Voicemail Pro Page 207

15-601063 Issue 20l (03 March 2009)IP Office

Using the Voicemail Pro Client: Start Points

5.6.1 Default Start Points
The default start points can be used to create a sequence of actions that will be applied to all suitable calls unless a
specific start point exists.
· Collect - Used when a caller attempts to access a mailbox.
· Leave - Used when a caller is redirected to voicemail.
· Callback - Used when the voicemail calls a user to inform them about messages in a mailbox. For more
information, see Setting up Callback .
· Queued - Used for callers queuing for a hunt group or user. For more information, see Customizing Queue
Announcements .
· Still Queued - Used for callers queuing for a hunt group or user. For more information, see Customizing Queue
Announcements .
When a default start point is used, the following actions can attempt to recognize who the presumed user is (the internal
user calling or being called) and access the matching mailbox for that user (unless the action specifies another mailbox).
·Get Mail Action. For more information, see Mailbox Actions, Get Mail Action .
·Leave Mail Action. For more information, see Mail Box Actions, Leave Mail Action .
·Play Configuration Menu. For more information, see Configuration Actions, Play Configuration Menu .
·Listen Action. For more information, see Mailbox Actions, Listen Action .
·Record Name Action. For more information, see Configuration Actions, Record Name Action .
·Edit Play List Action. For more information, see Configuration Actions, Edit Play List Action .
The following actions will automatically recognize who the presumed user is and then use that user's voicemail reception
settings (unless the action specifies another mailbox).
·Transfer Action. For more information, see Telephony Actions, Transfer Action .
·Assisted Transfer Action. For more information, see Telephony Actions, Assisted Transfer Action .
·Whisper Action. For more information, see Telephony Actions, Whisper Action .
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