Avaya 15-601063 manual Installing Typical Voicemail Pro Server and Client, Before you begin

Installing Voicemail Pro: Basic Voicemail Installation

2.2.2 Installing Typical Voicemail Pro Server and Client

If you are upgrading an existing voicemail system, see Upgrading a Voicemail Pro System

This typical installation of Voicemail Pro provides:

∙The Voicemail Pro Client.

∙The Voicemail Pro Server (as either an executable program or a service).

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∙Web campaign components, including the IIS web server if it is not already installed.

∙Options to install Help files and .wav files for the Voicemail Prompts in all supported languages.

The process for installing a typical Voicemail Pro comprises the following key steps:

1.Completing the pre-installation steps described in this section.

2.Installing the Voicemail Pro software as described in this section.

3.Configure Window 2003 to work with Web Campaigns. For more information, see Configuring Windows 2003 to Work with Web Campaigns 35.

Before you begin:

1.Log on to the server PC using the account under which you intend the Voicemail Pro server or service to run. This account must have full administrator rights to the local PC.

∙We recommend that a new user account called Voicemail is created and given full administrator rights on the PC. This will help identify the accounts purpose. We also recommend that the account is set so that its password does not expire.

2.Check that the web server has been installed and is operating correctly. Test that its home page can be viewed from other PCs on the customer's network, that is the PCs of users who will want to access campaign messages.

3.In IP Office Manager, check that the correct licenses for Voicemail Pro are installed and show a status of Valid. For Voicemail Pro with Web Campaigns, the licenses required are:

∙Voicemail Pro (4 ports) plus Additional Voicemail Pro (X ports) licenses up to the total number of port required or supported by the IP Office control unit.

∙Installation on Windows Server Operating Systems

On many Windows server PC's, while the Windows Audio components are present by default they are not always enabled. If this is the case the playback of voice prompts may be 'choppy' and the TTS (if installed) will not work. Note however that enabling Windows Audio does not require the server PC to have a sound card installed.

1.Ensure that you have full administrator rights for the PC. This process will also require the PC to be restated.

2.In the Windows Control Panel select Sounds and Audio Devices.

3.If Windows Audio has not been enabled, select the Enable Windows Audio check-box.

Voicemail Pro	Page 31
IP Office	15-601063 Issue 20l (03 March 2009)