Pelco C2900M-B(1/03 Troubleshooting Connection Problems, Troubleshooting the Video Connection

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TROUBLESHOOTING CONNECTION PROBLEMS

If you fail to connect to a system from a hardware receiver, check the following to pinpoint the problem:

¥Do not connect two units of the same type (for example, receiver to receiver).

¥Make sure network connectivity is available (for example, by using the ping command as described above).

TROUBLESHOOTING THE VIDEO CONNECTION

If no video or a distorted video image is displayed at the receiver during a connection to a transmitter:

¥Make sure to use the right unit for your application: a camera can be connected only to a transmitter, never to a receiver.

¥Make sure the camera is switched on and the coaxial cable is connected to the transmitter.

¥Check the camera cable and connect a video monitor to the camera to check that the camera is functioning correctly.

¥At the receiving system, make sure the monitor is switched on and the coaxial cable is connected to the receiver.

¥Check the monitor cable and the selection of the monitor channel, if the monitor features more than one video channel.

¥If the monitor can display only a single video standard (PAL or NTSC), check the setting of the video output format on the Video Settings configuration page.

C2900M-B (1/03)

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Contents Transmission Via Networks International Tel 1-559/292-1981 Fax 1-559/348-1120 D E N D U MContents Typical Session Command Reference Connection Scenario List of Illustrations List of Tables Unpacking Instructions Important Safeguards and WarningsTransmitter Instructions for the Network AdministratorMinimum Requirements BrowserRemember that the IP address must be unique on the network What is the Pelconet NET104A Transmission SYSTEM?HOW do LANs and WANs WORK? Description OverviewModels Package ContentsSoftware Version Front Panel LEDs Front Panel LEDsRear Panel Connectors Rear Panel ConnectorsConnecting a Camera or Monitor Quick Installation GuideConnect any additional items, such as alarms, audio, etc Connecting Additional ItemsConnecting to the LAN Port Key = Transmitter = AC power plug adapter Connecting PowerSelecting AN IP Address for Your Network What is NEXT?Displaying Remote Video on a WEB Browser Typical ApplicationsPelcoNet NET104A Home Displaying Video VIA a TRANSMITTER-TO-RECEIVER Connection Following explains a box-to-box connection LAN Box-To-Box Connection Transmitter, Receiver, Spectra Diagrams of Typical ApplicationsLAN Browser-To-Box Connection Transmitter, Browser, Spectra Video Browser Data Genex Spectra WAN Box-To-Box Connection Transmitter, Receiver, Spectra WAN Browser-To-Box Connection Transmitter, Browser, Spectra Video Data Genex Browser Spectra Connecting Video Sources or Displays Hardware InstallationConnecting Audio Equipment Up to four video sources can be connected to the NET104AUse As Control Terminal Port Connecting Data TerminalsUse As Transparent Data Port Data Port Pin Assignments In RS-232 ModeNET 104A Connecting External SensorsPush the terminal block back on to the plug-in base Connecting to a LAN ConfigurationConfiguration Using a Terminal Program Highlight Accessories. Click HyperTerminalTypical Session Connect to alarm IPSet the gateway IP address a set the alarm IP PelcoNet tries to call the alarm IP host Command ReferenceCmd Description PelcoNet disconnectsToggles the Dhcp Dynamic Host Configuration Protocol on/off Closes the connection from the connecting IP addressDisplay the unitÕs MAC address Display version informationNET-Manager Configuration Using a WEB BrowserWeb Server Concept PelcoNet NET104A Menu Tree Quick Guide To The Menu StructurePelcoNet NET104A Home C2900M-B 1/03 General Settings Configuration General ConfigurationDefault Description Setting Upload the firmware and install it on the system Update0.0 Equipment on your networkScreen For Entering The Password Network Settings Configuration Video port Video when using the multicasting protocol Five simultaneous live video connections Enable OffOff Base Port 25000Video Settings Configuration Video Settings ConfigurationConfiguration Default Setting Description Video Priority ActiveX Adjusted valueExample, the Internet 1000Password IP address Images will be stored Login namePartially obscure Time Stamping Time stamping OffAudio Settings Configuration Audio Settings ConfigurationDefault Setting Description Alarm Settings Configuration Alarm Settings ConfigurationTriggers the alarm Video alarm OffMotion alarm Off Select on to trigger an alarm in the eventMotion detection triggers an alarm Required to trigger an alarmAlarm indicator box lets you set a AlarmsAlarm input Alarm input OffMaster Alarm Off Enable all other alarmsConnect Live video in case of an alarmRelay output can open the door remotely Live video 0.0Switched on at the end of the alarm Bistable Select an operating mode for each relay¥ Motion alarm Triggering by motion alarm ¥ Remote input pin Triggering by switchingInterface Settings Configuration Interface Settings ConfigurationTo program the unit through HyperTerminal Com ports TerminalHyperTerminal Baudrate 19200ActiveX Dialog Box Live Video and Server Push Video PagesWEB Browser Control Pages Accessing These PagesClick Control to access the Device Controls Controlling the Display Matrix Control Live VIDEO/SERVER Push page Contents Genex Live VIDEO/SERVER Push page Contents C2900M-B 1/03 Spectra Live VIDEO/SERVER Push page Contents Esprit Live VIDEO/SERVER Push page Contents Video Motion Detection Feature Advanced FeaturesAutomatic Connection Feature Record and Play Back the Display on a PC Alarm Notification by E-MAILPlaying Back The Recording Recording The DisplayClick a or button. Click the button to resume playback Clicking the buttonFirmware Upload Basic Functioning TroubleshootingGreen Power LED Com LED Ethernet LEDsOutput LEDs Input LEDsTerminal Program Troubleshooting a TCP/IP Network Using a Ping UtilityVideo LEDs Troubleshooting the Video Connection Troubleshooting Connection ProblemsTest Between NET104A And PC Testing the Audio ConnectionTest Between NET104A And NET101R-A Specifications Dimensions Storage Temperature 4to 140F -20to 60C Storage HumidityLED Displays 41 to 104F 5 to 40CGlossary MAC Address Media Access Control/hardware address Internet Service ProviderSee Internet Protocol IP AddressWide Area Network Unshielded Twisted PairSee Wide Area Network Appendix a Connecting Pelconet NET104A to Various Components Refer to and the instructions that follow Connection ScenarioC2900M-B 1/03 KBD4000 Connected to a Multiplexer Refer to and the instructions that followC2900M-B 1/03 CM9760KBD Connected to a CM9760-CC1 Controller C2900M-B 1/03 Create a cable using the above diagram Connecting PelcoNet to Genex Using the COM in RS-232 PortUsing PelcoNet with CM9505 to Provide Remote Control Connecting a Pelconet Receiver to a System CM9502Using PelcoNet with CM9502 to Provide Connecting Pelconet to a CM9502 Ascii Serial PortC2900M-B 1/03 CM6700-MXB Connecting Pelconet to a CM6700 Ascii PortPelconet CM9760-DT Setup Using PelcoNet to Transmit Data and Video Between 9760 Nodes Using PelcoNet to Receive Data and Video Between 9760 Nodes Pelco recommends using Port ¥ Port 2 defaults to Ascii and RS-232Pelconet CM6800 Ascii Setup Using PelcoNet with CM6800 to Provide Remote ControlMenu Screen Manager Screen102 C2900M-B 1/03 Setup To Provide Remote ControlPart Can I view PelcoNet over the Internet? What TCP/IP ports does PelcoNet use?Can I enlarge the picture size in the browser? What software does PelcoNet require?106 C2900M-B 1/03 Can I use PelcoNet with a DSL or cable connection? How do I program PelcoNet with HyperTerminal?How much bandwidth does PelcoNet use? Index Idle state 59 Input level IP address set command 35 IP address settingVideo quality 49 Video resolution Version numbers for hardware/software 42 Video alarmVideo bandwidth ActiveX 50 Video priority Select area 55 Send emailWarranty and Return Information ISO9001