Installing Voicemail Pro: Client Only Installation

2.4 Upgrading Voicemail Pro

This section describes how to upgrade Voicemail Pro. The options available are:

Upgrading from Voicemail Lite to Voicemail Pro. For information, see Upgrading from Voicemail Lite

43.

Upgrading a Voicemail Pro version below 3.2 with the new version of software. For information, see Upgrading a Voicemail Pro System 41.

Upgrading a Voicemail Pro version 3.2 or higher with the new version of the software. For more information, see Upgrade from 3.2 or higher 42.

2.4.1 Upgrade from below version 3.2

It is important that the settings of an existing Voicemail Pro are exported before any upgrade. Although folders that contain prompts and messages are not affected by the upgrade process, the editable version of a customer call flow is lost.

To upgrade from below version 3.2 to version 4.x+:

1.Export the Database

Before removing Voicemail Pro as part of an upgrade, you must create a backup copy of the call flow database. This will contain any customizations made to the default call flow.

1.Start the Voicemail Pro Client.

2.From the File menu, select the option Import or Export.

3.Select the option Export call flows and click Next.

4.Enter a file path and file name ending in .mdb, for example C:\temp\backup.mdb. Click Next.

5.Click Finish to start the export then click Close to complete the export procedure.

6.Close the Voicemail Pro Client.

2.Back up the Registry

Any registry settings that are associated with Voicemail Pro need to be backed up.

1.Insert the Voicemail Pro CD for the new Voicemail Pro and cancel the install wizard that auto runs.

2.Right-click the CD drive and select Open.

3.Locate the file backupreg.bat and double-click it to run the application.

4.Check that the registry settings have been backed up. The batch file should have created 3 backup files in the Windows Temp directory. Make sure that the following 3 files exist in that location:

VMPro.arf

NetAly.arf

IMSGateway.arf

3.Remove Voicemail Pro

Any previous versions of Voicemail Pro must be removed before you start to install the new version.

1.Open the Windows Control Panel.

2.Select Add/Remove Programs.

3.Select IP Office Voicemail Pro and click Add/Remove.

4.From the options offered, select Remove and click Next.

5.Follow the prompts that you see on the screen during the removal process.

6.When the process has been completed, select the option Yes, I want to restart my computer now and click Finish.

4.Restore the Registry

The Voicemail Pro registry settings that were backed up in step 2 needs to be restored.

1.Right-click the CD drive that contains the Voicemail Pro CD and select Open (reinsert the CD if necessary and cancel the install wizard).

2.Locate the file restorereg.bat and double-click it to run the application. This restores the registry settings previously associated with Voicemail Pro.

5.Install the New Software

For more information see Installing Voicemail Pro:Overview Voicemail Pro that you intend to install.

18 and then refer to the sections that relate to the type of

Voicemail Pro

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IP Office

15-601063 Issue 20l (03 March 2009)

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Avaya 15-601063 manual Upgrading Voicemail Pro, Upgrade from below version