Avaya 15-601063 manual Troubleshooting, Checking the Voicemail Pro Service

2.9Troubleshooting

2.9.1Checking the Voicemail Pro Service

If Voicemail Pro has been installed successfully, if the server PC has been rebooted then the voicemail service is started automatically. However it is useful to check the services and to know how to stop-start the services manually.

To check/restart the Voicemail Pro Service:

1.Open the Windows Control Panel.

2.Select Administrative Tools > Services.

3.The Voicemail Pro Service should be visible. Its Status should be Started and the Startup Type should be set to Automatic.

∙Other services will be present depending on the Voicemail Pro options installed. The services are:

∙Voicemail Pro Service

This is the main Voicemail Pro service. Normally this is the only service that needs to be stopped and restarted. It will stop and restart the other services that it uses.

∙VMProDBService

This service is used for the Voicemail Pro database connectivity if licensed.

∙IMS(Gateway), IMS(Voice) and IMS(Restart)

These services are used by the IMS components of Voicemail Pro if installed and licensed.

∙VPNM Database Server, VPIM Receiver and VPNM Server

These services are used by the VPNM components of Voicemail Pro if installed and licensed.

4.Close Services.

To Initialize the Voicemail Pro Call Flow:

1.Select Start > Programs > IP Office > Voicemail Pro. The Voicemail Pro Client starts and the main window opens.

2.Click the Save and Make Live icon.

3.Select Yes. The file root.vmp is created and made available to the Voicemail Pro server. This is the compiled non- editable version of the editable call flow.

4.Voicemail operation can now be tested from an extension by dialing *17.

Setting the Voicemail Services or PC to Restart Automatically

The following action is optional. If there is some fault causing the Voicemail Pro service to halt, that fault should be investigated and fixed, however having the service or PC automatically restarted if possible will minimize the disruption to the Voicemail Pro users.

1.Use the Windows control panel to select the Voicemail Pro Service.

2.Right-click on the service and select Properties.

3.Select the Recovery tab.

4.Use the options presented to either restart the service and or restart the PC should the operating system detect that the Voicemail Pro service has halted.

Voicemail Pro	Page 86
IP Office	15-601063 Issue 20l (03 March 2009)