4.11.2 Changing the Language of System Prompts

With the Select System Prompt action you can change the language that is used in a call flow from that of the IP Office system or the mailbox user's locale.

A step by step example that illustrates how to use the Select System Prompt action is provided here.

The Select System Prompt action changes the default language prompts but not any custom prompts. To change the custom prompts you need to use the $LOC variable in the path to the custom prompt files. For more information, see Changing the Language of Custom Prompts 189 .

Example

In a small hotel, Voicemail Pro is providing mailboxes for rooms. To assist the room users, we want to start message collection by letting them indicate their preferred language for Voicemail Prompts.

1.First a module for language selection was created.

The module contains a Menu action with a Select System Prompt action set to the required language for each key press.

·For the Menu action an Entry Prompt was recorded asking the user to indicate their language choice; "Press 1 for English, 2 por Español, 3 pour Français".

·The Select System Prompt actions were all connected Module Return actions.

2.Next the default start point for message collection was altered. The Language Select module and a Get Mail action were inserted.

3.The actions for language selection could have been inserted directly into the call flow. However, by doing it as a module the language selection process can be reused in other start points.

Voicemail Pro

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IP Office

15-601063 Issue 20l (03 March 2009)

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Avaya 15-601063 manual Changing the Language of System Prompts, Example