Voicemail Pro Actions: Standard Action Tabs

6.3.3 Using the Wave Editor

The Wave Editor is used by Voicemail Pro to select, record and play prompts. It can be used to select existing prompts or to record new prompts.

The Entry Prompts tab of each call flow action allows prompts to be played before the action performs its main role.

Clicking or double-clicking a listed prompt starts the Voicemail Pro Wave Editor. This tool allows you to record and play prompts through the Voicemail Pro server PC or through an extension on the IP Office system.

To record a new prompt:

1.Select the media device to use, either Telephony Handset or PC Multimedia.

· If Telephony Handset is selected, enter the extension of the telephone to be used.

2.Enter a file name for the recording.

3.Click the record button to record the message. If the media type selected is Telephony Handset, the telephone extension will ring. When the handset is picked up a message will be heard saying Record at the tone.

4.Speak the message, click stop button when finished.

5.To listen to the recording, press the play button. If there is no media device attached, the recorded message will be heard from the telephone extension.

To select a prompt.

There are a large number of standard prompts that can be used. Enter the name of the prompt or use the button to browse to the required file. For a sample listing of these prompts see US English Intuity Prompts 288 and English Non- Intuity Prompts 301 .

Useful files are:

en\MC_00 - Plays a bleep.

en\MC_01 - Plays 1 second of silence.

Entering 1234.wav will play "one two three four" (unless a file called 1234.wav has been recorded).

Voicemail Pro

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IP Office

15-601063 Issue 20l (03 March 2009)

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Avaya 15-601063 manual Using the Wave Editor, To record a new prompt, To select a prompt