Voicemail Pro Actions: Telephony Actions

6.7.7 Dial by Name

The Dial by Name action enables callers to enter the name of the person and/or group they want to contact by dialing on a keypad with ITU standard alphabet markings. The caller is then played a list of available name matches from which they can select. An example of a call flow using the Dial by Name action is given in the Voicemail Pro Dial by Name section.

The action should prompt the caller to dial the name they require and then press #. Callers can also press *# to exit without making a selection.

If no matches are found, the caller is given the option to retry.

If 10 or less matches are found, the matching mailbox name greetings are played as part of a selection list, i.e. "Press 1 for …, press 2 for …, …".

If more then 10 matches are found, the caller is prompted to either press # to hear the first 10 or to dial more characters to reduce the number of matches. If they select to play the list, after each set of 10 matches they can either make a selection or follow the prompts for other options.

For a user to be included in the dial by name list, they must:

Have recorded a mailbox name.

Not be marked as ex-directory.

To add a Dial by Name action:

1.Click the Telephony Actions icon and select Dial by Name.

2.In the Specific tab you can select from three types of names that will be included in the list. Users set to ex-directory through the Manager application are not included. You can also select how the names will be sorted.

The action has True and False connection results. If the caller does not make a selection, the False result connection is used. If the caller does make a selection, the selection is stored as the $KEY variable and the True result connection is used. $KEY should be entered in the mailbox field of the following action. This method allows a Dial by Name action to be used to set the destination for a following action such as Get Mail, Leave Mail, Listen, etc.

For an example of the action in a call flow, see Example Call Flow: Dial by Name

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Voicemail Pro

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IP Office

15-601063 Issue 20l (03 March 2009)

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Avaya 15-601063 manual Dial by Name