Disney DVD2050-C manual Troubleshooting Guide, Symptom Possible Cause Possible Solution General

TROUBLESHOOTING GUIDE

Check the following before requesting service:

SYMPTOM	POSSIBLE CAUSE	POSSIBLE SOLUTION
GENERAL
No power.	AC cord unplugged.	Plug in the AC cord to an AC outlet.
Power on, but unit not functioning	Condensation has formed.	Unplug the unit and wait about one to
properly.		two hours to allow the player to dry.
	Wrong type of CD inserted.	This unit cannot play discs, other than
		DVD, MP3 or standard CDs.
	Unit needs to be reset.	Press the Power button, then unplug
		the power cord. Wait one minute and
		then plug the unit back in.
	The disc is dirty or inserted incorrectly.	Clean disc and insert label side-up.
	Some features and functions are not	This is normal, try another function.
	available on all discs.
No picture.	The equipment is not connected properly.	Connect the equipment according to
		the instructions in this manual.
	The INPUT of the TV is not set to receive	Select the appropriate video input
	the DVD signal output.	mode, usually VIDEO or AV.
	The video cables are not securely	Connect the video cables securely.
	connected.
	The connected TV power is off.	Turn the TV on.
No sound.	The equipment is not connected properly.	Connect the equipment according to
		the instructions in this manual.
	The equipment connected with the audio	Select the appropriate audio input
	cable is not set to receive the DVD signal	mode.
	input.
	The audio cables are not securely	Connect the audio cables securely.
	connected.
	The connected receiver’s power is off.	Turn the audio receiver on.
Playback picture rolls.	Unit needs to be reset to NTSC.	Turn unit off and then back on to auto set it.
The playback picture is poor.	The disc is dirty.	Clean the disc.
The Search feature is not working.	Some discs have sections that do not	This is normal on some discs.
	allow searching.
The picture is not fitting properly.	Wrong menu option is selected in the	Select the correct TV type (4:3PS,4:3LB,
	menu options..	16:9) which matches the TV you are using.
The remote control is not working.	The batteries are weak or dead.	Install fresh batteries.
	The batteries are not installed properly.	Install batteries according to the diagram.
	The remote is not aimed at the sensor.	Aim the remote at the sensor.
	Distance is too far or there is too much	Operate within 20ft, or reduce the light
	light in the room.	in the room.
	There is an obstacle in the path of the	Move obstacle.
	beam.

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