
w w w . d e l l . c o m s u p p o r t . d e l l . c o m
Problem | Possible Solution | 
  | 
  | 
No sound  | 1 Ensure mute is not turned on. Pressing the Mute | 
  | button on the remote control turns the mute function  | 
  | on and off. | 
  | 2 If only certain TV channels do not have sound, verify  | 
  | that the proper source is selected in the Input Select  | 
  | menu.(For more information, see "Input Select Menu"  | 
  | on page 30).  | 
  | 3 Verify that the audio cables are firmly connected to  | 
  | both the audio input connectors on your TV and audio  | 
  | output connectors on your devices. Ensure that the  | 
  | cable colors match the connectors colors. | 
  | 4 Also, ensure that the audio cables are connected to  | 
  | the same row as the video cables. See "About Your TV"  | 
  | on page 5 for the location of the connectors. | 
  | 5 Reconnect the device using the same type of | 
  | connector. For example, if you are using the composite  | 
  | connector on the bottom, try connecting the device  | 
  | to the composite connector on the side of the TV. | 
  | See "About Your TV" on page 5 for the location | 
  | of the connectors. | 
  | After you connect the device, change the input source  | 
  | in the OSD. See "Input Select Menu" on page 30 for  | 
  | more information. | 
  | 6 Connect the device using a different connector. | 
  | For example, if you are experiencing the problem | 
  | using a composite connector, try using the | 
  | component connector. | 
  | NOTE: To connect to a different connector, you need the  | 
  | appropriate cables for that connector. See your device  | 
  | documentation for a list of supported connections. | 
  | After you connect the device, change the input source  | 
  | in the OSD. See "Input Select Menu" on page 30 for  | 
  | more information.  | 
  | 7 Test the device on a different TV. | 
  | NOTE: If you are using PIP/POP/PBP, ensure the proper  | 
  | Audio Source is selected. Press Menu on your remote  | 
  | control, and select PIP/POP/PBP. | 
Double image or no image with DVD  | Turn off the progressive scan on the DVD player. Your  | 
  | Dell™ TV offers   | 
  | better quality than the deinterlacer on your DVD player.  | 
  | For more information about progressive scan on your  | 
  | DVD player, see the documentation for your DVD  | 
  | player  | 
40