Avaya 15-601063 manual Route by Call Status, To add a Route Incoming Call action

Voicemail Pro Actions: Telephony Actions

6.7.2 Route Incoming Call

The Route Incoming Call action has two results for which connections to following actions can be made. The results are Internal or External.

To add a Route Incoming Call action:

1. Click the Telephony Actions icon and select Route Incoming Call. There is no specific tab for this action.

The Route Incoming Call action results for a match and no match need to be connected to relevant actions.

6.7.3 Route by Call Status

The Route by Call Status action has four results for which connections to following actions can be made.

To add a CLI Routing action:

1.Click the Telephony Actions icon and select Route by Call Status.

There is no specific tab for this action.

The Route by Call Status action results No Answer, Busy, Out of Hours and Default need to be connected to a relevant action.

The result route used is determined by why the reason the call was routed to voicemail. For example, calls to a hunt group follow either the No Answer route or, when in night service, the Out of Hours route. Calls to users would follow either the No Answer or Busy routes.

Where the cause for the call being routed to voicemail cannot be determined or does not fit the criteria above, the Default route is used.

Voicemail Pro	Page 257
IP Office	15-601063 Issue 20l (03 March 2009)