Appendix: Installing IMS

9.1.5.6 Check the IMS Services

If Voicemail Pro has been installed successfully, the voicemail service is started automatically. However it is useful to check them and to know how to stop-start the services manually.

To check/restart the Voicemail Pro and IMS Services

1.Do not proceed with this process until you have completed the steps in Installing the IMS and Voicemail Pro Software 372 .

2.Open the Windows Control Panel.

3.Select Administrative Tools > Services.

4.The Voicemail Pro service and IMS services should be visible. Their Status should be Started and the Startup Type should be set to Automatic.

5.The details should also show that the services are running under the IMS account.

6.If it necessary to manually restart the services, ensure that the following order is used: VMProDBService (if installed), Voicemail Pro Service, IMS(Restart), IMS(Voice) and finally IMS(Gateway).

7.Close Services.

8.Only when you have completed the above process should you proceed to Initializing the Call Flow

Using a Batch File to Start Services

378.

In some instances, certain computers might not respond quickly enough in order to start all of the Avaya services in the correct order. In this circumstance, it can be advisable to create a batch file which will delay the start of these services until the PC is fully running.

Avaya IP Office Services can be started successfully at system start-up using a scheduled task that initiates the batch file below. This batch file ensures that the services will start successfully and in the proper order.

1.Set all Avaya services listed below to Manual start. Do not include Key Server.

2.Create the batch file below and save it to %SYSTEMROOT%. Only include lines for the services which are installed.

@echo off

rem Wait 60 seconds before execute. timeout /t 60

net start VMProDBService

net start Voicemail Pro Service net start IMS(Restart)

net start IMS(Voice) net start IMS(Gateway)

3. Create a scheduled task to start the batch file at system start-up.

Voicemail Pro

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IP Office

15-601063 Issue 20l (03 March 2009)

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Avaya 15-601063 manual Check the IMS Services, To check/restart the Voicemail Pro and IMS Services, Close Services