RCA DRD202RA manual Appendix a Warranty Information, RCA Digital Satellite System Limited Warranty

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APPENDIX A: WARRANTY INFORMATION

Toll-Free Telephone Product Help

You can reach Thomson Consumer Electronics at the following number: 1-800-679-4776 (Toll free inside U.S.A.) Thomson provides a toll-free telephone number to help you with any problems you may encounter with your DSS® System, as many problems can be diagnosed over the phone. If necessary, a replacement unit can be shipped to you. Please have your DSS® System model/serial number and date of purchase ready when you call. If your unit is out of warranty, we will quote the cost of an exchange unit to you.

Returning Equipment to Thomson for Repair or Exchange

If we are unable to resolve your problem over the phone we will gladly service your unit or exchange it for a new or refurbished unit. Refer to the limited warranty included in the booklet to learn about your specific rights and responsibilities. Always consult Thomson and get a Return Authorization number before returning anything. Obtain a Return Authorization (RA) number from the telephone representative before returning your equipment to avoid delays, accounting errors, or even loss of your unit.

Important Information to Customers Who Ship Defective Equipment to Thomson Consumer Electronics

The Thomson representative who authorizes the return of your equipment will give you an RA number over the phone. The representative will also provide you with instructions on where and how to return your unit. Write the number in large, clear characters on the outside of the box. To avoid confusion and misunderstandings, shipments without an RA number clearly visible on the outside of the box will be returned to you at your expense.

Include a brief note describing the problem and any conversations you have had with Thomson personnel about the problem. Include your name, address and model/serial number of your unit. These numbers are located on the back of your receiver. If your DSS® System is within the warranty period, please provide a copy of the bill of sale to verify purchase date. Use the original box and packing material to protect the equipment from damage in shipment. For your protection, insure all shipments for full replacement value and use a reliable shipper. Thomson assumes no responsibility for warranty shipments from the customer to the factory if not shipped in the manner prescribed by Thomson.

RCA DIGITAL SATELLITE SYSTEM LIMITED WARRANTY

What your warranty covers:

Any defect in materials or workmanship.

For how long after your purchase:

90 days - Unit exchange, which includes parts and labor.

91 days to 1 year - Unit exchange, which includes parts only; you pay the labor.

The warranty for rental units begins with the first rental or 45 days from date of shipment to the rental firm, whichever comes first.

What we will do:

During the initial 90 days:

Exchange the defective portion of your DSS® with a new or, at our option, refurbished unit.

After the 90 days and within one year:

Exchange the defective portion of your DSS® with a new or, at our option, refurbished unit. We will bill you a flat exchange charge to replace a defective receiver. This charge covers the labor cost for its repair. Labor costs for the removal and re-installation of any equipment are your responsibility.

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Contents Satellite Receiver Users Guide Refer Servicing to Qualified Service Personnel Safety InformationTable of Contents Reference Rest of the Manual First Things FirstRead the First TWO Chapters First Things FirstWhat is the DSS SYSTEM? Programming the Remote Installing Batteries in the Remote ControlWHAT’S in the BOX Important Note about this USER’S Manual Using this ManualSelect Point and Select MethodPoint Protect Your Components from Overheating Connecting Your DSS Receiver to Your TVThings to Know Before Connecting Components Protect Your Components from Power SurgesRF Jacks and Coaxial Cables F-type Jacks and CablesVideo Jack and Cable Audio/Video Jacks and Cables RCA-typeBest Picture and Sound Quality Connection aVery Good Picture and Sound Quality Connection BTo receive cable programming with cable box Connection CGood Picture and Sound Quality To connect TV, VCR, and antenna or cable boxTo connect TV and antenna or cable box Connection DUsing the VCR Remote to Locate the Remote Sensor Connecting the VCR ControllerLocating the VCR’S Infrared Remote Control Sensor Selecting a VCR Type Ordering DSS Programming Interactive SetupProgram Guides What is a Program GUIDE?Program Guides Bringing UP the Program Guides Anatomy of a Program GuideAnatomy of the Channel Banner Getting around in the Guides Using the Guide ButtonOther Program Guides Tuning to a ProgramExiting a Program Guide Channel GuideLogo Guide Attractions GuideTopics Sorting the GuidesAll MoviesSports Backspace or Clear All AlphaSortScout Other Guides Main menu Other buttons ExitHelp Down ArrowMenu System Menu SystemWHAT’S a MENU? DON’T Forget Point and SelectExiting a Screen Using the Menu SystemUsing Help Exit and HelpDON’T be Afraid to Explore Menu DescriptionsWant More Information? Program GuideAnatomy of a Program Guide Checking Your Mail HOW to Tell When YOU have MailMailbox Purchasing and Previewing Tuning to a PPV ProgramPAY-PER-VIEW Programs Buy and Record Option Using the Program Guide for PPV ProgramsUsing the Attractions Guide Reviewing and Canceling AN Upcoming Purchase Using the Purchases MenuSpending Limits Recording with Timer Timers FeatureSetting Up Timer Recordings Editing or Canceling a Timer Schedule a Timer with the Record ButtonCreating a Profile Channel List ProfilesAdd or Delete All Channels Setting the Ratings LimitViewing Hours Setting UP Spending LimitsLocking the System Don’t Forget Your PasswordLocking a USER’S Profile Choosing Your Profile Unlocking the SystemSession Unlock Options Interactive SetupLook and Feel About DSSSystem Options Alternate Data Alternate AudioDish Pointing Menu Screen Peak Signal Using the ON-SCREEN Signal MeterHome Control Home Control setupDevice Setup Select a device you would like to control Customize the Fetch Menu Fetch MenuWhat Else can IT DO? ReferenceHOW IT ALL Works WHAT’S IT FOR?World View Parts of the DSS SystemHome View Front Panel Controls Controls and ButtonsBack Panel Controls Remote Control Buttons Using the Remote to Control a Second DSS Receiver Programming the Remote ControlProgramming the Remote to Control Your VCR Programming the Remote to Control Your TVProgramming the Remote to Control Other Devices Using the Remote Buttons to Control a DeviceTV Codes Remote CodesVCR Codes Glossary Access CardPast Purchases Running the System Test TroubleshootingRCA Digital Satellite System Limited Warranty Appendix a Warranty InformationTo receive a replacement receiver before you return yours How you get serviceIf you purchased your product outside the United States What your warranty does not coverHow state law relates to warranty Product RegistrationRadio Interference Appendix B FCC RegulationsFCC Registration Information Here Appendix C AccessoriesTo place your or der by phone, have your V isa United States and Canada OrdersDSS IndexIndex Page Recycledpaper MINIMUM50%POSTCONSUMER