5. Using the Voicemail Pro Client

This section describes how you can customize the operation of the Voicemail Pro server using the Voicemail Pro Client. The Voicemail Pro Client enables you to work on several servers remotely. You do not need to visit each one on site. For more information, see Starting the Voicemail Pro Client 132 .

The default operation for Voicemail Pro is to emulate Voicemail Lite by providing voicemail for all users and hunt groups. Voicemail Pro Client is used to program actions for users and hunt groups who require facilities that differ from those provided by a standard mailbox. With Voicemail Pro you can also program a series of voicemail actions triggered by dialing a short code.

The main sections of Voicemail Pro Client are:

Actions

Individual actions can be used within a Voicemail Pro call flow. For more information, see Voicemail Pro Actions: Overview. 224

Modules

Modules are a sequence of pre-programmed actions used to simplify Voicemail Pro programming. For more information, see Creating Modules:Overview 215 .

Conditions Editor

The Conditions Editor is used to amend voicemail operation according to factors such as the time of day. For more information, see The Condition Editor:Overview 216 .

Campaigns

Voicemail Pro campaigns can be created that ask callers a series of questions. A callers response can be recorded, either spoken or through the telephone keypad. For more information, see Creating Campaigns:Overview 350 .

Preferences can be changed using the Voicemail Pro Client. Details about changing the preferences are covered in the Configuring Voicemail Pro section. For more information, see Changing Preferences 106 .

Voicemail Pro

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15-601063 Issue 20l (03 March 2009)

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Avaya 15-601063 manual ∙ Actions, ∙ Modules, ∙ Conditions Editor