WARRANTY AND RETURN INFORMATION
WARRANTY
Pelco will repair or replace, without charge, any merchandise proved defective in material or workmanship for a period of one year after the date of shipment. Exceptions to this warranty are as noted below:
¥Five years on Pelco manufactured cameras (CC3500/CC3600/CC3700 and MC3500/MC3600 Series); two years on all other cameras.
¥Three years on Genex¨ Series (multiplexers, server, and keyboard) and 090 Series Camclosure¨ Camera System.
¥Two years on 100/150, 200 and 300 Series Camclosure¨ Camera Systems.
¥Two years on all standard motorized or fixed focal length lenses.
¥Two years on Legacy¨, CM6700/CM6800/CM8500/CM9500/CM9740/CM9760 Matrix, DF5 and DF8 Series Fixed Dome products.
¥Two years on Spectra¨, Esprit¨, and PS20 Scanners, including when used in continuous motion applications.
¥Two years on Esprit and WW5700 series window wiper (excluding wiper blades).
¥Eighteen months on DX Series digital video recorders.
¥One year (except video heads) on video cassette recorders (VCRs). Video heads will be covered for a period of six months.
¥Six months on all pan and tilts, scanners or preset lenses used in continuous motion applications (that is, preset scan, tour and auto scan modes).
Pelco will warrant all replacement parts and repairs for 90 days from the date of Pelco shipment. All goods requiring warranty repair shall be sent freight prepaid to Pelco, Clovis, California. Repairs made necessary by reason of misuse, alteration, normal wear, or accident are not covered under this warranty.
Pelco assumes no risk and shall be subject to no liability for damages or loss resulting from the specific use or application made of the Products. PelcoÕs liability for any claim, whether based on breach of contract, negligence, infringement of any rights of any party or product liability, relating to the Products shall not exceed the price paid by the Dealer to Pelco for such Products. In no event will Pelco be liable for any special, incidental or consequential damages (including loss of use, loss of profit and claims of third parties) however caused, whether by the negligence of Pelco or otherwise.
The above warranty provides the Dealer with specific legal rights. The Dealer may also have additional rights, which are subject to variation from state to state.
If a warranty repair is required, the Dealer must contact Pelco at (800)
1.Model and serial number
2.Date of shipment, P.O. number, Sales Order number, or Pelco invoice number
3.Details of the defect or problem
If there is a dispute regarding the warranty of a product which does not fall under the warranty conditions stated above, please include a written explanation with the product when returned.
Method of return shipment shall be the same or equal to the method by which the item was received by Pelco.
RETURNS
In order to expedite parts returned to the factory for repair or credit, please call the factory at (800)
All merchandise returned for credit may be subject to a 20% restocking and refurbishing charge.
Goods returned for repair or credit should be clearly identified with the assigned CA or RA number and freight should be prepaid. Ship to the appropriate address below.
If you are located within the continental U.S., Alaska, Hawaii or Puerto Rico:
Service Department
Pelco
3500 Pelco Way
Clovis, CA
If you are located outside the continental U.S., Alaska, Hawaii or Puerto Rico:
Intermediate Consignee | Ultimate Consignee |
American Overseas Air Freight | Pelco |
320 Beach Road | 3500 Pelco Way |
Burlingame, CA 94010 | Clovis, CA |
USA | USA |
¨Pelco, the Pelco logo, Spectra, Genex, Legacy, Esprit, and Camclosure are registered trademarks of Pelco.
¨Windows is a registered trademark of Microsoft Corporation.
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| © Copyright 2002, Pelco. All rights reserved. |
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REVISION HISTORY |
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Manual # | Date | Comments |
C2900M | 8/02 | Original version. |
| 10/02 | Revised Figure 13. Added notes about the View button and about viewing and controlling cameras |
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| on the spot and main monitors to the Genex Live Video/Server Push Page Contents section. Added |
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| note about the camera buttons to Spectra Live Video/Server Push Page Contents section. Added |
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| material about the reboot link on the Video Settings page. |
1/03 | Revised Figures 38 and 42. | |
| 111 |