Avaya 15-601063 manual Available Actions, ∙ Start Point, Basic Actions

6.2 Available Actions

Once a start point has been added, it can be linked to an action. The available actions are divided into the following groups:

∙ Start Point

This special action is present by default in all call flows. It is simply the start point for the call flow to which other actions can be linked. While this action has General, Entry Prompts, Reporting and Results tabs they should not be used. Any settings added to those tabs will be ignored and should be applied through the tabs of the first additional action added to the call flow and linked to the Start Point.

Basic Actions

These actions are chiefly used to control the routing of a call between actions.

∙ Generic Action 236

Can be used to simply play a prompt to the caller through its Entry Prompts tab. It can also be used to enter custom commands for the voicemail server.

∙ Speak Text Action 239

Allows text to entered and then played to the caller. Requires TTS to be installed and licensed.

∙ Menu Action 240

Branch according to touch tone selection.

∙ Goto Action 242

Go to another start point.

∙ Disconnect Action 243

Disconnect the call.

∙ Home Action 243

Return to the start point.

∙ Module Return Action 243

Return to the start of a module.

Mailbox Actions

These actions relate to the leaving and collecting of messages from a mailbox.

∙ Get Mail Action 245

Collect messages in a mailbox.

∙ Leave Mail Action 246

Leave message in a mailbox.

∙ Listen Action 247

Record to a mailbox.

∙ Voice Question Action 248

Record response to a prompt.

∙ Campaign Action 249

Access a campaign to read or leave messages.

Configuration Actions

These actions allow a caller to change the settings of a user or hunt group mailbox.

∙ Edit Play List Action 251

Re-record a prompt.

∙ Record Name Action 251

Re-record a mailbox name.

∙ Play Configuration Menu Action Change user or group settings.

252

Voicemail Pro	Page 226
IP Office	15-601063 Issue 20l (03 March 2009)