Installing Voicemail Pro: General Installation Requirements

2.1.1 PC Specification

The PC specification given below are the absolute minimum. To avoid replacing the server when adding new applications we recommend that at least a Pentium 4 2.8GHz or higher is used wherever possible.

This application requires various licenses entered into the IP Office configuration to control the features it offers and the number of simultaneous connections, up to 30 on the IP412 and IP500 control units. The operation of Voicemail Pro can be customized to provide special services.

The Voicemail Pro software can be installed as separate Voicemail Pro client and server parts. This allows the remote administration of the Voicemail Pro server from a PC with just the Voicemail Pro client installed. A copy of the client is automatically installed locally with the Voicemail Pro server.

Source

 

CD

IP Office Voicemail Pro 4.2 CD's (700459357)

 

 

ScanSoft TTS CD's (700293921)

 

DVD

IP Office 4.2 Applications DVD (700459340)

 

Languages

Chinese (Mandarin and Cantonese), Danish, German, Greek, English (UK), English (US), Spanish,

 

 

Latin Spanish, Finnish, French, French Canadian, Hungarian, Italian, Korean, Dutch, Norwegian,

 

 

Polish, Portuguese, Brazilian, Swedish.

 

IP500

IP Office Standard Edition, IP Office Professional Edition.

 

License

See below.

 

 

 

The Voicemail Pro server part of the software consists of several components in addition to the core server software, these are:

Campaigns

The Voicemail Pro can be configured to run a campaign. This consists of a series of questions for which the Voicemail Pro records the callers answer or key presses. The resulting recordings can then be played back by users. The web aspect of campaigns allows user to perform this playback and processing of campaign recordings via their web browser. This requires an IIS web server to be run on the same PC as the Voicemail Pro software.

Text to Speech (TTS)

Through adding additional licenses, the Voicemail Pro is able to use the TTS functions of Windows to speak text and numbers to callers in addition to recording prompts. This is intended mainly for scenarios where the Voicemail Pro is obtaining text and number values from a customer database.

UMS Web Voicemail

UMS allows users to access their voicemail mailbox using either an IMAP compatible email program or through their web browser. UMS Web Voicemail requires the Voicemail Pro service to be installed on a server PC that has IIS already present. It also installs PHP if not detected as already present.

Integrated Messaging Service (IMS)

IMS allows synchronization between the users voicemail mailbox and their Microsoft Outlook via Microsoft Exchange. IMS is not supported with UMS and vice versa.

Installation on Windows Server Operating Systems

On many Windows server PC's, while the Windows Audio components are present by default they are not always enabled. If this is the case the playback of voice prompts may be 'choppy' and the TTS (if installed) will not work. Note however that enabling Windows Audio does not require the server PC to have a sound card installed.

1.Ensure that you have full administrator rights for the PC. This process will also require the PC to be restated.

2.In the Windows Control Panel select Sounds and Audio Devices.

3.If Windows Audio has not been enabled, select the Enable Windows Audio check-box.

Notes:

1.Use of the Large Fonts setting is not supported. Use of this option may cause options on some screens to become inaccessible.

2.A 100Mbps network card is strongly recommended.

3.Free disk space requirements are also subject to the message storage required. For more information, see Disk Space Requirements 24.

4.IMS and Web Campaigns options within Voicemail Pro are only supported on Windows Servers. Aspects of operation such as Voicemail to Email, Integrated Messaging Pro (IMS), Web Campaigns, etc, are subject to further requirements as listed in the relevant sections.

Voicemail Pro

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IP Office

15-601063 Issue 20l (03 March 2009)

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Avaya 15-601063 manual PC Specification