Voicemail Pro Page 188
15-601063 Issue 20l (03 March 2009)IP Office
4.11.2 Changing the Language of System Prompts
With the Select System Prompt action you can change the language that is used in a call flow from that of the IP
Office system or the mailbox user's locale.
A step by step example that illustrates how to use the Select System Prompt action is provided here.
·The Select System Prompt action changes the default language prompts but not any custom prompts. To change the
custom prompts you need to use the $LOC variable in the path to the custom prompt files. For more information, see
Changing the Language of Custom Prompts .
Example
In a small hotel, Voicemail Pro is providing mailboxes for rooms. To assist the room users, we want to start message
collection by letting them indicate their preferred language for Voicemail Prompts.
1. First a module for language selection was created.
The module contains a Menu action with a Select System Prompt action set to the required language for each
key press.
·For the Menu action an Entry Prompt was recorded asking the user to indicate their language choice; "Press
1 for English, 2 por Español, 3 pour Français".
· The Select System Prompt actions were all connected Module Return actions.
2. Next the default start point for message collection was altered. The Language Select module and a Get Mail
action were inserted.
3. The actions for language selection could have been inserted directly into the call flow. However, by doing it as a
module the language selection process can be reused in other start points.
189