper Block Scsi model only Used to set the Scsi IDBack Panel Components External Tape Drive 5External tape drive back-panel componentsTape Drive Labels 6Top-panel label Scsi tape drive433689-01 Unpacking the Tape Drive InstallationInstalling the Tape Drive Installing the Internal Scsi Tape Drive Before You BeginSet the Scsi ID and connect the Scsi cable Tape drive2SCSI ID settings Pin 433689-01 5Screw mounting configurations internal model Side mountingInstalling the External Scsi Tape Drive 6External Scsi tape drive back-panel componentsInstall the Tape Drive 7Terminating the Scsi bus external model Checking the Installation Integrating the Tape Drive Application instructs you to do soOperation 1Internal tape drive front-panel componentsService Notification Monitoring the LedsBroken tape Flashing Off Green Format recoverye OffBoot Block Modeg Tape pathfLoading a Cartridge Using Vxatape CartridgesSetting the WRITE-PROTECT Switch Unloading a CartridgeStoring the Cartridges Cleaning the Tape DriveDetermining When to Clean the Tape Drive Other cleaning methods may void the tape drive’s warranty Resetting the Tape DriveUsing a Cleaning Cartridge LED 2 flashes green and amberTape Drive will not Accept a Cartridge TroubleshootingResolving Problems LED 4 is Flashing Orange Tape Drive will not Eject a Cartridge Service Notification LED Code Appears Suggested Recovery ProcedureBackup Application is Reporting AN Error Failure to communicate with the tape driveBackup Application configuration issues Failure by the tape drive to write or read dataGetting Started Important First Step Troubleshooting with VxatoolUpdating Firmware Capturing a Diagnostic LOG Performing a WRITE/READ TestScsi BUS Information Gathering Troubleshooting Information for Technical SupportVXA-320 Tape Drive Information Operating System Information Backup Application InformationTape Drive Diagnostic Information 433689-01 Site atvprovides more information Service and MaintenanceReturning the Tape Drive for Service Obtaining a Diagnostic Listing Upgrading FirmwareCommunication Interface Command Protocol Communication Interface Versus Command ProtocolScsi BUS Phases Scsi Communication InterfaceScsi Message System Message Hex DescriptionScsi Interface Requirements Scsi Cable Requirements Specification RequirementTerminator power Internal Tape Drive+ACK Scsi Connector Requirements+ATN +MSGExternal Tape Drive Connector typeScsi Terminator Requirements Maximum length a Meters 39 feet bScsi Command Protocol Command SETReceive Sense Keys Status BytesStatus byte Hex Description Sense key Hex DescriptionBlank tape during a read, space, or locate operation Drive during Command or Data Out phaseData cartridge. The write operation is not performed Aborted433689-01 Specifications Data CapacitiesData Transfer Rates Performance SpecificationsRead and Write Specifications Reliability Specifications Tape Speed and Access TimeSize and Weight Specification Internal Tape Drive External Tape DrivePin Assignment Power SpecificationsPower Connector Pin Assignments Power Consumption Power average Power ConsumptionPower +5 Volts +12 Volts DC VoltagesPower Supply Acoustic NoiseEnvironmental Conditions for the Tape Drive Environmental SpecificationsInternal Tape Drive Operating Temperature and Humidity Point Temperatures Humidity External Tape Drive Operating Temperature and Humidity Particulate Contamination Limits Shock SpecificationsAir Flow/Cooling Requirements Particle Size Number of ParticlesVibration applied during shipping in original packaging Vibration SpecificationsSpecification Swept sine applied during non-operationcand operatingdShipping Cartons Packaging and Shipping SpecificationsCarton Weight Dimensions Single Pack Multipack 10 Internal Tape DrivesPackaging Materials Safety and Regulatory ComplianceTUV Product Service Underwriters LaboratoryUnited States FCC Declaration of Conformity Canadian VerificationAustralia and NEW Zealand European CommunityJapan TaiwanGlossary 433689-01 Glossary 433689-01 Glossary 433689-01 Index FCC52 to 56 to Scsi ID 56 to Index Product Manual

VXA-320 (VXA-3) specifications

Tandberg Data VXA-320 (VXA-3) is a sophisticated backup solution designed for businesses seeking reliable data storage and backup capabilities. It is part of the renowned VXA series, heralded for its innovative approach to data archiving and its robust performance in diverse operating environments.

One of the standout features of the VXA-320 is its impressive data transfer rate, which reaches up to 36 GB per hour. This capability significantly enhances backup speed, making it a suitable choice for organizations with extensive data storage needs. The device supports a native capacity of 160 GB per cartridge, which can be expanded to 320 GB when data is compressed. This dual-layer cartridge system ensures that users can efficiently manage large volumes of data without constantly needing to interchange tapes.

The VXA-320 employs the unique VXA tape format, characterized by its advanced error correction and data integrity features. This format minimizes data loss risks and ensures reliable restoration of information. Additionally, the VXA-3 incorporates a one-inch data path, allowing it to handle higher track counts and thereby achieve better storage density. This design improves the efficiency of data retrieval and archiving processes.

Another significant aspect of the VXA-320 is its compatibility with a myriad of operating systems and backup applications, making it a versatile addition to various IT infrastructures. Businesses can integrate the VXA-3 into existing systems without the need for extensive reconfiguration. This flexibility enhances its appeal to organizations looking for a straightforward backup solution.

The device also includes an intelligent tape management system that tracks the status of backup jobs and the usage of tapes. This feature facilitates easier management of the backup process and ensures users remain informed about the condition of their storage media.

Tandberg Data offers extensive support documentation and tools that facilitate straightforward operation of the VXA-320. Combined with reliable performance and innovative storage technologies, the VXA-320 (VXA-3) stands out as a robust solution for data protection needs. Overall, it represents an effective investment for businesses seeking dependable data backup and archiving solutions.