Using the Voicemail Pro Client: Start Points

5.6.1 Default Start Points

The default start points can be used to create a sequence of actions that will be applied to all suitable calls unless a specific start point exists.

Collect - Used when a caller attempts to access a mailbox.

Leave - Used when a caller is redirected to voicemail.

Callback - Used when the voicemail calls a user to inform them about messages in a mailbox. For more information, see Setting up Callback 194 .

Queued - Used for callers queuing for a hunt group or user. For more information, see Customizing Queue Announcements 164 .

Still Queued - Used for callers queuing for a hunt group or user. For more information, see Customizing Queue Announcements 164 .

When a default start point is used, the following actions can attempt to recognize who the presumed user is (the internal user calling or being called) and access the matching mailbox for that user (unless the action specifies another mailbox).

Get Mail Action. For more information, see Mailbox Actions, Get Mail Action

245.

Leave Mail Action. For more information, see Mail Box Actions, Leave Mail Action

246.

Play Configuration Menu. For more information, see Configuration Actions, Play Configuration Menu

252.

Listen Action. For more information, see Mailbox Actions, Listen Action

247.

Record Name Action. For more information, see Configuration Actions, Record Name Action

251.

Edit Play List Action. For more information, see Configuration Actions, Edit Play List Action

251.

The following actions will automatically recognize who the presumed user is and then use that user's voicemail reception settings (unless the action specifies another mailbox).

Transfer Action. For more information, see Telephony Actions, Transfer Action

258.

Assisted Transfer Action. For more information, see Telephony Actions, Assisted Transfer Action

263.

Whisper Action. For more information, see Telephony Actions, Whisper Action

259.

Voicemail Pro

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IP Office

15-601063 Issue 20l (03 March 2009)

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