Voicemail Pro 4.1

In conjunction with IP Office 4.1, Voicemail Pro 4.1 supports the following new features:

Windows Vista Support

19

Those components of Voicemail Pro previously supported on Windows XP Pro are now also supported on Windows Vista (excluding Vista Home Basic and Vista Home Premium). The Voicemail Pro client is supported on Vista. The Voicemail Pro server is supported on Vista but not with IMS or Web Campaigns.

Automatic Recording Mailbox for Hunt Groups

176

By default automatic recordings for hunt groups are routed to the hunt group mailbox. Previously this could not be changed except through customized call flows on the Voicemail Pro. An alternate mailbox destination can now be specified through the Hunt Group Voice Recording 176 tab.

Automatic Recording Mailbox for Account Codes

176

By default automatic recordings for account codes are routed to the mailbox of the user making the call. Previously this could not be changed except through customized call flows on the Voicemail Pro. An alternate mailbox destination can now be specified through the Account Voice Recording 176 tab.

Call Data Tagging on Transfer Actions

258

The Transfer action now supports fields for setting the transfer source and description to display on phones receiving the transfer. The ability to associate call data for MS-CRM via Assisted Transfer actions is now also supported on Transfer actions.

Call Transfer Announcements 258

The Transfer 258 and Assisted Transfer 263 actions can be configured to announce the transfer to the caller. The announcement uses the recorded name of the mailbox associated with the transfer if available or the number if otherwise.

111

The default message playback order of First In-First Out (FIFO) can now be changed to Last In-First Out (LIFO). This is separately adjustable for new, old and saved messages. These are set through the System Preferences

Housekeeping

111

tab (Administration Preferences General

111).

Time in Queue and Time on System Variables

211

Two new variables can be used in Queued and Still Queued call flows. They are $TimeQueued for the time in the queue and $TimeSystem for the time the call has been on the IP Office system.

Castelle Fax Server Support

128

The Voicemail Pro can be configured to recognize faxes of this type left in user's email mailboxes and include announcement of there presence in the user's mailbox prompts.

Hunt Group/Account Code Call Recording Destination

176

Previously the destinations for automatic call recording triggered by hunt groups or account codes could not be changed except through a custom Voicemail Pro call flow. The IP Office 4.1 configuration now allows the required destination for the call recording to be specified.

$DDI System variable for DDI Numbers

211

This variable is available on DDI calls passed from the IP Office to the Voicemail Pro.

255

The existing CLI Routing action has been replaced by the Variable Routing 255 action. This action allows the call routing to be based on matching specified values to system variables such as $CLI and $DDI. The numbers to which matching is performed can include wildcards such as ? for a single digits and * for any digits.

Voicemail Pro 4.0

In conjunction with IP Office 4.0, Voicemail Pro 4.0 supports the following new features:

42

You can now upgrade without having to remove previous versions of the software.

Outcalling 196

When a new voice message is left in a user's mailbox, notification can be automatically sent to a selected external number. Notification can be sent for all new messages or only messages marked as priority. If there is no response to the first notification there is an escalation capability. A user can configure their outcalling settings using their telephone handset. Details on how to configure outcalling for individuals can be found in the Intuity Mailbox guide.

Personal & Hunt Group Announcements

181

Personal announcements can be recorded. A caller will hear the user's personal announcement before being transferred to voicemail, if available.

Channel Reservations

103

Specific functions can have voicemail channels reserved for their use. The channels are reserved in IP Office Manager. By default there are no reserved channels.

Automatic Recording

175

Incoming call routes can be configured to be automatically recorded.

Voicemail Pro

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IP Office

15-601063 Issue 20l (03 March 2009)

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Avaya 15-601063 manual ∙ Upgrade