Voicemail Pro Page 162
15-601063 Issue 20l (03 March 2009)IP Office
4.7.6 Configuring Announcements
When a caller is waiting to be answered or queuing, announcements can be played to the caller. The announcements are
activated in IP Office Manager.
The standard announcement used is "I am afraid all the operators are busy at the moment but please hold and you will
be transferred when somebody becomes available." This can be replaced by separate recordings for the 1st and 2nd
announcements if required (see Recording the Announcements below) or by custom call flows (see Customizing
Announcements ).

Enabling Announcements

1.Open IP Office Manager and receive the configuration from the IP Office system.
2.In the Navigation pane, click HuntGroup and select the hunt group.
3.View the Announcements tab.
4.Check Announcements On. Announcements will be played to a caller who is in a queued or waiting for the hunt
group.
5.Select the amount of time for the caller to be queued or waiting before they hear the first announcement. The Wait
before 1st announcement (seconds) default is 10.
6.Select the Post announcement tone. The options are Ringing, Music on Hold or Silence. The default selection is
Music on hold.
7.(Optional) Check 2nd announcement to play another message to the caller.
8.(Optional) Select the amount of time between the first and second announcements. The default time is 20 seconds.
9.(Optional) If the second announcement is to be repeatedly played to the caller until their call is answered, check
Repeat last announcement.
10.Click OK to save the changes.
11.Click to merge the configuration back to the IP Office.
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