Avaya 15-601063 manual Mailbox Access Controls, Telephony Operation Mode, ∙ Intuity Mailbox Mode

4.6 Mailbox Access Controls

With IP Office mailbox owners can control their mailbox and messages in a number of ways after they have logged in to the mailbox.

∙Standard IP Office Mailbox Mode

This is the only mode for Voicemail Lite. Voicemail Pro can also be set to run in this mode. For more information, see the IP Office Mailbox User Guide.

∙Intuity Mailbox Mode

This is the default mode for Voicemail Pro. It provides an IP Office emulation of many of the Avaya Intuity features. For more information, see the Intuity Mailbox User Guide. For information about switching between IP Office and Intuity mailbox mode, see Changing Mailbox Operation Mode 139 .

∙Phone Manager

The Phone Manager application enables a user to switch voicemail and voicemail ringback on/off. Phone Manager Pro also provides full visual access to a user's voicemail and allows messages to be played back and controlled through their PC. For more information, see the Phone Manager User Guide or help.

If a mailbox does not have a recorded name greeting, when that mailbox is accessed to collect messages, the caller is asked to record their name before proceeding to collect messages. The name greeting is used for functions such as Dial by Name actions and Intuity mode name lookup (**6).

∙Tip: As Voicemail Pro system administrator, you should ensure that mailbox owners have the help and user guide for their type of mailbox available to them. There is an IP Office User Guide and an Intuity Mailbox User Guide. Both are available in PDF and online help formats. You can find them on the IP Office Documentation CD or you can download them from the Avaya knowledge base at www.avaya.com/ipoffice/knowledgebase.

4.6.1Telephony Operation Mode

All users should be made aware that messages may be automatically deleted after a period of time. If a user does not want a message to be automatically deleted the message can be saved. Mailbox owners can find out about saving messages in the user guide for their type of mailbox.

After a user has logged into their mailbox, the Voicemail Pro Server offers two sets of mailbox controls.

∙IP Office

This is the default mode used and matches the features of Voicemail Lite.

∙Intuity

This is IP Office Intuity emulation mode. Intuity is a mailbox interface used on a range of Avaya voicemail systems. In Intuity emulation mode, Voicemail Pro supports a range of Intuity features but not all Intuity features. For full details of those Intuity features supported by Voicemail Pro, refer to the IP Office Intuity Mailbox User Guide.

∙If the Regional Setting of the server onto which Voicemail Pro is installed is "English (United States)", Voicemail Pro defaults to Intuity mailbox operation.

The prompts provided to a mailbox user are determined by the user's Locale setting as set through the IP Office Manager. Note that on some phones users can change their language setting themselves. Mailbox owners should refer to the user guide for their type of mailbox. For information about supported languages, see Supported Languages 14.

All users can use the following default short codes:

∙*17 - Access their mailbox from their own extension.

∙*18 - Turn voicemail on.

∙*19 - Turn voicemail off.

∙*48 - Turn voicemail ringback on.

∙*49 - Turn voicemail ringback off.

For information about changing to Intuity or IP Office mailbox operation mode, see Changing Mailbox Operation Mode

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Voicemail Pro	Page 154
IP Office	15-601063 Issue 20l (03 March 2009)